Heritage Mazda Towson - Service Center

Great customer service experience Bryan was very friendly, greeted me right away. He explain clearly what the service was going to be and advise me about the parts that would need to b Bryan was very friendly, greeted me right away. He explain clearly what the service was going to be and advise me about the parts that would need to be replaced in the future. More

Great service My latest example. . .I called Jennings with a question. During our conversation, I asked about getting an oil change; he accomadated me immediately- My latest example. . .I called Jennings with a question. During our conversation, I asked about getting an oil change; he accomadated me immediately-asked if I wanted to be dropped off or wait for the service to be done. He is always extremely professional - and remembers the details of my car-and me! I purposely drive a distance to have my car serviced here. More

Excellent Service My advisor, Josh was professional, courteous and jovial. He made the experience painless and ensured my vehicle and I received the care that they need My advisor, Josh was professional, courteous and jovial. He made the experience painless and ensured my vehicle and I received the care that they needed. I will definitely return. He was awesome! More

Exellent customer service Jennings took care of me and my little son from the moment I parked the car.He made me feel welcomed and feel a valuable customer of the dealership an Jennings took care of me and my little son from the moment I parked the car.He made me feel welcomed and feel a valuable customer of the dealership and he took the time to explain the process of what will be done to my car this morning as well as answering all the extra questions I had about the techonolgy piece of my Mazda.Was a pleasure to work with him and definetly I will ask for him from now on.He made my visit to dealership a pleasent experience and of course I appreciated the fact he was so friendly with my son that was starting to cry at one point.Thank you for your professional customer service,Jennings! More

GReat Service Josh, our service counselor, was great. He called back to alert us of progress, discussed options without being pushy snd got us the best price on our Josh, our service counselor, was great. He called back to alert us of progress, discussed options without being pushy snd got us the best price on our maintenance He was totally honest! Awesome Also check out was easy and relaxed More

Service Quality & Professionalism From day one when I purchased my car, I've dealt with Bryan Williams only, he's very efficient and and takes care of his customers! He's awesome! From day one when I purchased my car, I've dealt with Bryan Williams only, he's very efficient and and takes care of his customers! He's awesome! More

Best service ever!!!! Joshua Lebowitz at Towson Mazda went over and beyond. My husband and I purchased an extended warranty when we bought our Mazda. Today, I took my car i Joshua Lebowitz at Towson Mazda went over and beyond. My husband and I purchased an extended warranty when we bought our Mazda. Today, I took my car in without an appointment because my AC wasn't working. First of all, I was welcomed and told they were happy to take a look. I was driving south in two days and needed my AC. Not once was I told I should have called ahead. I literally was a walk in. When it was discovered that my service would be over $700, I kept asking: "didn't we purchase an extended warranty?" It didn't show up in the computer so we went forward expecting to pay the bill. I sat in the waiting room and Joshua appeared saying he felt he needed to do a little more research because me and my husband seemed to be perplexed that our extended warranty was not helping us out. Joshua found out that Mazda had switch companies for extended warranties and went back in their files, found the company, called them and discovered that we were fully covered!!!!!!!! Oh happy day! I was out in my repaired Mazda in an hour! I am so grateful that he took the extra step. I can't say enough about Joshua and the Towson service center. They truly do their best to help their customers. I got a discount on a filter replacement and he personally sat in my car and helped me re-connect my blue tooth. This was truly the best customer service I have ever received!!!' Take your care to Towson Mazda and ask for Joshua!!!! More

Consistently treated like a valued customer Each time I visit the Towson Service Center I am reminded what quality service feels like. Everyone is always friendly and eager to assist. The ser Each time I visit the Towson Service Center I am reminded what quality service feels like. Everyone is always friendly and eager to assist. The service process never disappoints. From start to finish .,, whether it's working with Dora to schedule an appointment, being greeted and checked in by Gene or going over repairs and maintenance with Jennings. You can count on a positive and effortless experience. The Wifi, work stations and coffee make it easy to lose track of time. The teamwork between the customer facing staff and the technicians is evident. Customers are kept informed throughout the process. Options are candifly discussed and doing right by the customer holds true throughout the entire department. More

Great customer service I made an appointment to have my car look at bc of a recall. Joshua the representative that help me was very helpful and took care of my problem. Furt I made an appointment to have my car look at bc of a recall. Joshua the representative that help me was very helpful and took care of my problem. Furthermore, he was attentive by asking me if I needed water, coffee, etc and showed me to the waiting area. It took 30 min to fix the issue and I was out the door. Even before I was leaving Joshua made sure that I was happy with the service and show me out. It was nice of him to help and assist his customers. Defenately a good start to a long day! More

Excellent From out of town and needed service. From start to finish it was an Excellent experience , Dealt with Bryan from the service Dept , can't say enough From out of town and needed service. From start to finish it was an Excellent experience , Dealt with Bryan from the service Dept , can't say enough positive things. Will definitely be returning when back in the area. More