Heritage Mazda Towson

Consistently treated like a valued customer Each time I visit the Towson Service Center I am reminded what quality service feels like. Everyone is always friendly and eager to assist. The ser Each time I visit the Towson Service Center I am reminded what quality service feels like. Everyone is always friendly and eager to assist. The service process never disappoints. From start to finish .,, whether it's working with Dora to schedule an appointment, being greeted and checked in by Gene or going over repairs and maintenance with Jennings. You can count on a positive and effortless experience. The Wifi, work stations and coffee make it easy to lose track of time. The teamwork between the customer facing staff and the technicians is evident. Customers are kept informed throughout the process. Options are candifly discussed and doing right by the customer holds true throughout the entire department. More

Ralph was great My wife and I were in town from LA and Ralph took us out on a test drive of a 2017 CX-9 Signature. I had done my homework on this car and was pleased My wife and I were in town from LA and Ralph took us out on a test drive of a 2017 CX-9 Signature. I had done my homework on this car and was pleased to find that Ralph knew his business and was able to answer all of my questions and confirm the details I already knew to be true. We got stuck in traffic, so the test drive was a long one, but Ralph was calm, patient, friendly and always helpful. He's a top notch salesman, but even more than that he's just a great guy. I highly recommend you turn to Ralph for your Mazda-buying needs. More

Excellent From out of town and needed service. From start to finish it was an Excellent experience , Dealt with Bryan from the service Dept , can't say enough From out of town and needed service. From start to finish it was an Excellent experience , Dealt with Bryan from the service Dept , can't say enough positive things. Will definitely be returning when back in the area. More

Great customer service I made an appointment to have my car look at bc of a recall. Joshua the representative that help me was very helpful and took care of my problem. Furt I made an appointment to have my car look at bc of a recall. Joshua the representative that help me was very helpful and took care of my problem. Furthermore, he was attentive by asking me if I needed water, coffee, etc and showed me to the waiting area. It took 30 min to fix the issue and I was out the door. Even before I was leaving Joshua made sure that I was happy with the service and show me out. It was nice of him to help and assist his customers. Defenately a good start to a long day! More

Great 1st maintenance Had an excellent 1st car service, the staff were all great, and everything went off without a hitch. And it got done ahead of schedule. Had an excellent 1st car service, the staff were all great, and everything went off without a hitch. And it got done ahead of schedule. More

Josh was Super Helpful Can't say I know a lot about cars or pricing for service so can't review that. I can review customer service though. Josh made it easy. He explaine Can't say I know a lot about cars or pricing for service so can't review that. I can review customer service though. Josh made it easy. He explained any issues or decisions we had to make. I booked online same day and was able to wait. Easy and simple. More

Service Had a great service experience. Friendly and efficient. Will return in the future. Employees were very accommodating in every way. Waiting area was ve Had a great service experience. Friendly and efficient. Will return in the future. Employees were very accommodating in every way. Waiting area was very comfortable. More

Service Josh helped us with coordination of our CX9 repair at the Towson location. He is very professional and is very knowledgeable. Our experience was wond Josh helped us with coordination of our CX9 repair at the Towson location. He is very professional and is very knowledgeable. Our experience was wonderful becaus of his great effort. More

Service Excellence When I purchased my Mazda 3 in 2014, this was the first time dealing with Heritage Mazda Towson. I was really impressed by their attention to service When I purchased my Mazda 3 in 2014, this was the first time dealing with Heritage Mazda Towson. I was really impressed by their attention to service quality and developing a strong customer relationship. Since then, I have been utilizing the service department for scheduled service/maintenance - easy to schedule, on time/quick turn-around, excellent service and service experience. Most recently, had my car in for what I thought was a "spirit possessed audio system". Since my car was out of warranty (2 mos. out), I was worried that any repair would be costly. Imagine my surprise and delight to hear that what would be a $1300 computer replacement was not going to cost me a dime! Jennings McManus went out of his way to find out if he could get Mazda to cover this costly repair. He contacted me only after he was able to say that this costly repair would be honored by Mazda. What was a momentary stab in the gut was quickly turned into a very positive result. Thank you Jennings and Heritage Mazda - you deserve great kudos! More

Top-Notch Team at Heritage Mazda Incredibly impressed by everyone at this dealership -- from our sales consultant Andrea and the internet sales manager Jody to the business manager Va Incredibly impressed by everyone at this dealership -- from our sales consultant Andrea and the internet sales manager Jody to the business manager Valerie and GM James. We had the unfortunate pleasure of getting to know everyone well because we ran into a number of issues (weird out-of-state DMV rules and then a factory problem with our LCD screen) -- none of which were caused by the dealership. The team was awesome and accommodating from the start. But they really went above and beyond to resolve our issues. I highly recommend this dealership -- it's worth the drive from DC (where we live) or anywhere in the Baltimore/Washington metro area. And we love our 2017 CX-5 GT! More