Heritage Toyota Catonsville

I recently purchased a "new" car from Russell Toyota in January. I must say that the service that was extended to my husband and I was beyond excellent from the time we stepped foot in the door. Toyota in January. I must say that the service that was extended to my husband and I was beyond excellent from the time we stepped foot in the door. We received immediate assistance and was made to feel like our business was very important to them. We received undivided attention which was very important to us. Our sales associate was very patient with us and allowed us to make our own decisions without feeling pressured. Aside from that, about 3 weeks later we noticed a small ding on the trunk and decided to take the car in for repair. At that point our original sales associate, Austin, managers, Sara and Mat came to our assistance to make sure we were completely accommodated that same day. We left the car for repair, was issued a rental and before 10am the next day, I received a call from Sara telling me that my car was ready for pick-up. AWESOME!!! That confirmed that we made a great decision in choosing Russell Toyota as our car dealership!! Thanks guys for having an awesome team!! Catrina & Gil More

I have bought two Tundras here, and have had all service done by Russell. I have never been disappointed with their service -- they are fair and friendly, and have made a few Warranty repairs to each vehic done by Russell. I have never been disappointed with their service -- they are fair and friendly, and have made a few Warranty repairs to each vehicle w/o any hassle. Very Pleased with them! More

Great communication. Gave me choices of what to do and what to pass on and didn't press for more expensive service. The car hasn't needed anything except maintenance, but I will bring it back to Russell. what to pass on and didn't press for more expensive service. The car hasn't needed anything except maintenance, but I will bring it back to Russell. More

After much online research, car dealer visits, phone calls and stress I was referred to Calvin Pernell at Russel Toyota by a friend of my husband's. Calvin helped to relieve a great deal of my stress a calls and stress I was referred to Calvin Pernell at Russel Toyota by a friend of my husband's. Calvin helped to relieve a great deal of my stress and anxiety in purchasing a new car for the first time in over 10 years. He put me in the car I wanted, with the options I wanted, for the price I wanted. Calvin accomplished all of this by generating a level of trust between us and relating to me as an informed consumer with an eye on the bottom line. I have a great deal of respect for him as a sales person and a person of integrity. I was also pleasantly surprised by the respectfulness and warm attitude of the rest of the Russel team, including the receptionist at the front desk that located Calvin for me when I first arrived, the lady that went over the undercoating, and paint protector options, and the finance man, Jay. Especially Jay - I was very insistent on comparing his calculations to those on my calculator. He was soooo patient. As Calvin showed me where I would bring my car for service, Aaron Slaughter, the Assistant Service Manager, gave me his card and encouraged me to call him personally to schedule appointments. Even the young man that I rode with to put gas in the car so that I could take it out for a test drive was warm and personable. I have to say that I was pleasantly surprised by my interactions with each person at Russel after very negative experiences at my last car dealer. I hope to continue a positive relationship with Russel in the future as I return for servicing on my new Rav4. More

My family and I have bought over 7 cars from Dave Day. He is honest and extremely friendly. We warmed up to him since the first car we bought back in 1990. I feel confident and trusting when it comes to He is honest and extremely friendly. We warmed up to him since the first car we bought back in 1990. I feel confident and trusting when it comes to David Day servicing or selling a car to us. I have always felt I have gotten the best deal and he is always looking out for me. More

I was referred to Russel Toyota and David Day by my dad, who has worked with David for many years. I was in the market for a new car, which would be my first car purchase. David was extremely patient with m who has worked with David for many years. I was in the market for a new car, which would be my first car purchase. David was extremely patient with me, answering all of my questions in order to make me feel most comfortable. He gave great advice as if I was his own son, buying a car for the first time. After this experience, I can't imagine going anywhere else to buy a car. More

I have been buying cars from David Day for over 10 years, and he is the primary reason that I keep returning to Russel Toyota and I recommend the dealreship to my family, friends, and clients. David is hones and he is the primary reason that I keep returning to Russel Toyota and I recommend the dealreship to my family, friends, and clients. David is honest, knowledgeable, professional, and extremely helpful in both the car purchase and service experience; and his customer service is second to none. I am a real estate professional and I pride myself on giving my clients the absolute best service experience each and every time I get the opportunity to interact with them. David Day takes that same approach in the purchase and service of cars for his clients. I have recommended David Day to dozens of people over the years, and I will continue to do so. He is simply AMAZING.....THE BEST!!!! :) More

I walked onto the Russell car lot 11 years ago as I was coaching my son through his first car purchase. We were looking for a used car and were following a newspaper ad for "certified cars" we saw in the B coaching my son through his first car purchase. We were looking for a used car and were following a newspaper ad for "certified cars" we saw in the Baltimore Sun. We had been to 2 other dealerships that morning and were NOT optimistic. We had seen few "workable" cars and the salespeople were average at best. Then we met David Day and our day turned around totally. Not only was David conscientious, he was SO knowledgeable about his stock and he listened to our needs and worked to meet them. He introduced my son to a Camry that was "just right" and that my son was so proud to purchase. And David made it work so simply and easily. It was a great family day. Now 11 years later. . . I have bought a used Solara (great car that David "thought I'd like"), a Tacoma pickup that I love and drive and 2 Prius. Each time my experience has been EXCELLENT. The customer service that I get from David is what keeps me coming to Russell Toyota. The other staff are helpful and good but David Day is "the REASON" I always return to Russell. He has set a standard of excellence and personal care that I get nowhere else. More

I was referred to David by my dad. My family has purchased cars from David for years. I have purchased 2 cars from David and have been absolutely thrilled with the experience. What I love about de purchased cars from David for years. I have purchased 2 cars from David and have been absolutely thrilled with the experience. What I love about dealing with David is how honest he is. He answers my questions thoroughly and eases any qualms I may have had about the purchase. Each car I have purchased from David have been an awesome fit for me based on David's guidance and recommendations. Now, I recommend David to anyone I know that is in the market to buy a new car. Numerous friends and co workers come back to me, after buying their car from David, so pleased with the service they received. More

I have been very impressed with the customer service at Russel Toyota. I called the dealership not knowing that it was far away from my home. I spoke with Dan and decided to come out there even though th Russel Toyota. I called the dealership not knowing that it was far away from my home. I spoke with Dan and decided to come out there even though there are quite a few Toyota dealerships that are much closer to my home. To say that everyone has been great is an understatement. Everyone is extremely polite and respectful. Everyone made me feel like I was the only customer he/she was working with and made me feel that he/she was happy to go out of his/her way to accommodate me. Dan came in early to meet with me and was willing to come in on his day off to meet with me, but I told him that was not necessary. Negotiating the price for my new Toyota Highlander was a "piece of cake" and actually a pleasant experience. I am certainly spreading the word among family, friends and work colleagues about my positive expereice with Russel Toyota. For me, it was certainly worth driving the extra miles and I have decided that I will continue driving the extra miles to service my car at Russel Toyota. I don't think that I will get better service elsewhere. More