Heritage Toyota Catonsville

I was very satisfied with my purchasing experience. David Day was extremley professional and i would be happy to recommend him to anyone. Thanks David Day was extremley professional and i would be happy to recommend him to anyone. Thanks David More

I really enjoy the level of service I received from Dave and the finance staff. I have purchases several vehicles in the past and the process is always daunting and long. I explained what I needed and the and the finance staff. I have purchases several vehicles in the past and the process is always daunting and long. I explained what I needed and they met my payment requirements with out extra fluff or pressure. We were in and out and had a new car in under 1 hour. More

I had a great experience thanks to the crew at Russel when I bought my Rav 4. From the salesperson, James, through all the staff to Jill, in customer service, they were attentive, listened to my needs, when I bought my Rav 4. From the salesperson, James, through all the staff to Jill, in customer service, they were attentive, listened to my needs, and helped me through all the steps. I like the invitation for the New Car Owners Event so I can learn about the service dept. I do love my Rav! Great service and price too. More

Julie and I utilized the web over the course of several weeks shopping for new 2013 4wd Tundra. For the Baltimore area the best price kept coming back to Russel Toyota and with a large selection. Based o weeks shopping for new 2013 4wd Tundra. For the Baltimore area the best price kept coming back to Russel Toyota and with a large selection. Based on a conversation with a car savvy friend, he mentioned his father has been dealing with Russel Toyota for a long time. I know Frank, Tony’s dad and gave him a call. He voluntarily gave Russel Toyota very favorable experience based high ratings. That was enough for us to walk into the dealership armed with our internet information. Albert Nalley politely asked if there was anything he could help us with and from there went into Tundra questions. Being 58 this is not my first new vehicle purchase. Obviously my antenna is up sensing for anything shady or doesn’t make sense throughout information gathering and negotiations. I am very pleased to report the breath of fresh air in honesty experienced at Russel Toyota. Every individual we met throughout the purchase journey shared the same high integrity standard. Albert Nalley had no reluctance to working with the internet starting price. He asked enough questions to be sure to pull the right selection of vehicles from inventory for us. When numbers were generated to paperwork there was no mystery numbers or anything different from discussion to negotiation and completely through to deal closing. As the complete purchase experience unfolds I realized each Russel Toyota individual is an expert in their area. At no time was there any sales pressure or manipulative tactics. Every question was answered. Every individual was extremely polite, friendly, professional and knowledgeable. Albert Nalley (Sales) Initial contact, selection, paperwork, Walt McDonald (Sales Manager) Negotiation, deal closing, Jennifer Misanik and Susan Fulton (Pre delivery and Aftersales accessories Etc.) Jennifer and Susan magnificently coordinated the accessory work that rounding out our Tundra, Jill Ring (Customer Care) customer positive experience assurance person, Ray De Castro (Finance Manager) The 0% 5 year financing sells its self but Ray efficiently pulled it all together, Karen Farina (Service Manager) Instrumental in assuring complete customer satisfaction executing pre delivery and aftersales work, can’t say enough for Karen’s can do drive to complete customer satisfaction. More

I just leased a brand new scion Tc-2013. My experience was great. Charles and the other sales crew, and even the finance and sales reps were fantastic. I got a great deal and couldn't have left feeling be was great. Charles and the other sales crew, and even the finance and sales reps were fantastic. I got a great deal and couldn't have left feeling better. I recommend Russel Scion to anyone looking to get a great car and not feel pressured by the sales force. Thanks! More

My experience at Russel Toyota was great. My sales person was very nice and persistent and made the task very easy. The whole staff was actually very easy to work with. I love my new car and the features it was very nice and persistent and made the task very easy. The whole staff was actually very easy to work with. I love my new car and the features it came its and I love th price of the car. More

We contacted Russel Toyota via Internet - in search of a 2013 Pruis C. Online they had a nice inventory of what we were thinking about in the Pruis line. Brad answered answered most of your questions via e 2013 Pruis C. Online they had a nice inventory of what we were thinking about in the Pruis line. Brad answered answered most of your questions via email. We then set a time to meet with him and look further at the cars of interest. We looked at the basic model C and as well the upgraded model w/Nav and the upgraded leather interior and alloy wheels. He explained the car(s) thoroughly. We test drove and decided on the basic model. The price was right in our budget and it seemed to be our needs just fine. Brad made the process of online/E Price and our test drive all very simple and comfortable. He has very must earned our our trust completely. He seemed to have great knowledge of the Toyota product. Ray helped us out with the financial end of our purchase. All went smooth and once again everything was explained in detail. Russel really looked out for us and we are very happy with our new puchase. Cannot wait to experience the great gas mileage. Our complete buying experience including our 2 test drives took only 2 1/2 hours. Not bad at all. I would highly recommend Brad and this deaalership! More

My overall experience at Russel Toyota was fantastic. I was welcomed to the dealership nicely. My salesman, Mathew J Rehder did a fantastic job by helping me choose a car that I want. I traded in my 2010 was welcomed to the dealership nicely. My salesman, Mathew J Rehder did a fantastic job by helping me choose a car that I want. I traded in my 2010 Toyota Camry and the price at which the dealership bought my car was great. It got to a point where I was contemplating between a purchase and and a lease, the Finance Manager took his time to explain to me how each one of them works. Upon his explanations, I settled on one. That was the first time that a dealership has explained stuffs to me clearly. When I finished all the negotiations and discussions at the salesman's office, he walked me straight to the finance office. Who was there? Jimmy Son was there to take care of me. Jimmy's services to me was outstanding. He helped me choose the best service contract. Not only that, he also gave it to me at an affordable price and for a longer period of time. After all the paper work had been done, I walked out from Russel Toyota with a very pretty big smile on my face because I got a brand new car at affordable price, I am a Toyota guy, so when the time comes for me to get my next Toyota, with no hesitation, I am walking straight to Russel Toyota. I therefore recommend Russel Toyota dealership to anyone who is searching for a Toyota vehicle. Just go there and you will never regret. More

This is the fifth car we have purchased from Russell. We return because of David Day. Dave is always friendly but professional. He listens to our needs as drivers and helps us select the perfect car from Ca return because of David Day. Dave is always friendly but professional. He listens to our needs as drivers and helps us select the perfect car from Camry to Rave4 and now to the Special Edition Corolla. Dave makes sure we get the best deal. Since my husband cannot drive and I have the car issues to deal with he arranges for the car service package and somehow always manages to stop to say Hi when I am there. Because of Dave's professional, honest and interested approach to customers we have referred our daughter and recently our neighbor to him. We cannot thank him enough for his help and hope to be able to deal with him for years more. More

We pretty much went in knowing what care we wanted. Matt Bukowski was extremely helpful in every way, then he turned us over to Chris who did an excellent job of giving us all the information about the Scio Bukowski was extremely helpful in every way, then he turned us over to Chris who did an excellent job of giving us all the information about the Scion TS that we bought. Chris Day went out of his way to make sure we knew how the car functioned and exactly how to install our phone information, He did a great job and made sure we were happy with the car. We could have asked for a better experience and I will always recommend Russell Toyota to our friends. More