Heritage Mazda Towson - Service Center

Great service We have never had a bad experience at Heritage Mazda Towson...great dealership! Friendly staff and very dependable...always gets us in and out we will We have never had a bad experience at Heritage Mazda Towson...great dealership! Friendly staff and very dependable...always gets us in and out we will be back More

Add tow hitch and bike rack to CX5 Jason and Jennings helped me get the right tow hitch and bike rack installed on my new CX5. Jennings also suggested and helped me obtain a hitch pin t Jason and Jennings helped me get the right tow hitch and bike rack installed on my new CX5. Jennings also suggested and helped me obtain a hitch pin to secure the rack to the hitch. Very informative and helpful! Great service, really went the extra mile! More

Everything was great Prompt service. All staff friendly and helpful. Keep you informed. Nice waiting area. Will also give you a ride home and pick you up when your car is Prompt service. All staff friendly and helpful. Keep you informed. Nice waiting area. Will also give you a ride home and pick you up when your car is ready if you prefer. Great customer service! More

Jennings the service was great!! Fast what on time as requested! When I called for the appt I was able to bring it in the same day to my surprise! Fast what on time as requested! When I called for the appt I was able to bring it in the same day to my surprise! More

Recall Came to this location for repairs and couldn't have had a better experience. Mr. Jennings greeted us enthusiastically and was very professional! My ca Came to this location for repairs and couldn't have had a better experience. Mr. Jennings greeted us enthusiastically and was very professional! My car was fixed quickly too. I would definitely return to this location because of the service provided by Mr. McManus. More

Another smooth service visit As usual, another smooth service visit to keep my 2016 Mazda CX-5 in top shape and under warranty, receiving outstanding mechanical workmanship. The As usual, another smooth service visit to keep my 2016 Mazda CX-5 in top shape and under warranty, receiving outstanding mechanical workmanship. The only change was my first contact with a most helpful and competent service advisor, Karl Cook - yet another reason to visit. Be sure to look on-line for service discount coupons, and register on-line for more offers and info by email, with your vehicle in their database. The website service scheduling feature gives you more flexibility and convenience. More

Needed tire checked I hit something with my rear passenger tire and the tire needed to be replaced. On Thursday, Aug 30, the service department squeezed me in, despite be I hit something with my rear passenger tire and the tire needed to be replaced. On Thursday, Aug 30, the service department squeezed me in, despite being fully booked and replaced the tire in less than an hour. I was traveling to NY on Aug 31, so it was urgent. Jennings could not have been more professional, personable and efficient. He was very helpful. Everyone there was polite and made my wait very pleasureable. More

Great customer service I had recently purchased a 2018 Mazda CX-5 2 months ago. The check engine light came on so I immediately to it to the dealership. The service team was I had recently purchased a 2018 Mazda CX-5 2 months ago. The check engine light came on so I immediately to it to the dealership. The service team was professional and kept me informed and even put me in a loaner vehicle. The service manager Dora was awesome, she listen to my concerns,got the replacement parts ordered. More

Amazing customer service Heritage Mazda Towson service is by far the best I have encountered in this area. Everyone goes out of their way to be helpful and accommodating. Had Heritage Mazda Towson service is by far the best I have encountered in this area. Everyone goes out of their way to be helpful and accommodating. Had a loaner for three weeks! Justin and Jennings are the nicest service advisors and Dora is fantastic. Would highly recommend. More

Best Dealer Service I always had bad experiences with dealer service shops and avoided them but Towson Mazda has changed all that. Great experience and results so far and I always had bad experiences with dealer service shops and avoided them but Towson Mazda has changed all that. Great experience and results so far and I have been loyal customer for 6 years now. More