Heritage Subaru Owings Mills - Service Center

I feel like something is wrong at this service center. When something terrible happened to my car while it was in their care, I felt as thought I wasn't being treated like a customer with a problem, I fel When something terrible happened to my car while it was in their care, I felt as thought I wasn't being treated like a customer with a problem, I felt like I was being treated as though I WAS the problem. They did fix everything within the month. But the process was drawn out. Certain obvious repairs where missed altogether until I pointed them out. And I had to return to the dealership far too many times because of the overlooked items. More

I took my car for an oil change this morning. I had previously made an appointment. As in the past I was greeted immediately and made to feel welcome. During the service write up I was informed that previously made an appointment. As in the past I was greeted immediately and made to feel welcome. During the service write up I was informed that there was a recall on 2010 Subaru Outback to reset a computer and that the service would be performed while I was there and wouldn't require another appointment. The work was performed in a timely manner (the service was completed sooner than expected). The service writers area was clean and well maintained. The waiting room is inviting, well lit and clean. My experience on this visit, as well as those in the past, was exceptional. I would highly recommend Heritage Subaru's Service Department. More

Took my 2007 Forrester in for routine service. The safety inspection indicated that I needed front brakes - no complaints at 42,500 miles. I asked Harry "how long will it take" - About 90 minutes wa safety inspection indicated that I needed front brakes - no complaints at 42,500 miles. I asked Harry "how long will it take" - About 90 minutes was the answer. 80 minutes later Harry came into the waiting room to let me know that my car was finished. Heritage has a nice waiting room with TV and High Speed Internet - complimentary coffee (which is like dishwater) and sodas. Fortunately there's a Starbucks a block away - an easy walk. More

Standard Subie 7500 mile service. Done right, the first time, on time. Reasonably priced for the work that was done. The Heritage loyalty plan creates an opportunity for every 5th oil change free - which time, on time. Reasonably priced for the work that was done. The Heritage loyalty plan creates an opportunity for every 5th oil change free - which gets it down to $ 20 - which is a GREAT price ! More

Jim Schrader has always given an honest and accurate estimate and explanation. The repairs have been necessary, reasonably priced, and done right the first time. No come backs. Jim Schrader is loved estimate and explanation. The repairs have been necessary, reasonably priced, and done right the first time. No come backs. Jim Schrader is loved and respected by every customer that I have seen him interact with. The parts department is respectful and they have excellent follow through. You can count on the parts department to have the parts in stock. More