Heritage Mazda Towson - Service Center

Mazda Nice service area. Nice waiting room! Staff very accommodating and helpful. Highly recommend to have your car serviced here. Also they were ready w Nice service area. Nice waiting room! Staff very accommodating and helpful. Highly recommend to have your car serviced here. Also they were ready when promised! More

Great customer service My vehicle is a little over 2 years old and has about 14,000 miles. Two weeks ago, on a 90 degree day, it started blowing warm air from the AC all o My vehicle is a little over 2 years old and has about 14,000 miles. Two weeks ago, on a 90 degree day, it started blowing warm air from the AC all of a sudden. I took it in the next to day to Heritage Mazda Towson to see what the issue was. After an hour or so, my service adviser, Bryan Williams, let me know that there had to be a leak somewhere, but they could not find it at this time. He said they wanted to keep the car so they could fill it up with refrigerant and then run it, then inject some dye and look for the leak. He gave me a 2019 vehicle as a loaner. They kept it for the weekend, which was fine, and then they (Dora, Bryan was off) called me on Monday to say they found the leak and a part was coming from PA. On Tuesday, I picked it up after work, and it was all covered under warranty. I'd like to commend the dealership, especially Bryan Williams and Dora, for keeping me update throughout the process and letting me know what was going on. I appreciate it and look forward to future service there. More

Exelent Great customer service.Justin was great and very attentive. As soon as I walk In he made me feel welcome.. He came to the car and explained every det Great customer service.Justin was great and very attentive. As soon as I walk In he made me feel welcome.. He came to the car and explained every detail in had questions about. Thank you so much More

Never Disappointing! Great service, great people. I always look for Dora first & she usually takes a minute to chat. I'd never worked with Karl before, but he was very Great service, great people. I always look for Dora first & she usually takes a minute to chat. I'd never worked with Karl before, but he was very pleasant to work with (& his estimate of how long the service would take was spot-on). Hassle-free. What more can I say except 'thank you, Towson Mazda!' More

Quick and painless Had a recall that needed to be taken care of. Showed up at the time of my appointment and was taken care of. Service writer was friendly and did not t Had a recall that needed to be taken care of. Showed up at the time of my appointment and was taken care of. Service writer was friendly and did not try to sell any other services. Would definitely go back if I needed anything done. More

Great communication and timely service. From the door Karl made his self available and transparent. Took his time and told me the process for my recall. Very detailed with me and I love that From the door Karl made his self available and transparent. Took his time and told me the process for my recall. Very detailed with me and I love that since I don’t really know cars. ASK FOR KARL IF GO IN FOR SERVICE. More

Pleasant Experience This was my first time visiting the Towson location. The service was consistent with other locations. I've only ever had pleasant experiences with Maz This was my first time visiting the Towson location. The service was consistent with other locations. I've only ever had pleasant experiences with Mazda service centers. I went in for an oil change and was immediately informed my tires needed replacing. I was expecting that, since I knew they had virtually no tread. When I told them I was shopping around, they informed me they would match tire prices of non big box stores. They weren't cheap tires, but the dealership kept their word and matched the price. I was in and out in 1.5 hours- with oil change and 4 new tires. Admittedly, a third of that time was wasted on indecision on my part. All staff were friendly and helpful- especially Karl (5 star). More

OUTSTANDING CARE & SERVICE! Bryan helped me through a traumatic time of fixing my recently stolen and now found vehicle. He handled everything from start to finish with excellent Bryan helped me through a traumatic time of fixing my recently stolen and now found vehicle. He handled everything from start to finish with excellent service! He is not only extremely professional, but he handled my initial stress levels of a stolen vehicle with care, coordinated with my insurance adjuster, delivered amazing communication every step of the way and ultimately offered a smooth path to recovery. I plan to recommend him and this location to anyone I know who owns a Mazda. THANK YOU BRYAN!!! :-) More

Curteous I took the car in for a recall notice and while handing over my spare key I told Mr. Cook that the fob battery was dead. He said he would take care of I took the car in for a recall notice and while handing over my spare key I told Mr. Cook that the fob battery was dead. He said he would take care of it. When I picked up the car in less time then expected he had replaced the fob battery and I left happy and had not paid anything out of pocket. It was most appreciated. More

Problem solved Karl Cook seemed to actively work to make sure that all my concerns were taken care of, and as expeditiously as possible - from the work on the car to Karl Cook seemed to actively work to make sure that all my concerns were taken care of, and as expeditiously as possible - from the work on the car to getting transportation for me, to helping figure out how to keep costs down. I appreciate all his attentiveness. And the car continues to serve me well. More