Heritage Mazda Catonsville

went in to buy a new Mazda cx9; if you do your homework and know what is a reasonable price- they wont waste your time with unecessary haggling; they will not tell you about all the incentives available fo and know what is a reasonable price- they wont waste your time with unecessary haggling; they will not tell you about all the incentives available for your car unless you bring it up yourself; but once you have all the information with you- the process is smooth and without unecessary back and forth negotiations; overall i am very pleased with the process; More

LET THE GAMES BEGIN!!! This dealership is the WORST!!! Bill Goldman (Sales Manager) was high-pressure, disrespectful, and dishonest. I felt uncomfortable from the second I walked in. Bill is a bully and a Bill Goldman (Sales Manager) was high-pressure, disrespectful, and dishonest. I felt uncomfortable from the second I walked in. Bill is a bully and a cheat. BEWARE!!! I had a much better experience at Heritage Mazda in Owings Mills (only 15 minutes away). I made my purchase there after being disgusted by the business practice of Russell. I'm making a VERY educated guess that the majority of the reviews below are falsified (actually written by dealer staff). Run, don't walk, away from this dealership!!! More

Friendly and professional. The price we were quoted was fair and there were no surprises. All of the employees I met during the experience were courteous and friendly. The process was streamlined and eff fair and there were no surprises. All of the employees I met during the experience were courteous and friendly. The process was streamlined and efficient. More

Very comfortable with Sales people. Answered all questions, Went above customer service and satisfaction. Gave additional incentives to purchase. Very friendly, knowledgeable and practical advice gi questions, Went above customer service and satisfaction. Gave additional incentives to purchase. Very friendly, knowledgeable and practical advice given. Would recommend to family and friends for future purchases. Everyone made this sale an "experience" and not just another "sale". More

I went to numerous dealerships that kept declining me, not because i had bad credit, but because i had 1 vehicle already in my name with my father as a co-signer and informed all dealerships that he was g not because i had bad credit, but because i had 1 vehicle already in my name with my father as a co-signer and informed all dealerships that he was going to be taking over the payments. I didn't want to be taken off of the lease because i didn't want to go through the hassle and wanted to do my best to help my dad out. Well, when i thought all hope was loss, Jake called me and said they would like to try to help me out. I thought i'd give them a shot and the service when i walked in was exceptional! Everybody there treated me as if i were a family member! I wasn't there very long and they said i could take the car home that day and wait for an answer to see if the banks approve. Jake(internet sales associate) called me this morning and said i got APPROVED! I was so happy and could not ask for another dealership to work with! The staff at Russel all have great personalities and are willing to do all they can to help anyone out! It didn't really feel like i was at a dealership to be honest. It felt like i was working with my family members that were trying their best to help me out! I could not ask for more and i will definitely spread the word to EVERYBODY!!!!!!!! :) More

Well I had three vehicles in my scope, one from Subaru, Toyota and Mazda. The Mazda Tribute was what I was interested in but, Russel had sold all of them.....that made me feel two things; (1) the vehicle i Toyota and Mazda. The Mazda Tribute was what I was interested in but, Russel had sold all of them.....that made me feel two things; (1) the vehicle is as good as the on-line ratings claimed (2) Russel must have a good reputation to sell out on any model. I met with Bob and he answered all my questions, without pressuring me to consider another vehicle. We were standing near the showroom doors and there was a 2012 Mazda5 touring there and it caught my eye. I asked Bob about it, he told me how many features were added since the last model (2010 Mazda skipped a year to add more imporvements) so then we took a test drive and I was really impressed. Initially there wasn't any special incentive financing available on that model so I went to my credit union to see what I could arrange. Got a 3.0% APR on 54 or 60 months. Went back to make the deal and Greg (?) Bob's sales manager came over to introduce himself and asked me if I'd be interested if his team could find a better finance rate. I agreed I would, they did (1.9% @ 60) and we made the deal, 50-60 minutes later I was sitting in my new Mazda5 with Bob as he went over the checklist and showed me all the features. I've only had the vehicle for one day but I am just so very happy with it and the treatment from the dealership. They are without a doubt now my favorite dealership. A little history about me, I literally dread buying a new car. I hate having to work with a salesperson who has to take the offer to the manager, comes back with a new counteroffer and then we do this back and forth until the deal is where either the dealership or I am comfortable and we finally agree on the deal. I told Bob this when I first introduced myself, that I know their job is to sell the product for the best price they can get and I know that they have to make a profit so I let him know I didn't want to go through all that and if you give me a price that is giving you /the dealership a fair profit while also letting me come away with a lesser price than close to MSRP I'll be happy. Bob and his manager respected my wishes and did exactly that. So I felt we all won and the deal was adequate savings for me and the dealership made it's profit and everyone smiled! I've bought about 6 new cars in my lifetime before this one and I have NEVER felt that good when I drove off. These folks are great pr for Mazda! More

Jake Lawson gave me an internet price on a Mazda Tribute. We weren't sure we were going to buy another vehicle, but we went in to test drive one a couple days later.Jake was very nice and professional, knew We weren't sure we were going to buy another vehicle, but we went in to test drive one a couple days later.Jake was very nice and professional, knew the all details about the Tribute and took time to answer our questions. We drove one, liked it and were considering buying it but then we went back and forth on what color we wanted. He was very patient while we decided even though the dealership was getting busy. We ended up changing our color choice and he gladly filled the gas tank on another car so we could test drive the one we were considering buying. We eventually made an offer slightly below the internet price and it was accepted without any of the back and forth that you get at a lot of dealers. The buying experience was so relaxed and low key that we ended up buying the Tribute even though I was really not planning on getting one that day. If you want good buying experience, I would recommend Jake Lawson at Russel Mazda. More

The service at Russel Madza was great. Our salesman Bryan was helpful but not pushy. He helped us to pick out the right vehicle for us. The Sales Manager Bill Goldsmith came over to ensure that we we Bryan was helpful but not pushy. He helped us to pick out the right vehicle for us. The Sales Manager Bill Goldsmith came over to ensure that we were happy with our purchase. I was really pleased with the atmosphere too. Quite a few dealerships have salesmen that follow you around constantly. This did not happen at all. I would definitely recommend Russel to my family and friends. Thanks Bill and Bryan!! More

I just wanted to say thank you for having such an exceptional team . I recently moved from the Baltimore to Alexandria and last weekend I drove up there JUST to have my vehicle serviced by them. They exceptional team . I recently moved from the Baltimore to Alexandria and last weekend I drove up there JUST to have my vehicle serviced by them. They are patient (I'm a bit of a nut when it comes to my car) and so thorough. I trust that my car is in excellent condition after their inspections, which gives me peace of mind on the road. More than once, they have squeezed me in because of an Emergency and that has made such an impression thats why i wouldn't think of going anywhere else?? It is because of the great experience that I had when I bought my Mazda there in 2009 that I will return to Russel Mazda for my next vehicle. I am now a "commuter" and need something a little bit more comfortable. I look forward to getting a great deal and exceptional vehicle from your establishment. I look forward to coming to Russel Mazda for years to come! Thank you again for such great staff at Mazda! More

Thank you for a wonderful experience! This was the best new vehicle purchase I have ever made. All of the staff were very helpful and friendly. I was very well informed throughout the process of financing. new vehicle purchase I have ever made. All of the staff were very helpful and friendly. I was very well informed throughout the process of financing. Bobby made sure I was receiving the best deal possible. I'm coming back here for my next car. More