Heritage Subaru Owings Mills

I had great customer service by everyone in the dealership! Everyone was very helpful and took the necessary time to answer all my questions. I never felt pressured at any point and was very please dealership! Everyone was very helpful and took the necessary time to answer all my questions. I never felt pressured at any point and was very pleased with my experience with all parties involved! More

The reason for the review is my exception experience with Emmett Russ. He was able to expertly allay my fears and make the car buying experience less stressful. Additionally, Emmett was able to answer questi Emmett Russ. He was able to expertly allay my fears and make the car buying experience less stressful. Additionally, Emmett was able to answer questions after I purchased the car. I’d absolutely refer my family and friends to Emmett at this dealership! More

Everyone we met gave great service and were very patient. Thanks to Subal Babar our principal contact. Thanks to Subal Babar our principal contact. More

Ansley was great -- extremely knowledgeable about the Subaru Forester Wilderness that we had come to test drive. Provided a great overview of the features of the vehicle and shared his own experiences as Subaru Forester Wilderness that we had come to test drive. Provided a great overview of the features of the vehicle and shared his own experiences as a satisfied Subaru owner. We have been enjoying our new Wilderness ever since. Thanks to Greg for walking us through the financial smoothly and to James for the warm welcome. More

From the time that I walked on the lot until the time I left with my new car, each person I met was super friendly, professional and interested in my happiness with my choice. Great dealership with a hap left with my new car, each person I met was super friendly, professional and interested in my happiness with my choice. Great dealership with a happy team feeling More

Our salesman Ansley, provided exceptional customer service. He is knowledgeable about the cars, is efficient and professional with his communication and the contract process. I was very pleased with service. He is knowledgeable about the cars, is efficient and professional with his communication and the contract process. I was very pleased with my Subaru sales experience. More

I received excellent help from the dealership and especially from the team that assisted me with my purchase, thanks to James, Tony and Ansley. especially from the team that assisted me with my purchase, thanks to James, Tony and Ansley. More

Ansley Ratnayake was very thorough in describing all features and technologies in our new Outback. Very impressed with everyone at Heritage Subaru. features and technologies in our new Outback. Very impressed with everyone at Heritage Subaru. More

Sumbal and I had discussions about the new car. I found her to be very polite, friendly and professional. She answered myriad questions about the car and demonstrated every feature of the vehicl I found her to be very polite, friendly and professional. She answered myriad questions about the car and demonstrated every feature of the vehicle. I am grateful to her for being so thoughtful. More

We were looking for a Subaru Forster 2025 for a while until we met with the sales team of Subaru Owings Mills last Saturday. Ansley R. showed us a relevant video in advance so we could review the main fe until we met with the sales team of Subaru Owings Mills last Saturday. Ansley R. showed us a relevant video in advance so we could review the main features of it in email. On Saturday, he met with us and spent hours showing and explaining everything in detail. He was patient, knowledgeable, and thorough and likable. Manager, Tavon, made great efforts in price negotiation so that we could gladly accept. By the time we went to Ako, financial manager, it was beyond their store closing time; still he tried hard to inform us of options for Subaru maintenance programs. It was so late so Ako told us we could be back for the extended service purchase. On top of everything, Ansley followed us to our home to get our trade-in Forester title we forgot to bring to the dealer. This is our 3rd Forester and the most impressive experience ever! This Subaru dealer made our car buying easy and pleasant. Thank you for everything! More