Heritage Mazda Towson - Service Center

Great Service Karl and the crew there are fantastic. I’ll continue to take my car there for service. Heritage Mazda is top notch. Keep up the great work. Karl and the crew there are fantastic. I’ll continue to take my car there for service. Heritage Mazda is top notch. Keep up the great work. More

service Any time I bring my car in I feel comfortable and know I will get good service. Brian is usually the person I deal with and he is very good at explain Any time I bring my car in I feel comfortable and know I will get good service. Brian is usually the person I deal with and he is very good at explaining any issues with the car. More

AMAZING STAFF !! Heritage Mazda is an outstanding dealership from the employees to the service of my car. They go above and beyond for the customers' needs. Profici Heritage Mazda is an outstanding dealership from the employees to the service of my car. They go above and beyond for the customers' needs. Proficient, professional and so very honest and helpful I highly recommend Heritage Mazda and all of the Heritage group for sales and service More

Super Friendly I had Karl Cook help me with my repair. He was extremely friendly and effective. Would work with him again. He made sure that my repair was completed I had Karl Cook help me with my repair. He was extremely friendly and effective. Would work with him again. He made sure that my repair was completed and the additional areas that I asked be checked, were checked. He even estimated the exact time the repair would be completed and it was! More

Excellent Service! Mr CarL Cook the service advisor for Mazda always provide excellent customer service. He acts in a very professional and respectful manner. He thoroug Mr CarL Cook the service advisor for Mazda always provide excellent customer service. He acts in a very professional and respectful manner. He thoroughly explains what is going on with my vehicle. He also gives approximate wait time for when work should be done. Very patient and answers and address any questions that I may have. I have never had a bad experience at this particular Mazda location ..Everyone greet you pleasantly when you walk in and ready to address why you are there...Its a good experience! More

Very professional and not pushy I took my 2018 Mazda 3 for it's first service appointment, and I was pleased with my experience. If it's your first service appointment, it's half off I took my 2018 Mazda 3 for it's first service appointment, and I was pleased with my experience. If it's your first service appointment, it's half off. I also had a faint noise that I wanted checked out, and a service technician was able to ride with me to try to listen for it. I was promptly called when my car was ready, and a free shuttle was available to take me to work. Overall, a very professional and hassle free experience! More

Excellent routine maintenance! Heather was quick to handle my routine maintenance request. She explained everything in detail that was checked as a part of the service, and kept me Heather was quick to handle my routine maintenance request. She explained everything in detail that was checked as a part of the service, and kept me informed while I waited for my CX5. Excellent service, advisor was knowledgeable, friendly and helpful. Will definitely recommend Towson Mazda! More

Unidentified Roar! I stopped in with weird noise and no appointment--Justin did a great job getting me a diagnosis and set up for repair!! Thank you Justin!! I stopped in with weird noise and no appointment--Justin did a great job getting me a diagnosis and set up for repair!! Thank you Justin!! More

Service Department Have been pleased with the service department both times I have been there. I was towed to this dealership when my wipers stopped on a rainy evening Have been pleased with the service department both times I have been there. I was towed to this dealership when my wipers stopped on a rainy evening since it was the closest dealership per the roadside assistance program. The repair was covered under warranty. They were pleasant to work with. I recently returned for a diagnostic service instead of going to the purchase dealership, and again great service and friendly people. More