Heritage Subaru Owings Mills

Re: Inredible Customer Serive! I bought my 2012 Subaru Outback 2.5i, with a Manual 6-Speed, Premium in 2012. I was patient and waited a couple of Months because they do not sell ma I bought my 2012 Subaru Outback 2.5i, with a Manual 6-Speed, Premium in 2012. I was patient and waited a couple of Months because they do not sell many of Manual transmission Outback in the Color I wanted and additional features I ordered. The end result was that and I got a great price for my car and I am extremely happy with my Outback. Fast forward to today and even though I live In Columbia, Maryland I still get my car Services at the Mile One Imports of Owings Mills, Maryland. They simply provide me with the best service and they are always looking out for my best interest. The Staff and Management team at the Heritage Imports in Owings Mills has Unparalleled Customer Service skills. Moreover, the Tech Team in the repair Shop really know and breath Subaru and I have received some valuable advise from them as well. In short, it is such a pleasure to know that my car in good hands whenever I have it serviced at Heritage Imports of Owings Mills, Maryland and this is a Quality Dealership! More

They let me deicde Its been 13 years since I had a new car, I was sad having to trade in my reliable 4wd. I did a ton of research and knew what I wanted and was not look Its been 13 years since I had a new car, I was sad having to trade in my reliable 4wd. I did a ton of research and knew what I wanted and was not looking forward to dealing with pushy sales people! I started the process online and found a few Legacy's that I wanted to test drive. I went to another dealership before Heritage and it took an hour just to test drive a vehicle, they couldn't find one then they found it but couldn't find the keys. Finally I had my test drive but long story short - it wasn't the car I wanted to see, they had to pull it from another dealership and wanted me to give a 500.00 deposit for them to do it. That was not happening. I went to Heritage and the internet manager hooked me up with Pam! WOW she knows every single thing about these cars! Took me on a test drive and was amazing, I kept trying to figure out what i wanted to do and she never pushed just pointed out pros and cons. I went home to think on it, Came back the next morning and the car I liked was sold but she had pulled another that she thought was perfect for me. I ended up seeing a whole other color (Black) which I had to have. She was going to run the credit for me but I already secured my loan with a great interest rate. She went over every detail of the car. She made sure I got through the process and was happy. - SUBARU - I LOVE HER, Don't let her go ever! !! I have even had great follow-up to ensure I am still happy! I received a welcome email from Subaru and I have to say I honestly was never fond of the Subaru style until this legacy, but now I am totally sold on Subaru. What really reinforced my decision was that Subaru is an avid animal supporter for the ASPCA! I never put the commercials together with the cause! Kudos for you Subaru! That alone sells me on you and PAM made the experience even better! More

A new adventure As I had not purchased a new car in over 25 years, the thought of doing so was a bit daunting. However as I dropped in to check out and test drive a As I had not purchased a new car in over 25 years, the thought of doing so was a bit daunting. However as I dropped in to check out and test drive a Subaru, the salesman was lowkey and very friendly. He was very knowledgeable about all parts and features of the cars I was looking out. After listening to my specific situation and getting a gauge on my lifestyle he suggested a different model that might be more suitable. After test driving it, it proved to be a joy and had every feature I had on my written wish list made up 6 months prior and more - it was a hybrid. I really had not expected to bring one home that day but did so and after 1 week, it has been fun to drive and a very easy transition. The whole sales experience (though quite long) was pretty painless, much to my surprise and though I was overwhelmed with all the information on the car he gave me and knew I would not remember, it is to his credit that he knew so much about every feature. I am sure this vehicle will last a long time and I would do it again and recommend this dealship to others. More

Switched to a new 2015 I went in on a specific used car. I ended up leaving with a new 2015! One of the first! My salesperson was able to sit me down and explain to me the I went in on a specific used car. I ended up leaving with a new 2015! One of the first! My salesperson was able to sit me down and explain to me the benefits and negatives of buying either. costs, long term opportunities, histories of the brand were all laid out. She understood my situation perfectly and the whole team was able to bend over backwards to get me where I needed to be in costs and time. A little late to my lunch meeting-but I looked good getting there!! More

Easiest car buying experience ever This is my 4th car that I have purchased in my 16 years of driving. Catherine was my rep and made it extremely easy to communicate using email and ove This is my 4th car that I have purchased in my 16 years of driving. Catherine was my rep and made it extremely easy to communicate using email and over the phone. Pretty much all my paper work was ready for me when i made it to the dealer. It took a little long in the finance dept, but everything else was super simple and made very clear. Highly suggest working with her if you want the best price and service. More

Excellent Dealer BECAUSE of NORM PENN! I just purchased my Subaru XV Crosstrek last night from Heritage. I worked with Norm Penn whom is most definitely the BEST salesman there! I began wor I just purchased my Subaru XV Crosstrek last night from Heritage. I worked with Norm Penn whom is most definitely the BEST salesman there! I began working with Norm a few months back when I began my very initial search in a vehicle. His personality, knowledge and friendly demeanor established an immediate rapport. He sat with me, discussed options and took me on an amazing test drive where he educated me on all of the car's features and demonstrated its safety and handling by trying to push the car to its limits. I knew when I was ready that I would go back to him and only him. Last night I sealed the deal and my wife and I are ecstatic! I passed three closer Subaru dealerships just to complete the transaction with Norm. He is by far the best in the business! More

THE FORESTER IVE BEEN WAITING FOR Everyone knows that the Subaru Forester is HOT right now. My husband and I wanted a silver base Forester and at the time Heritage Subaru did not have Everyone knows that the Subaru Forester is HOT right now. My husband and I wanted a silver base Forester and at the time Heritage Subaru did not have one in stock but had one incoming. We were able to sit down and has out all the pricing and details and leave a deposit. Out sales person, Cat, knew all the ins and outs and was able to pick and secure our future Forester. We really appreciated the constant updates as to the status of the car and when the Forester arrived, she notified us immediately. We were there an hour later and took home our new Forester 2 hours after that. The finance guys are really professional and made the process quite simple for us, even taking home a maintenance plan and extended warranty. I highly recommend this Cat, Greg the manager and the dealership overall. Lovely experience. Our niece is actually headed their way for her own Subaru! More

mracer Rob Woods is great and knows a lot about Subaru, especially WRX. Rob even has a tattoo of the Subaru boxer engine. That is loyalty to the brand and He Rob Woods is great and knows a lot about Subaru, especially WRX. Rob even has a tattoo of the Subaru boxer engine. That is loyalty to the brand and Heritage. I had to order a Wrx. Greg was able to give me a great price and gave me updates on my order. When the REX came in, Greg emailed me pictures. When I got in to pick up the car car was as ordered and so were the numbers. More

So far, I have only made one visit to this service department. And it was exceptional. They actually took my car in after another dealership messed it up and got her running normally again. They ha department. And it was exceptional. They actually took my car in after another dealership messed it up and got her running normally again. They have qualified employees at every position and their high levels of work were an immense relief after dealing with the other incompetent dealership. I would definitely recommend taking your Subaru there to get serviced! More