Heritage Mazda Towson

Excellent Service My advisor, Josh was professional, courteous and jovial. He made the experience painless and ensured my vehicle and I received the care that they need My advisor, Josh was professional, courteous and jovial. He made the experience painless and ensured my vehicle and I received the care that they needed. I will definitely return. He was awesome! More

Super friendly Everyone here has been great to work with. They make you feel comfortable, and take the time to answer questions (even silly ones). They understand t Everyone here has been great to work with. They make you feel comfortable, and take the time to answer questions (even silly ones). They understand that a lot of today’s technology is new to some of us. More

A Fairly Nice Experience We traveled from WV because Heritage had the vehicle we were pretty sure my wife wanted. Greeted warmly by Ralph Price, we settled in for the okey do We traveled from WV because Heritage had the vehicle we were pretty sure my wife wanted. Greeted warmly by Ralph Price, we settled in for the okey doke. Face the fact that it's intimidating and be prepared to spend time test driving and answering questions. Ralph is a great guy and salesman. The finance part was handled with lovely care by Valerie Berube. All in all, we definitely recommend this dealership. If we lived closer,we would drop in just to say hello. More

Exellent customer service Jennings took care of me and my little son from the moment I parked the car.He made me feel welcomed and feel a valuable customer of the dealership an Jennings took care of me and my little son from the moment I parked the car.He made me feel welcomed and feel a valuable customer of the dealership and he took the time to explain the process of what will be done to my car this morning as well as answering all the extra questions I had about the techonolgy piece of my Mazda.Was a pleasure to work with him and definetly I will ask for him from now on.He made my visit to dealership a pleasent experience and of course I appreciated the fact he was so friendly with my son that was starting to cry at one point.Thank you for your professional customer service,Jennings! More

Great Service and Staff Bo Hudson offered great service and I was in and out very quickly with my vehicle purchase. I would highly recommend Bo at Heritage Mazda Towson! Bo Hudson offered great service and I was in and out very quickly with my vehicle purchase. I would highly recommend Bo at Heritage Mazda Towson! More

GReat Service Josh, our service counselor, was great. He called back to alert us of progress, discussed options without being pushy snd got us the best price on our Josh, our service counselor, was great. He called back to alert us of progress, discussed options without being pushy snd got us the best price on our maintenance He was totally honest! Awesome Also check out was easy and relaxed More

Service Quality & Professionalism From day one when I purchased my car, I've dealt with Bryan Williams only, he's very efficient and and takes care of his customers! He's awesome! From day one when I purchased my car, I've dealt with Bryan Williams only, he's very efficient and and takes care of his customers! He's awesome! More

Best service ever!!!! Joshua Lebowitz at Towson Mazda went over and beyond. My husband and I purchased an extended warranty when we bought our Mazda. Today, I took my car i Joshua Lebowitz at Towson Mazda went over and beyond. My husband and I purchased an extended warranty when we bought our Mazda. Today, I took my car in without an appointment because my AC wasn't working. First of all, I was welcomed and told they were happy to take a look. I was driving south in two days and needed my AC. Not once was I told I should have called ahead. I literally was a walk in. When it was discovered that my service would be over $700, I kept asking: "didn't we purchase an extended warranty?" It didn't show up in the computer so we went forward expecting to pay the bill. I sat in the waiting room and Joshua appeared saying he felt he needed to do a little more research because me and my husband seemed to be perplexed that our extended warranty was not helping us out. Joshua found out that Mazda had switch companies for extended warranties and went back in their files, found the company, called them and discovered that we were fully covered!!!!!!!! Oh happy day! I was out in my repaired Mazda in an hour! I am so grateful that he took the extra step. I can't say enough about Joshua and the Towson service center. They truly do their best to help their customers. I got a discount on a filter replacement and he personally sat in my car and helped me re-connect my blue tooth. This was truly the best customer service I have ever received!!!' Take your care to Towson Mazda and ask for Joshua!!!! More

Consistently treated like a valued customer Each time I visit the Towson Service Center I am reminded what quality service feels like. Everyone is always friendly and eager to assist. The ser Each time I visit the Towson Service Center I am reminded what quality service feels like. Everyone is always friendly and eager to assist. The service process never disappoints. From start to finish .,, whether it's working with Dora to schedule an appointment, being greeted and checked in by Gene or going over repairs and maintenance with Jennings. You can count on a positive and effortless experience. The Wifi, work stations and coffee make it easy to lose track of time. The teamwork between the customer facing staff and the technicians is evident. Customers are kept informed throughout the process. Options are candifly discussed and doing right by the customer holds true throughout the entire department. More

Ralph was great My wife and I were in town from LA and Ralph took us out on a test drive of a 2017 CX-9 Signature. I had done my homework on this car and was pleased My wife and I were in town from LA and Ralph took us out on a test drive of a 2017 CX-9 Signature. I had done my homework on this car and was pleased to find that Ralph knew his business and was able to answer all of my questions and confirm the details I already knew to be true. We got stuck in traffic, so the test drive was a long one, but Ralph was calm, patient, friendly and always helpful. He's a top notch salesman, but even more than that he's just a great guy. I highly recommend you turn to Ralph for your Mazda-buying needs. More