Heritage Mazda Towson - Service Center

After 8 years I had my first surprise repair other than tires on my Mazda SUV Towson Mazda and service representative Karl are the BEST. On a long morning and a AAA TOW from Denton, MD. Karl greeted qui tires on my Mazda SUV Towson Mazda and service representative Karl are the BEST. On a long morning and a AAA TOW from Denton, MD. Karl greeted quickly solved our problems. Spark plugs could be an easy fix. The best most reliable car and dealership I have ever had Thank you Karl , fir the follow up and knowledge you have A very happy customer A perfect score PLUS Because if Covid my friend Lusa gave us a lift to Towson as well Happy holidays More

Karl is one of the best service people. An absolute professional who always makes my service experience very pleasant. I enjoy working with him. Thanks Karl. professional who always makes my service experience very pleasant. I enjoy working with him. Thanks Karl. More

The only reason I would recommend this dealer is that it is the closest to where I live following the closure of Thompson Mazda in Dundalk, MD. My first experience (and only to date) was for an oil change is the closest to where I live following the closure of Thompson Mazda in Dundalk, MD. My first experience (and only to date) was for an oil change and recall for the deck lid's controller module. When the car was returned to me the rear seat was down and the luggage cover was not installed properly. As I told the dealer, the little things separate truly excellent service from the ordinary and mundane. The other thing I encountered with this dealer is misleading email. I recently received one stating that when my car came in for service the tech (or some other nameless person) noted some body damage. The email went on to note that I could bring my vehicle to Heritage for body work. The car was only a few months old at the time of service with no body damage whatsoever. The email was a blatant attempt to make one aware of the body repair service offered disguised as having been noted by the tech. The service manager advised me in a follow up call prior to the email that the tech had been "counseled" on returning the interior to its proper condition following his work. As to the second matter, the email, I never received a response from the dealership after communicating with it. I have now unsubscribed from its emails. More

Brian is very professional!! He always comes and explains everything to you before anything is done! Always fits me in whenever I call. Everyone I worked with there were very nice. everything to you before anything is done! Always fits me in whenever I call. Everyone I worked with there were very nice. More

Great staff, Justin was a great help. Glad I chose heritage mazda Towson to have my car serviced. Fast and friendly service. You can't beat that!! heritage mazda Towson to have my car serviced. Fast and friendly service. You can't beat that!! More

Consistently quality service. Process is made easy from the time you drive into the lot through checkout. Thorough review of services needed as well as available discounts. Professional staff and quality the time you drive into the lot through checkout. Thorough review of services needed as well as available discounts. Professional staff and quality work! More

Justin was very helpful got my vehicle taken care of in no time at all. He kept me informed throughout the whole process. 100% best dealer around no time at all. He kept me informed throughout the whole process. 100% best dealer around More

I took my preowned 2017 CX 5 and for its first oil change since I purchased it. Brian was courteous and professional would recommend service there I Towson since I purchased it. Brian was courteous and professional would recommend service there I Towson More

I love Heritage Mazda The service people take good care of me My car lasts for a long time My last car was 20 years old Thank You again Karl of me My car lasts for a long time My last car was 20 years old Thank You again Karl More

Won’t know if the recall is working because it’s not easy to check; however I’ll need another appointment because now the heat doesn’t seem to work. to check; however I’ll need another appointment because now the heat doesn’t seem to work. More