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Heritage Mazda Towson - Service Center
Lutherville, MD
210 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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210 Reviews of Heritage Mazda Towson - Service Center
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January 15, 2020
Team is always friendly and helpful. Service is always fast and efficient. Entire team understand how extremely important customer service is and how impactful it is to the business. fast and efficient. Entire team understand how extremely important customer service is and how impactful it is to the business. More
by cgrant706
Employees Worked With
Gabe Cunningham, Tony Houston, Karl Cook, Lavon Pratt
January 09, 2020
I received the good and prompt service I couldn’t get at the location near me. The serviceman was shocked I have to drive miles to that location just for battery change. The price I was quoted for the same the location near me. The serviceman was shocked I have to drive miles to that location just for battery change. The price I was quoted for the same service was higher and there was no same day service available. I needed the car to go to work the next business day , so I took my business somewhere else.See ya next time! More
by eaglebe0
Employees Worked With
Karl Cook
January 09, 2020
Due to emergency flat late in day stopped in for new tire. Dealer quickly responded with tire replacement. Excellent service at fair price. No hassles. tire. Dealer quickly responded with tire replacement. Excellent service at fair price. No hassles. More
by Mazdatim
Employees Worked With
Karl Cook
January 08, 2020
I am totally satisfied with the service dept.Dora was very helpful in arranging lonar car.i will recomend my colleges for buying new car and service very helpful in arranging lonar car.i will recomend my colleges for buying new car and service More
by Smunshi
Employees Worked With
Dora Norman, Bryan Williams
January 07, 2020
This dealership has achieved the near-impossible task of turning an often unpleasant experience into a most-enjoyable visit where the staff is genuinely interested in your comfort and satisfaction!. Justin turning an often unpleasant experience into a most-enjoyable visit where the staff is genuinely interested in your comfort and satisfaction!. Justin Ward is one of the fine examples of the quintessential professional Service Advisors who greet you with a smile, assure your comfort and then set about the task of remediating your issue. More
by ... Steve
Employees Worked With
Justin Ward
December 12, 2019
The Towson Mazda Service Department is wonderful. They are efficient, courteous and understand what is needed to take care of your car and offer suggestions for future vehicle maintenance. are efficient, courteous and understand what is needed to take care of your car and offer suggestions for future vehicle maintenance. More
by Darlene M
Employees Worked With
Dora Norman, Justin Ward
December 11, 2019
Service was fast and efficient. No wait time and agent was courteous and helpful. Had 35k service and there were no issues. Received a $10 coupon also was courteous and helpful. Had 35k service and there were no issues. Received a $10 coupon also More
by Basil Laslett
Employees Worked With
Karl Cook
November 13, 2019
Great, never a problem Bryan is a gem! We come in and get waited on right away, Bryan keeps us informed on what's going on an appropriate time when it will be ready and if anything needs repair he calls to l waited on right away, Bryan keeps us informed on what's going on an appropriate time when it will be ready and if anything needs repair he calls to let us know so we can say yes or no More
by Markwettengel57
Employees Worked With
Bryan Williams
November 12, 2019
Karl, was pleasant, professional and wet above and beyond to help me. He was given able to give me a coupon for $30 off my service. I would definitely work with Karl again to help me. He was given able to give me a coupon for $30 off my service. I would definitely work with Karl again More
by ninafort
Employees Worked With
Karl Cook
November 06, 2019
We have dealt with numerous service managers over the years, but Justin Has proven to be the very best! Extremely courteous, polite and knowledgeable! His attention to detail is the likely reason we woul years, but Justin Has proven to be the very best! Extremely courteous, polite and knowledgeable! His attention to detail is the likely reason we would buy another Mazda from Heritage! More
by ME Robinson
Employees Worked With
Justin Ward
