Heritage Toyota Catonsville

When I walked into the dealership, I was greeted by several friendly people. The transaction was very smooth and fast. I really appreciate the attention to detail that was provided for us, from the s several friendly people. The transaction was very smooth and fast. I really appreciate the attention to detail that was provided for us, from the sales, to the finance and to the training of the vehicle. I would higly recommend this dealership Thank you all for wonderful service!!! More

Austin got us a deal we could live with on the vehicle we prefered. There was no 'hounding'. There was a model we were interested in available to test drive. prefered. There was no 'hounding'. There was a model we were interested in available to test drive. More

Overall I was satisfied with my experience at Russell Toyota. Eric was awesome, very down to earth. He told us a story about a couple of guys who were in the market for a vehicle, but had no transportat Toyota. Eric was awesome, very down to earth. He told us a story about a couple of guys who were in the market for a vehicle, but had no transportation to the dealership. Eric actually drove to pick them up in the car of interest. I thought that was a very creative move on his part. He did not pressure them and even offered them a ride home, if they didn't purchase the vehicle. My experience with the finance guy was rather painless, and we even talked "fish" stories. Jill, who is in Customer Service was there to listen to any concerns, and to ensure a great buying experience. More

My husband and I went in there to look at a minivan and our sales person really didn't have correct information on the van. I went there looking for a van and get information about which van came with what our sales person really didn't have correct information on the van. I went there looking for a van and get information about which van came with what and the difference between them and ending up leaving with none of my questions answered. This is my second time dealing with this dealership. The first time was 7 years ago and I ended up buying a Honda because this dealership wouldn't help. Guess the same thing is going to happen this time too. I won't be giving them I third chance. More

Brad Jones was always available to respond to all my questions and extremely friendly. I would recommend him highly! He always made me feel like I was important and his only customer. questions and extremely friendly. I would recommend him highly! He always made me feel like I was important and his only customer. More

Great experience All went very well and helpful people and enjoyed the experience. the dealership was conveneint and everyone was easy to work with all was good. and enjoyed the experience. the dealership was conveneint and everyone was easy to work with all was good. More

I shopped around via the internet, and Russel Toyota was responsive in answering questions and breaking down the costs in an offer. Eventually, I made an appointment at the dealership, and Eric was ready w responsive in answering questions and breaking down the costs in an offer. Eventually, I made an appointment at the dealership, and Eric was ready with the car for show and discussion. More

Great post delivery experience - Brittany and Austin are true examples of great service. The person who handles rentals was also a true joy to deal with true examples of great service. The person who handles rentals was also a true joy to deal with More

We were pleased with the prices, selection, and our salesman. Although we spent most of the afternoon there, we felt we more or less got in and out. We had seen the car we bought on the internet web si salesman. Although we spent most of the afternoon there, we felt we more or less got in and out. We had seen the car we bought on the internet web site and were quite pleased that the listed price was not just a come on price. During our internet search, we checked several Toyota dealers, and Russel seemed to have the best prices. At the other dealers, based on their prices, we could only afford the Rav 4 XLE model. At Russel we were able to afford the Limited, with all the bells and whistles Thank you Russel Toyota. You made our Christmas holiday bright! More

I surveyed about 5-10 Toyota dealerships in the area and Russel came in #2 on price. What "closed the deal" and made me choose Russel Toyota over the competition was purely the attention to detail, follow-u Russel came in #2 on price. What "closed the deal" and made me choose Russel Toyota over the competition was purely the attention to detail, follow-up and willingness to be flexible on behalf of Brad. I'm in sales myself, very, very different industry with very large projects that operate on a very long sales cycle and I can empathize with the need to sell "value" over just price. Brad came in to the dealership on his night off (I have two very young children and I was purchasing the vehicle for my wife) and he understood how difficult it was for me to coordinate a visit. Over three different evenings, we tried out about 5-6 different models, editions and colors and ultimately Brad orchestrated a trade with another dealer to make sure that we got the exact vehicle we wanted. When spending 30 or 35 grand - it's important to make sure that I had exactly (what my wife) wanted, and Brad guided us all the way. You're very lucky to have him on your team - your price was "competitive" and within 400 or 700 of other dealers (depending on the model) and he's the only reason I decided to make the purchase at Russel Toyota. My 07 Tundra (purchased new at Darcars of Frederick) will probably be with our family another year or two and when I bring in to trade for a Platinum Sequioa, the first (and probably only person) I will call will be Brad. All the best over the holidays! Jason Stock owner of: 82 Supra, 86 Corolla, 94 Camry, 89 King Cab, 07 Tundra, 13 Highlander Sport More