Heritage Mazda Towson - Service Center

Recent repair work on my 1990 Mazda MIata MX-5 Jennings (Service Manager) and Andrew (Service Technician) worked very hard and collaborated with me many times as we tried to figure out what was the Jennings (Service Manager) and Andrew (Service Technician) worked very hard and collaborated with me many times as we tried to figure out what was the issue with my Miata. I have owned this car its entire life and both Jennings and Andrew treated it as their own and really put in the extra effort to ensure we got the car back on the road and in great running condition. Thanks again to both Jennings and Andrew. They are great assets for the Heritage Mazda Team! Thanks for the great service. More

Excellent service Heritage Mazda has the nicest staff, very helpful, go that extra mile to make sure you are happy and have a great experience. Jennings was friendly, p Heritage Mazda has the nicest staff, very helpful, go that extra mile to make sure you are happy and have a great experience. Jennings was friendly, professional and did and awesome job communicating my needs where needed. More

First scheduled maintenance My first scheduled Maintenance and I was in and out with an all green marks! The waiting area was pleasant. Staff was courteous. The wait time was sta My first scheduled Maintenance and I was in and out with an all green marks! The waiting area was pleasant. Staff was courteous. The wait time was stated at 45 minutes; but the service was completed in less time. More

Long time cusromer I was taken in on time, given a ride to my next appointment and driven back when work had been completed All the employees were professional and frien I was taken in on time, given a ride to my next appointment and driven back when work had been completed All the employees were professional and friendly More

Very good Very helpful and informative. Took the time to personally show me what I needed to get done in the future. Loved how friendly everyone seemed Very helpful and informative. Took the time to personally show me what I needed to get done in the future. Loved how friendly everyone seemed More

Wonderful Experience From the time I walked in I was greeted with a warm welcome. I worked with Jennings; he was very knowledgeable and fantastic to work with. I only ca From the time I walked in I was greeted with a warm welcome. I worked with Jennings; he was very knowledgeable and fantastic to work with. I only came in for an oil change but he let me know additional work needed to be done on my car and explained it to me in detail which I really appreciated. I couldn't move forward with all of the work due to the expenses and asked for his suggestion on what was more important. He made it a really great experience; by explaining in detail he made me feel comfortable with getting the work done. He is definitely an asset to the company and one of the main reasons I will recommend this place! More

Nice customer service representatives, great an quick servic Nice customer service representative and real quick service as I was told. Waiting room is pleasurable with drinks provided. I Would recommend this Nice customer service representative and real quick service as I was told. Waiting room is pleasurable with drinks provided. I Would recommend this place again. More

Jennings Is my go to! I love dealing with Jennings. He's great to email you back in a timely matter. He is great with communication of your car. He's my go to person. H I love dealing with Jennings. He's great to email you back in a timely matter. He is great with communication of your car. He's my go to person. He listens to you completely about what is wrong with your car or what you want. he doesn't do something you don't ask. He really gives 5 star service! He worked with my schedule in getting an oil change. I have talked to Jennings about other small issues. He's awesome! More

The Case of the Mexican CX-7 Usually, posted email is full of complaints, so you will be sorely disappointed with this one. In November, my 2011 CX-7 which I purchased at a Mazda Usually, posted email is full of complaints, so you will be sorely disappointed with this one. In November, my 2011 CX-7 which I purchased at a Mazda dealer in Guadalcanal, MX started acting "weird" and after trying a few other things and repair places, I finally had it towed to this dealership where I first met Jenings McManus. He is a consummate customer good will ambassador. His ability to communicate, his message of caring, and his involvement in my problem was superlative. There is a long story about this nearly $6,000 repair for leaks in the body that destroyed much internal wiring and two air bags. When I first came in, Jennings treated me very well. We explored the problem and to keep me able to do my routine got me my first (yes, there was more than one) service loaner. Never a question about paying for it, no further hassles. It has taken about three months to solve the problem in my CX-7, and took negotiating skills and patience I doubt even I would have. Jennings had to deal with a GEICO rep who was non-responsive as well as a leak that took three different examinations to finally locate and fix. All during the process I was kept in the loop. Toward the end of the process, and I'm sure she was well versed on it all along, Dora Norman stepped in to communicate with me. She runs a beautiful Service Department and her staff reflects her, and Towson Mazda's, caring about their customers. I am sure Dora applied the screws where necessary and brought about the result. As I had time to sit in the waiting area, I noticed all of the other Service Department people had the same skills and caring with other customers as the kind I received. I need also commend all the technicians, whose name I don't know, who kept this massively confusing conundrum moving on. Their care and competence is also beyond expectation. The result, after three months, is that my 2011 CX-7 is in tip top shape and I am a very satisfied customer. Jennnings and Dora always kept me informed, worked very hard behind the scenes to "make it so" and I never got a frown or "the bum's rush" when we communicated. While shopping around for my next service for a better price is usually called for, I will be returning to Towson Mazda to have my rear brakes done in a few thousand miles. Other places may be able to do it for a bit less money, but they will not match the care and courtesy of Jennings and Dora. My wife and I commend you on your agency, it is reflected in all your associates. Jonathan Kollin More

All around good and and easy to talk to One may not expect a lot from a customer service center frontman, but when you find one like Jennings you try to talk to him each visit just because h One may not expect a lot from a customer service center frontman, but when you find one like Jennings you try to talk to him each visit just because he is a good guy. More