Heritage Subaru Owings Mills - Service Center

Dave listened to me, called a specific mechanic, they listened to me and saw what I wanted them to see; they agreed on the work, competently completed the work,, cleaned up the 4ster, and I left very hap listened to me and saw what I wanted them to see; they agreed on the work, competently completed the work,, cleaned up the 4ster, and I left very happy! I was so happy, I came back later that day just to thank them again! More

NOT TRUSTWORTHY!Took my car in for an oil service and NOT TRUSTWORTHY! Took my car in for an oil service and asked them to look at one of my tires that had a slow leak in it. They looked at the tire a NOT TRUSTWORTHY! Took my car in for an oil service and asked them to look at one of my tires that had a slow leak in it. They looked at the tire and told me that the tire had "slit" in it and could not be repaired. They also informed me that because I had an all wheel drive vehicle that all 4 tires would need to be replaced...the quote for all this...$980. Keep in mind that these tires are 30 months old, driven 30K miles and are at half their expected life and tread wear! Given that I'm not a schmuck...I declined to have the tires replaced and instead drove my car to a reputable local tire shop down the street from my house....$30 later I had my tire fixed and the nail that was causing the slow leak removed. DO NOT TRUST THIS SERVICE CENTER! It's sad when you cannot trust the manufacturer approved service centers because they are morally bankrupt and driven to upsell you on replacement parts you do NOT need. In this instance I saved myself $950! Unfortunately, there will be others that are not so lucky and will be swindled by these people to spend hundreds or thousands of dollars that they do not need to spend! More

Leo worked on my car for its routine service. He was super efficient and very friendly. He even replaced my windshield wipers after the fact when I asked. He was extremely helpful and sweet. I highly re super efficient and very friendly. He even replaced my windshield wipers after the fact when I asked. He was extremely helpful and sweet. I highly recommend him! More

Bill Middleton is a wonder service advisor. His best attribute is honesty. You guys have had my car for way over 2 weeks and the recall repair has not been completed. This has nothing to do with Bill. I attribute is honesty. You guys have had my car for way over 2 weeks and the recall repair has not been completed. This has nothing to do with Bill. I have a loaner but seriously. As of the second week the work had not been started. Poor organization More

Consistently good I have the best team! Just go, they’re great, very conscientious and thorough. Always able to get appointments, scheduled at my convenience. Transport I have the best team! Just go, they’re great, very conscientious and thorough. Always able to get appointments, scheduled at my convenience. Transportation service available if you want. More

Reliable and friendly Service Department has been consistently excellent. Bill always lets me know what does and doesn’t need to be done and I never have a feeling of being Service Department has been consistently excellent. Bill always lets me know what does and doesn’t need to be done and I never have a feeling of being taken advantage of. Would highly recommend the Subaru Service Dept. More

Great service The service has been great over the 4 years that I have had my car. They are straightforward in telling you what you need and have done a great job The service has been great over the 4 years that I have had my car. They are straightforward in telling you what you need and have done a great job each time. The service reps are vet professional. More

Warranty work plus Small oil drip covered under warranty without hassle. Required some time and disassembly to replace just this seal; but problem was clearly explained Small oil drip covered under warranty without hassle. Required some time and disassembly to replace just this seal; but problem was clearly explained and loaner car offered. More

AC repair I booked my service time on line which is very easy. Since I was leaving the Forester for the day, checking in was easy too. Heritage called at 3 PM t I booked my service time on line which is very easy. Since I was leaving the Forester for the day, checking in was easy too. Heritage called at 3 PM to say that the AC was repaired. I was extremely pleased with the entire process. Heritage even sent me an email to make sure everything was Okay. More