Heritage Toyota Catonsville

The people at Russel I dealt with were very knowledgeable, friendly, and courteous; the whole buying experience was a pleasure. Russel Toyota is a quality organization. knowledgeable, friendly, and courteous; the whole buying experience was a pleasure. Russel Toyota is a quality organization. More

Brad was very friendly and informative. He showed us around the show room and the service center. He showed me how to use my new car in terms of the navigation and the radio. He gave me a fair price. around the show room and the service center. He showed me how to use my new car in terms of the navigation and the radio. He gave me a fair price. More

We truly had a great experience in Russel Toyota in purchasing our 2012 Prius. I appreciate the straightforward style and prompt attention from Ryan when I called that very morning. There is no gaming, purchasing our 2012 Prius. I appreciate the straightforward style and prompt attention from Ryan when I called that very morning. There is no gaming, no "by the way" second guessing as Anderson Honda and Northwest Honda treated us last year. Both Honda dealers quoted me an OTD price in writing via email / confirmed on the phone. I walked in and went thorough almost all the paperwork. Guess what, Anderson manager came out and said "we can not sell this car to you because we FORGOT to add the destination charge" in a very rude way. Northwest Honda manager was even worse. I decided NOT to buy a Honda car any more after those two nightmare experiences! In contrast, Russel Toyota people just treated you as a friend. Thank Cory for taking care of the purchasing process. Both Ryan and Cory are truly professional and outstanding. I strongly recommend them! More

Tim Gruzs was so wonderful to work with. He put me at ease from the moment we started talking. It genuinely felt like you were a friend of his. The other staff members that I worked with were also very ease from the moment we started talking. It genuinely felt like you were a friend of his. The other staff members that I worked with were also very kind and nice to work with. I have told all of my friends that if they are looking for a Toyota or Scion, I have a great place for them to go and a fantastic guy to see. More

I responded to 2 different (over a couple of weeks) ads placed on Cars.com by Russel Toyota and Scion. Listed prices were competitive, actually too good to be true. After a follow-up from their "internet" placed on Cars.com by Russel Toyota and Scion. Listed prices were competitive, actually too good to be true. After a follow-up from their "internet" folks, the e-mailed quote was several *thousands* more than advertised online. Bait and switch tactics intended to get you to call them. Dishonest. EDIT: the General Manager from Russel responded to my write-up and I see they have removed the unrealistically priced adds from Cars.com. Hope this is a good sign that someone is changing this practice. More

I have purchased/leased multiple vehicles from David Day. He has always been extremely professional and has worked hard to get the best possible deal for me. I have seen many changes in the dealership itse He has always been extremely professional and has worked hard to get the best possible deal for me. I have seen many changes in the dealership itself and staff, but it is always a relief to see a familar and friendly face when I walk through the doors. More

I spoke to Mr. Jones several times on the phone and did my internet research. The price advertised was the price we paid without surprising add ons. We were informed of additional options but there was no my internet research. The price advertised was the price we paid without surprising add ons. We were informed of additional options but there was no unwanted hard sell. He expedited the paperwork so we could complete the purchase as quickly as possible. He followed up afterward to thank us for our purchase and see if there were any issues that needed dealing with. More

We had been looking for a car for a while. Despite being very particular about how we wanted the process to go Chris and Ryan were very helpful. They found the car we wanted, with all the options, and Chris very particular about how we wanted the process to go Chris and Ryan were very helpful. They found the car we wanted, with all the options, and Chris knew everything about it. He knew so much I feel like I could walk in there and sell toyotas now!!! Thanks Russell Toyota for making the car purchase so enjoyable!!! More

This was by far my best car buying experience. I worked wIth the Internet Sales department and had most of the details worked out before I arrived at the dealership. The folks were friendly and were able t wIth the Internet Sales department and had most of the details worked out before I arrived at the dealership. The folks were friendly and were able to adapt to my needs ( I was late and in a hurry). The vast online inventory helped me to find what I wanted and certainly expedited the buying process. I would highly recommend Cory and the folks at Russel. More

I will be very frank and say that my initial dealing with Russel Toyota were not stellar. I experienced a none to pleasant encounter with both Matt Bukowski and Ryan Pope and my initial ratings for Russel w Russel Toyota were not stellar. I experienced a none to pleasant encounter with both Matt Bukowski and Ryan Pope and my initial ratings for Russel were straight 1’s. However, the General Manager Wade Sterry entered the picture and my opinion of Russel Toyota turned a full 180 degrees. Wade interacted with me in a professional and courteous manner and he assured me that future encounters with the Russel sales force, by me or others, will be a positive experience. Businesses are run by people and people make mistakes. The mark of a truly good business is the way that they deal with mistakes. They can sweep them under the rug with the attitude that there are other fish in the sea or they can treat each customer as an important part of their business, as future customers that they want to come back again and again. Russel Toyota, in my opinion, falls in this latter category. This is clearly important to Wade Sterry as the General Manager and I have no doubt that he will continue his work to instill these principles throughout the Russel Toyota organization. I did not change my scores from all 1’s to all 5’s because my dealing with Russel did start on a rocky footing. That said, I would highly recommend anyone interested in purchasing a Toyota, or in having their Toyota serviced, visit the Russel Toyota Dealership. I fully expect that after my future dealings with the dealership, as I will most definitely have my new Toyota serviced by Russel, I will score Russel with all 5’s. Thanks again Wade. More