Heritage Mazda Towson - Service Center

Received an oil change and tire check. The staff showed Received an oil change and tire check. The staff showed great customer service and was very time efficient. I was in and out in about 30-45 mins. Received an oil change and tire check. The staff showed great customer service and was very time efficient. I was in and out in about 30-45 mins. More

Great customer service from the minute I walked in. Quick oil change. Karl took care of my requests and ensured that all questions had been answered. oil change. Karl took care of my requests and ensured that all questions had been answered. More

The service and customer service was Great !! Justin was The service and customer service was Great !! Justin was very nice and made the process smooth! I received a Free oil change and car wash for being a The service and customer service was Great !! Justin was very nice and made the process smooth! I received a Free oil change and car wash for being a Healthcare Hero ! I was offered a loaner because other services were done also , I greatly appreciated that !! Thank you 😀 More

Consistent quality service I love my Mazda3, but I didn't realize when I bought it that I would also be getting an excellent service team at Heritage Mazda. I have been coming I love my Mazda3, but I didn't realize when I bought it that I would also be getting an excellent service team at Heritage Mazda. I have been coming to the dealership for nearly five years. Every employee I have worked with has been responsive, honest, and service-oriented. I first used Heritage Mazda because it was close to my office and offered a shuttle service while my car was being serviced. I have since left the area but continue to come back for my regularly scheduled maintenance. More

My 2019 Mazada 3 was due for service and I received a phone call to remind me of the same. The car was serviced and the customer service at pick-up was exceptional. The car was serviced as needed. Thank phone call to remind me of the same. The car was serviced and the customer service at pick-up was exceptional. The car was serviced as needed. Thank you Heritage Mazda for valuing me as a customer. I sincerely appreciate your expertise. Beverly B. Hosley More

Karl was great! I recently brought my car in for a recall repair. While I was there I requested other work on my car. I was not sure what was wrong with my car, but K I recently brought my car in for a recall repair. While I was there I requested other work on my car. I was not sure what was wrong with my car, but Karl was able to identify the issue in a few minutes. He quickly gave me an idea of how much it would cost and tried to explore options that were affordable for me. He is the right combination on friendly and professional. He is great at relating to people, (I observed his interactions with other customers.) but he stays on task to get your car in and out. I have had many service professionals try to get me to repair things that did not really need repair. Karl was upfront and did not apply any pressure. I would buy more from Karl just because he did not apply any pressure. I was very happy with how quickly my car was repaired and with Karl's overall demeanor. More

I purchased my new Mazda CX5 back in 2017. I like the Service Dept. Easy oil changes. (Have 5 more). Good customer Service ! Tires rotated and fluids checked. Safety check too ! Service Dept. Easy oil changes. (Have 5 more). Good customer Service ! Tires rotated and fluids checked. Safety check too ! More

It was my first service appointment for my new car. In & out quick while I waiting. There was a Comfortable waiting area. Everyone was very pleasant. out quick while I waiting. There was a Comfortable waiting area. Everyone was very pleasant. More

The people there are very nice and keep you informed. The work is always done well (and quick). The waiting room is clean. I trust them. The work is always done well (and quick). The waiting room is clean. I trust them. More

I was in and out within no time. Mr. Karl was a blessing and the maintenance team did great work. I will definitely be back for any future services needed. and the maintenance team did great work. I will definitely be back for any future services needed. More