Heritage Toyota Catonsville

employee David Day What a wonderful, helpful, kind employee David Day What a wonderful, helpful, kind employee you have there. He is a true asset to your dealer and hopefully you will give him a huge employee David Day What a wonderful, helpful, kind employee you have there. He is a true asset to your dealer and hopefully you will give him a huge raise as he has been helpful with buying my 2013 camry hybrid XLE and kept my business at your dealer when I was looking elsewhere. believe me!! David is the best More

Only problem was having to wait around while folks printed off forms for us to sign, or tried to sell us warranties and packages we already declined. I know they have to do their job, and they did it printed off forms for us to sign, or tried to sell us warranties and packages we already declined. I know they have to do their job, and they did it well, but surely someone can run off the forms for us to sign without us having to sit there and watch? More

Mr.Russell, eased my fears, This was my first new cars. What i did not under stand he explained. I walk in with a lot of concernes and come out with confordance and a big smile. Thanks much&I love my car. What i did not under stand he explained. I walk in with a lot of concernes and come out with confordance and a big smile. Thanks much&I love my car. More

I called ahead to let Chris know that I was coming in, and he asked which models I was considering purchasing. When I arrived he had each one out front, ready to test drive. He answered all of my question and he asked which models I was considering purchasing. When I arrived he had each one out front, ready to test drive. He answered all of my questions and showed me every car I asked about. He was very patient and clearly knowledgeable. He helped me choose by outlining the pros and cons of the models I was considering and walked me through the documents I would need and the deals that were available. I wanted to think about it before making the purchase, and Chris made sure that I didn't feel any pressure to commit on the spot. When I came back the next day everything was ready to go: the car was clean and the paperwork was all drawn up. Before I left the lot with my new car Chris went through the basic features with me in the vehicle and answered any remaining questions. It was a great experience. I felt comfortable taking my time, asking questions, and I honestly feel like I got a great deal. I'm living in Virginia now, but may still come up to Baltimore to have my maintenance done by the staff at Russel Toyota. I even got an oil change on another vehicle while I was up there buying my new car. More

Our experience was wonderful!!!! I bought my pickup truck from David Day seven years ago and he works with you. He is not a pushy person and makes you feel like he is buying the vehicle with you. I called a from David Day seven years ago and he works with you. He is not a pushy person and makes you feel like he is buying the vehicle with you. I called ahead and explained the vehicle I wanted and David made sure he found the vehicle before we made it to the dealer. He goes above and beyond helping his customers. I will definitely recommend Russell Toyota and David Day to all my friends and family!!! More

The absolute best place to buy a car...There was no pressure, very customer friendly, open and honest. Provided me with suggestions on how to improve my credit score.....Sent me an email the next morn pressure, very customer friendly, open and honest. Provided me with suggestions on how to improve my credit score.....Sent me an email the next morning make sure everything was okay. Just a pleasant experience. If I could, I would buy 10,000 more cars from them today. More

Albert was very articulate and informed, he answered any, and all questions to our complete satisfation. He made a point to ensure we understood the barage of information that was presented. He did so with p and all questions to our complete satisfation. He made a point to ensure we understood the barage of information that was presented. He did so with patience an eloquence. Albert was extremely pleasant to work with and very proffesional in his approach. I left Russel Toyota very satisfied and pleased with the entire experience. I have purchased many automobiles over the years and without a doubt, dealing with Albert was one of the best. If your service deptartment is as informed and likeable as Albert, I will be a repeat customer. Regards, Gary D. Piecuch More

Dave Day was referred to me 25 or more years ago. He is a very professional, friendly and caring salesman. I've purchased several Toyota's from Russell and each time I asked for Dave. I just purchased a 2 a very professional, friendly and caring salesman. I've purchased several Toyota's from Russell and each time I asked for Dave. I just purchased a 2013 Toyota Corolla LE and my fiancee' purchased a 2013 Camry LE from him as well. We love our new cars and couldn't be more happier! I've highly recommended his services and professionalism to my family & friends and will continue to do so. Thank You, Very Happier & satisfied customers Linda E. Wood Jerome Odom More

I visited this dealership yesterday to purchase a Tacoma Truck and I don't want to mention the salesperson's name because he was nice. I didn't have a good experience as the salesperson brought a manual in Truck and I don't want to mention the salesperson's name because he was nice. I didn't have a good experience as the salesperson brought a manual instead of an automatic truck to show us. We wanted a regular cab truck and the second truck that was brought up had an "access cab". The third time he searched for a car, he found exactly what we wanted but by the time he sent the car lot attendant to look for it, it was sold. I asked him to search the region for the same car and he (and his sales) manager said he didn't have access. Meanwhile, I searched for the same car on the toyota website.Overall, I spent 1.5 hours in the dealer and accomplished nothing. Not a good experience for the afternoon of a holiday weekend. More

The salesman (Matthew Rehder) was very friendly and he explained everything in detail. When he explained everything it made more sense to us, and we got more interested in buying that car. I'm glad we wen explained everything in detail. When he explained everything it made more sense to us, and we got more interested in buying that car. I'm glad we went to Russell Toyota met the amazing and friendly salesperson, and got my car through him. Thanks !! More