Heritage Mazda Towson - Service Center

Friendly people, always give updates about your car while in service, what problems your car having what can wait & what needs to be done now in service, what problems your car having what can wait & what needs to be done now More

I always get great service here. The agent keeps me well informed on what the technicians find, the problems are fixed the first time, routine service is quickly.done, and the process are reasonable. I'm gl informed on what the technicians find, the problems are fixed the first time, routine service is quickly.done, and the process are reasonable. I'm glad I found this service provider when I moved here 2 years ago. More

I would like to thank Bryan for his courtesy and professionalism at my routine maintenance appointment at Heritage Mazda. I've owned 7 Mazdas since the early 70's and really appreciate Heritage. professionalism at my routine maintenance appointment at Heritage Mazda. I've owned 7 Mazdas since the early 70's and really appreciate Heritage. More

Karl gave me A+ service at Mazda Towson. Its was my first time there to get service and it surpassed my expectations. Keep doing a great job. I'll be back soon. time there to get service and it surpassed my expectations. Keep doing a great job. I'll be back soon. More

Outstanding Personalized Attentive Service The dealership itself was pleasant from the beginning of my search for a perfect car to its purchase. Craig was the person I dealt with and he was inc The dealership itself was pleasant from the beginning of my search for a perfect car to its purchase. Craig was the person I dealt with and he was incredibly knowledgeable. In fact, I want to write about the SERVICE, as I just returned yesterday for my first service. Karl was my fellow and he actually LISTENED and made sure that he'd touched all bases. Scott, the Parts and Accessories man was a jewel--he sympathized with me on the cost of adding the navigation system to my car so I could use the chip. He said that until I was ready to do that, he recommended I use the Mazda app. That seemed great except it seemed too detailed for me to handle right then. No problem--the manager asked Craig to come and help and HE DID IT FOR ME!! Teamwork is a seldom used word these days, but it is exactly what describes this dealership. When Karl said he would take care of my car it seemed he was excited FOR me! He sent the video of the service being done to my iPhone--I could then show that to my husband and it left no question as to what and how things were done! I am more than impressed--I am grateful I used this dealer and now their service. Fantastic! More

We have been servicing our 2016 Mazda CX-9 at the dealership since we bought the car. Getting an appointment for service has always been easy on their webpage. Yesterdays service took a little longer dealership since we bought the car. Getting an appointment for service has always been easy on their webpage. Yesterdays service took a little longer than expected because of need to replace the spark plugs, but they provided a brand new Mazda as a loaner car. The staff was very accommodating. More

In for a simple oil change...while there, the service I received was amazing. Justin was very polite and very helpful. Will be going back again received was amazing. Justin was very polite and very helpful. Will be going back again More

Had service on my 2017 M3 and they helped trace an annoying and thankfully minor engine noise to full resolution. Very appreciative of their help in tracking down the noise, which turned out to be com annoying and thankfully minor engine noise to full resolution. Very appreciative of their help in tracking down the noise, which turned out to be coming from an after market air filter. More

Last time I visited Towson Mazda was just before COVID-19 turned our world upside down.’ I was pleased to see the the day-to-day health crisis we all now endure has not dampened the friendly demeanor of of turned our world upside down.’ I was pleased to see the the day-to-day health crisis we all now endure has not dampened the friendly demeanor of of the fine staff nor diminished the excellent service they provide. Kudos! More

Great service!Every time I visit I have a great Great service! Every time I visit I have a great experience, the staff is so friendly and attentive. Would definitely recommend to friends and family Great service! Every time I visit I have a great experience, the staff is so friendly and attentive. Would definitely recommend to friends and family! More