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Heritage Mazda Towson
Lutherville, MD
1,367 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Mazda Towson is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 1,367 reviews
September 08, 2025
regret ever stepping foot into the Towson Mazda dealership. I’ve been a loyal Mazda owner since 2021 and had a wonderful experience at the Bel Air location, but Towson has been the complete opposit dealership. I’ve been a loyal Mazda owner since 2021 and had a wonderful experience at the Bel Air location, but Towson has been the complete opposite. When I bought my 2025 Mazda here, they processed a tag transfer without telling me or asking my permission. They never explained what that meant, never told me I needed to keep my tags, and left me completely in the dark. I had never heard of this before, so when they handed me my old tags back, I assumed I was supposed to take them to the MVA—which created a whole mess. When I went back for help, not only did they refuse to give me temporary tags, they flat-out lied and said I had requested the transfer myself. That is absolutely false. They did it to save themselves money and didn’t care that it left me stuck without answers. I worked with John and Jenna, and neither one of them was honest or transparent with me. The lack of communication, accountability, and basic customer service here is beyond disappointing. Instead of helping me, they brushed me off and left me to figure it out on my own. This dealership is dishonest and only looks out for themselves. I would never recommend Towson Mazda to anyone, and I will never buy another car from them again. More
by Jainequa
August 23, 2025
Paulette was awesome! I’ve bought a lot of cars over the years and this was the easiest and most honest dealer I’ve ever dealt with. I’ve bought a lot of cars over the years and this was the easiest and most honest dealer I’ve ever dealt with. More
by Dave R.
August 14, 2025
Mathew and Towson Mazda were very helpful in my purchasing a Mazda. Salespersons and servicepersons are polite, helpfull and knowledgeable. My wife and I are excited to test the new 2026 CX5 when i purchasing a Mazda. Salespersons and servicepersons are polite, helpfull and knowledgeable. My wife and I are excited to test the new 2026 CX5 when it becomes available. Thank you Towson Mazda. Keep up the good work and see you soon. More
by gjb4150
August 14, 2025
Jenna helped me get a car I really wanted even though the one I walked in hoping to get was bought by a person 20mins before I arrived. one I walked in hoping to get was bought by a person 20mins before I arrived. More
by lkay12
Employees Worked With
August 14, 2025
Dave and Paulette were easy to work with, making me feel like a valued customer...definitely recommended! like a valued customer...definitely recommended! More
by Chana
August 13, 2025
Recently bought Mazda CX-50 hybrid premium plus. It was pleasure doing business with them. Thank you for your service. It was pleasure doing business with them. Thank you for your service. More
by Prashanthreddygavinolla06
July 29, 2025
Matthew Hird was extremely helpful and knowledgeable about the car we bought. He was very professional and yet very personable. He made what is usually a tedious procedure fairly easy. He made us feel about the car we bought. He was very professional and yet very personable. He made what is usually a tedious procedure fairly easy. He made us feel that if we had any issues or questions, we could contact him anytime. More
by Kathy.diehn
Employees Worked With
July 20, 2025
Matt was really nice. He helped me find a car that I absolutely love. He took me to the storage garage and was super patient while I found what I wanted. The whole proc He helped me find a car that I absolutely love. He took me to the storage garage and was super patient while I found what I wanted. The whole process was pleasant. This is my 4th Mazda that I have leased from Heritage. There is no reason to go anywhere else! More
by Ccbeachbum
July 09, 2025
Gary was great! He was kind and answered all my questions! He made my purchase experience easy! He was kind and answered all my questions! He made my purchase experience easy! More
by cafe_ole25
Employees Worked With
July 05, 2025
Matt took great care of us and answered all our questions. The entire staff was very helpful and courteous questions. The entire staff was very helpful and courteous More
by chaddhird
Employees Worked With
