Heritage Subaru Catonsville

We were in the market for a new vehicle and had studied Consumer Reports, We had identified the Forester as our car of choice. We met with Ms. May who let us test drive the basic model to understand the Consumer Reports, We had identified the Forester as our car of choice. We met with Ms. May who let us test drive the basic model to understand the initial features. She then took us into the storage lot to show us the additional models. At no time was there a pressure to buy immediately. All of our questions were answered patiently. In the end, we went home with a brand new 2025 Forester at the price point that fit our budget. She and Mr. Andy were wonderful to work with as we financed the load via our credit union and took possession on the last day of the month. Our trade was treated fairly and generously. Recommend making an appointment with her. The whole experience from start to finish was very hassle-free. More

I was very fortunate to have Maye work as my salesperson. She was/is fantastic to work with . Plus she was a great person just to talk with! She was/is fantastic to work with . Plus she was a great person just to talk with! More

I brought my Subaru Outback in for a 12,000 mile service and worked with Lynese. She was excellent to work with, listened carefully to a couple of questions that I had, made sure they were addressed in the and worked with Lynese. She was excellent to work with, listened carefully to a couple of questions that I had, made sure they were addressed in the service, and followed up with me afterwards to confirm they had been taken care of. Thanks so much! More

I recently purchased a vehicle through May Farris, and I am delighted with the entire purchase. My main communication was online, and she showed excellence in her manner, honesty, and professionalism. May F am delighted with the entire purchase. My main communication was online, and she showed excellence in her manner, honesty, and professionalism. May Farris was incredibly knowledgeable, patient, and focused on the client's interests or needs. I received my car with the best deal possible compared to the surrounding dealership, with minimal time spent. I never purchased my car as quickly as this one at the price I wanted. Thanks to everyone at this dealership. More

Very professional, really know how to treat their customers. Really acknowledge their all efforts especially Ms May and Mr. Andy customers. Really acknowledge their all efforts especially Ms May and Mr. Andy More

Very helpful. Not pushy. Really listened to what we wanted and made sure we got it. Not pushy. Really listened to what we wanted and made sure we got it. More

May came to my rescue. I was out of town and my 2017 Subaru could not be repaired. May helped me find the right Crosstrek and worked through all the issues with an out of t I was out of town and my 2017 Subaru could not be repaired. May helped me find the right Crosstrek and worked through all the issues with an out of town buyer I didn’t have the title. I didn’t have my checkbook. May made it all work and I now have my fifth Subaru. May knows her Subarus and the sales process throughly. She helped make a difficult situation easy for me. I highly recommend her. More

Ashlyn resolved problem, communicated clearly, and was courteous. She listened and updated me on progress and answered questions patiently. courteous. She listened and updated me on progress and answered questions patiently. More

I arrived in town with an overheating Subaru Outback. First, I was able to get an appointment asap. Second, Sadari was my service advisor. She stayed with me throughout the process My 9 year old Subar First, I was able to get an appointment asap. Second, Sadari was my service advisor. She stayed with me throughout the process My 9 year old Subaru was not able to be repaired. Sadari made certain I was fully informed. She made sure I had a safe loaner. My car was not safe. She is knowledgeable, patient, kind and just an amazing person. I highly recommend Sadari and Heritage Subaru More

Outstanding Service and Sales Experience at Heritage Subaru of Catonsville Our family has been loyal Subaru owners for years, and Heritage Subaru of Catonsville has been instrumental in maintaining t Subaru of Catonsville Our family has been loyal Subaru owners for years, and Heritage Subaru of Catonsville has been instrumental in maintaining that loyalty through their exceptional service and genuine care for their customers. Service Department Excellence The heart of our positive experience lies with the service department, specifically with Sardari Walters, who has been our constant anchor for years. Sardari has guided us through the service needs of four different Subarus in our family, always taking the time to clearly explain why specific services are needed. Her transparency about completion times and costs has built an incredible foundation of trust. This level of consistent, honest service is rare to find, and it's exactly why we knew Heritage Subaru would be our choice when it came time for our next vehicle purchase after nearly six years. Sales Team That Truly Cares When we decided to purchase our 2025 Subaru Forester Hybrid, sales representative May Farris exceeded our expectations. She demonstrated extensive knowledge of the vehicles, showed remarkable patience with all our questions, and truly understood what we were looking for in our next car. Rather than pushing a sale, May focused on finding the right fit for our family's needs. Financing Made Simple Trudour Brown in the finance department was equally impressive, taking great care to walk us through every step of the financing process. His thorough explanations ensured we understood all aspects of our purchase, and his attention to detail gave us confidence in our decision. A Team Approach to Customer Satisfaction What sets Heritage Subaru of Catonsville apart is how the entire team, including Paris Tato and Andy Evans, works together to ensure customer satisfaction. From service to sales to financing, every interaction felt personal and genuine. We never felt like we were just another sales target or number to hit. Instead, the team was clearly invested in making sure we received the best value from our purchase and felt completely comfortable with our decision. Final Thoughts After years of service experiences and now a recent purchase, I can confidently say that Heritage Subaru of Catonsville has earned our family's trust through consistent excellence. The combination of Sardari's outstanding service support, May's knowledgeable sales approach, and Trudour's careful attention to financing details created a seamless and positive experience from start to finish. For anyone considering a Subaru purchase or needing reliable service, I wholeheartedly recommend Heritage Subaru of Catonsville. They've proven that exceptional customer service still exists, and we're thrilled with our new 2025 Subaru Forester Hybrid. Highly recommended for both sales and service needs. More