Heritage Toyota Catonsville

I was reluctant on my visit today to purchase a vehicle ,buying a new car is stressful. I had done research on the vehicle that I wanted but I knew my choice would be turned around, changed, or not availab ,buying a new car is stressful. I had done research on the vehicle that I wanted but I knew my choice would be turned around, changed, or not available. But that was not the case I was pleasantly surprised on how my salesman worked with me and his staff to get me to the point i was totally satisfied with my decisions before I left the showroom. I will definitely return to Russel Toyota in the future and recommend to family and friends of the excellent service I received at Russel Toyota. More

I've been to Russell Toyota to have my brakes replaced and most recently a belt replaced. When I called for this most recent problem, I only had one day within that week that I could take off of work in and most recently a belt replaced. When I called for this most recent problem, I only had one day within that week that I could take off of work in order to have my car fixed. The sales people at Toyota were so friendly and accommodating. I called on a Tuesday afternoon and they were able to take it in on my preferred day, that Friday at 9:30 am. The work was completed before I knew it and they were able to do it cheaper than other dealerships I've been to in the past. I would recommend Russell Toyota to my friends and family any time! They go out of their way to help you! I will be giving them my business from now on. More

I recently took my car to Russel Toyota to have them fix a major issue that Jiffy Lube caused. As a new Prius owner, I was ignorant and took my car to Jiffy Lube to have the oil changed. The individuals wer a major issue that Jiffy Lube caused. As a new Prius owner, I was ignorant and took my car to Jiffy Lube to have the oil changed. The individuals were not well-trained, and filled my oil level too high causing a malfunction. My car literally shut down in the middle of the road. I called Russel right away, and they said to have it towed to them to fix the damage. They were completely understanding and recommended that I take it to them in the future (should have to begin with!!). I received a reasonable price, new knowledge about my Prius and how it works, and walked away happy with everyone I dealt with. I will absolutely continue using them in the future. More

The folks at Russel were a pleasure to deal with. They provided me with the information necessary to make an informed decision about my service needs, identified other possible problem areas for my vehicl provided me with the information necessary to make an informed decision about my service needs, identified other possible problem areas for my vehicle and didn't pressure me if I decided not to pursue them at the time. A first class operation!! More

I purchased a slightly used camry from Russel in 2007. It has been a fantastic car. There have been no major problems with my camry. I have continued to take it in to Russel, for scheduled oil changes, br It has been a fantastic car. There have been no major problems with my camry. I have continued to take it in to Russel, for scheduled oil changes, brakes etc. and have always experienced prompt, thorough service. All of the people I've dealt with have been very friendly and courteous. I trust this dealership, so would positively return when I need to buy another car. I would recommend Russell Toyota to all of my friends! More

Largest selection of Toyotas in the area, great no haggle pricing, the sales manager got me the car that I wanted. friendly sales people. went back with questions about the bluetooth in my car, no one knew h pricing, the sales manager got me the car that I wanted. friendly sales people. went back with questions about the bluetooth in my car, no one knew how to connect it to my phone, they didn't even try, bummer. More

I bought a new highlander from this dealership in 2008 via internet advertising and was quite satisfied. The service has been excellent and I will continue to use them. BUT, last Saturday, 2/19/11, I via internet advertising and was quite satisfied. The service has been excellent and I will continue to use them. BUT, last Saturday, 2/19/11, I looked up their inventory on their website and spotted 2 vehicles for sale, new 2010s, Prius, both at $20,440+. I alled the number in the ad 3 times , got a voice message and, since I was very interested, I used their onlime form to place an offer. 20 minutes later I got a call back from an assistant who told me they had one of the two left. I was already in my car 2 minutes from them, and told him I'd be there within 5 minutes. He said he'd have the car in front for me. 2 minutes later I went in to the dealership and asked for the assistant (Mr C). It took him 5 minutes to get to us and he brought me into an office. While waitng there I saw someone who looked like a mechanic, poorly dressed with tousled hair in the next room and just noticed him. Then the assistant prceeded to tell me that "someone else" was "looking" at the car. A few minutes later he told me the car wasn't available. I asked to see the "boss". In stepped the poorly dressed "mechanic" (who turned out to be the internet coordinator)and when I reported what happened he essentially said, when I complained that I had been informed that the car was available to me, "s___ happens". I informed him that I was a repeat customer and I would appreciate being given the same deal (0% interest for 60 months) on a different Prius. Without thinking he became rude and aggressive and said that was not possible. I merely left with my wife and friend. Does Toyota know things like this are going on at their dealerships (the same thing happened on the same day at another Toyota dealership)?? I hope not. In any case,what I did do was go to a MINI dealer and buy a car. Their greetings and cooperation were impeccable (see my rating of them). More

I visited Russel Toyota during the Presidents Day sale. I had already worked out most of the numbers on a Camry via the Internet and telephone with Cory. He was very friendly, courteous, and honest which is had already worked out most of the numbers on a Camry via the Internet and telephone with Cory. He was very friendly, courteous, and honest which is why I decided to go see him. When I got there he had the vehicle pulled up and ready to test drive. I had done alot of research online but hadn't actually driven the vehicle before I went to see him. On the test drive he did a great job explaining the features of the vehicle. When we got back he wrote out all of the numbers and they matched exactly to what he told me thru email. I had a trade in which they offered a good amount for ( even though we always want more, they were honest and competitive from the start). After Cory I went and saw Elmer the finance manager (sorry I cannot remember his last name). The process was fairly quick. He did offer me extended warranties and such that I was not interested in, but he never made me feel pressured. He was efficient and polite. Overall I had an excellent car buying experience and definitely will be returning to see Cory and Russel Toyota when it's time to upgrade my wife's car. More

I take my car at this dealership even though Jerrys Toyota is closer. Jerrys is horrible in every way. Russel Toyota's service dept is efficient, people are so nice including the mechanics. Always h Toyota is closer. Jerrys is horrible in every way. Russel Toyota's service dept is efficient, people are so nice including the mechanics. Always had good experiences here, been here about 4 times over 4 years. Sales person I talked to was very nice as well. Waiting area for service is very accomodating. Even the car washing man asked me if I wanted my car washed, of course I said yes. Very well managed dealership, every one is polite and civil and treat you with respect. Very unlike Jerrys Toyota More

The service department at this "dealership" is one of those that you hear about but hope to never encounter!! They did service work on a Toyota that was still under warranty but charged us and one of those that you hear about but hope to never encounter!! They did service work on a Toyota that was still under warranty but charged us and refused to bill Toyota, saying the work wasn't covered! After I complained to Toyota Corporate Relations they promised to refund the billed amount. They sent a partial refund and stonewalled me for the rest. They are jerking me around for a little over $100!!! If you do any business with these clowns you do so at tour own risk!! I'm sure there are plenty of reputable dealers in the area. Please don't waste your time on these jerks. I only dealt with the service department.If you buy a car from Russel plan on getting it serviced elsewhere. More