Heritage Toyota Catonsville

A Great Car at a Great Price I believe I got an excellent price on the car I purchased as well as a very fair value on my trade-in, not to mention the 0% financing. Jim Rehder was I believe I got an excellent price on the car I purchased as well as a very fair value on my trade-in, not to mention the 0% financing. Jim Rehder was very knowledgeable of the Toyota product line and provided excellent service throughout the process More

Always Russel. We have been Russel customers for years. We have purchased over 8 cars from Russel. We have also referred several people over the years who have dea We have been Russel customers for years. We have purchased over 8 cars from Russel. We have also referred several people over the years who have dealt with other Toyota dealerships and converted some that were not Toyota people. Dave Day is always fun to deal with. More

I am always pleased with the honesty, promptness, and the problem resolution at Russel Toyota. My 2010 Toyota is the second Toyota I have owned, and if I ever buy another, it would be from Russel Toyota! problem resolution at Russel Toyota. My 2010 Toyota is the second Toyota I have owned, and if I ever buy another, it would be from Russel Toyota! More

This being the 4th new vehicle we have purchased through this dealership and from David Day pretty much says it. Plus we will be back in 2015 to buy a new car for our son. I called and told them what I was this dealership and from David Day pretty much says it. Plus we will be back in 2015 to buy a new car for our son. I called and told them what I was looking for in a van and Dave was able to locate the new 2014 van in the color and features we had asked for and of course the time he and his staff took to answer all of our questions made it so much easier to buy what we were looking for it. They made it easy for us to test drive, learn about the vehicle, and financing the van in what we thought was time well spent and yet in a reasonable time. They made us feel welcome. Looking forward to being back in 2015 when my son buys his 1st car. More

Terry Irish s always very professional and she makes my experience great each and every time I bring my car in for service. I look forward to working with her again. experience great each and every time I bring my car in for service. I look forward to working with her again. More

I was very pleased with level of response and service received from my arrival to departure .I also enjoyed the wonderful waiting area .Thank You received from my arrival to departure .I also enjoyed the wonderful waiting area .Thank You More

This dealership is horrible. My husband and I wanted to buy a new Avalon hybrid. The salesperson wasn't helpful and made us feel guilty for bringing the kids with us. We will never come back. buy a new Avalon hybrid. The salesperson wasn't helpful and made us feel guilty for bringing the kids with us. We will never come back. More

Tony was very professional and worked hard to earn our business. All staff members we encountered at the dealership were friendly and courteous. Financing was able to get us a competitive rate, and move business. All staff members we encountered at the dealership were friendly and courteous. Financing was able to get us a competitive rate, and moved quickly. More

Great first time experience buying a car. I was very pleased with the service, the friendliness. However the detailing took a while to complete. But other than that it was a great experiance pleased with the service, the friendliness. However the detailing took a while to complete. But other than that it was a great experiance More

We recently purchased a new Sienna at Russel Toyota in Catonsville and we are not satisfied with our treatment at the dealership. We sent it in to get aftermarket parts installed and the car came back Catonsville and we are not satisfied with our treatment at the dealership. We sent it in to get aftermarket parts installed and the car came back with a small dent. We didn't notice until after we got the car home, but we called immediately upon noticing it. We were told that their policy is not to fix it if it leaves the lot. The real problem is not the dent. It is that the aftermarket salesperson involved and the general manager were both defensive and rude about the incident. When I called about the dent, the aftermarket salesperson was immediately defensive and accusatory. She said that we were probably lying and later commented that the dent was too small to look into, anyway. She did not investigate with the installers for the aftermarket part or check any cameras before blaming it on us. We complained to management about the treatment and were eventually referred to the general manager of Russel Toyota. The general manager sat me down at his desk and informed me that he only fixes things based on their cost and how good the ratings they receive are. He said that the dent would cost too much to fix. He then proceeded to read my online Toyota purchase survey results in front of me and berate me because they were not good enough reviews. He said that he thought it was my fault, and that it probably wouldn't be fixed. He openly accused me of damaging the vehicle and at one point brought up my children and insulted my family. He did say that he would talk to his manager and call us back, but the call never came. Keep in mind that the original salesperson and the service staff were both nice. But buyer beware, your treatment at this dealership will depend on the reviews you give them. Also, their business practices are definitely not customer focused. You may or may not receive fair treatment depending on if it is profitable to the dealer. You also may be subjected to some fairly insulting interactions. At least the car is nice despite the small dent. More