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Heritage Mazda Catonsville

Baltimore, MD

4.4
775 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Mazda Catonsville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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6616 Baltimore National Pike

Baltimore, MD

21228

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Showing 775 reviews

September 05, 2015

First Time Car Buyer I bought a 2016 CX-5 from Russel Mazda this week and the Russel Mazda team made the whole experience a breeze. Marc Weinstein was very accommodating a More

by dkhoo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony (Finance), Jennifer (Service), Marc Weinstein
Sep 21, 2015 -

Heritage Mazda Catonsville responded

Good afternoon dkhoo. Thanks so much for taking the time to write us such wonderful feedback. We work extremely hard to ensure that all of our customers have an exceptional car buying experience and it gives us great pleasure to know that Marc was able to make your visit a superior one. Please feel free to contact us should you have any questions or want a little more insight on your new 2016, Mazda CX-5. Thank you once again dkhoo for your extremely positive review and we hope to see you again soon!

September 02, 2015

Fantastic Service! I'm in the market to buy a Mazda and I called Russell Mazda and spoke with a seasoned sales professional, Steve Sherman, who was able to thoroughly an More

by cookie15
Recommend Dealer
Yes
Employees Worked With
Steve Sherman
Oct 09, 2015 -

Heritage Mazda Catonsville responded

Hi cookie15, we appreciate your consideration of Russel Mazda in your search for a new Mazda. We encourage you to stay in touch so we can answer any questions you may have. We hope you keep Russel Mazda in your consideration when looking for your new vehicle. Thank you again cookie15, have a great day.

September 02, 2015

Hooray! I stopped by Russel Mazda the other day. I was greeted by Steve Sherman and it was the most pleasant interaction I have ever had at a car dealership. More

by poolgirl50
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve Sherman
Oct 09, 2015 -

Heritage Mazda Catonsville responded

Greetings poolgirl50! Thank you for stopping by Russel Mazda. We sincerely appreciate your thoughtful review and will be sure to share your encouraging thoughts with Steve and the team. We hope to see you soon! Happy Driving!

September 02, 2015

Totalled my car and needed a new whip I was struggling to find a vehicle. I visited this dealership after totaling my Honda Accord. I fell in love with a 2013 Mazda 3 thanks to Steve Sherm More

by carshopper33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Sherman
Sep 21, 2015 -

Heritage Mazda Catonsville responded

Thanks carshopper33 for your earnest response. We are delighted to hear that Steve Sherman was able to assist in selecting the perfect vehicle for you and we will certainly share your encouraging feedback with him. Please do not hesitate to contact us should you have any questions or want a little more insight on your new Mazda3. Thanks again carshopper33 and have a wonderful day!

August 31, 2015

Happy Girl - 2015 Mazda 3 5 Door Grand Touring Steve Sherman is The Best!! This is the second Mazda I've purchased from Steve at Russel. Steve is my family's go-to guy at Russel. My father even pur More

by Happy Girl
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve Sherman, Heather Wingerd
Oct 09, 2015 -

Heritage Mazda Catonsville responded

Happy Girl - Thank you for your encouraging review of Russel Mazda. We are particularly grateful for any positive feedback, but a response like yours truly motivates the team. Without our customers we would not be in business and for that reason I wanted to personally thank you for sharing your satisfaction. If you would need any assistance towards future purchases and/or services, we would love to help! Thanks so much, Russel Mazda.

August 29, 2015

CX-5 buying experience Best car buying experience with Steve Sherman, no pressure and I was about to get exactly the car I wanted without hassle.Knowledgable staff , friendl More

by PT Pat21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Sherman
Oct 09, 2015 -

Heritage Mazda Catonsville responded

Good afternoon PT Pat21. Russel Mazda would like to congratulate you on your new Mazda CX-5. We are glad that you had a memorable car buying experience and will be sure to share your positive experience with Steve and the team. Thank you again PT Pat21, and have a great day.

August 29, 2015

My 20I6 CX-5 purchase yesterday My salesman Steve Sherman was very attentive, helpful & answered everything for me. All of the other people I met at Russel were upbeat & friendly to More

by kloanguy2
Recommend Dealer
Yes
Employees Worked With
Steve Sherman
Oct 09, 2015 -

Heritage Mazda Catonsville responded

Russel Mazda is delighted to hear that your car buying experience was a memorable one. We welcome you to stay in touch so that we may answer any further questions you may have about your new 2016 Mazda CX-5. It was our pleasure assisting you in selecting the perfect vehicle and we look forward to hearing from you in the future! Thank you again for your review and have a great day.

August 27, 2015

Great service and a wonderful staff! This was one of the best dealerships we have done business with in a long time. We had the pleasure of working with Stephen Sherman who is a very nic More

by MarcyW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Sherman, CJ Jefferson, David Gruner
Oct 09, 2015 -

Heritage Mazda Catonsville responded

Thank you MarcyW for taking the time to review us! Russel Mazda strives to provide an exceptional experience for all customers and it gives us great pleasure to know that your visit was a superior one. Your response is exemplary of why good customer service is an integral part of a company’s success. Thank you again for the wonderful feedback MarcyW. Have a great day.

August 25, 2015

Great service and very responsive I had the pleasure of working with Bettie Jackson and Kevin Steen when I was buying my first car this summer. Having just moved to the Baltimore area, More

by lenag
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bettie Jackson
Aug 26, 2015 -

Heritage Mazda Catonsville responded

Good morning lenag. Thank you very much for your heartfelt response. We strive to achieve superior customer satisfaction and are delighted to hear that Bettie and Kevin were able to make your first car buying experience a memorable one. I will be sure to share your thoughtful feedback with both of them! As you settle in to your new vehicle, please do not hesitate to contact us should you have any questions or want a little more insight on your Mazda3. We would be happy to work with you again! Thank you lenag for the highly praised review and have a great day.

August 24, 2015

A Pleasure to work with Marc Weinstein was a pleasure to work with from my first email contact with him up until the day I signed the papers for my New Mazda CX-5. Marc and t More

by Mary15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Duckworth, Marc Weinstein, David Gruner
Aug 25, 2015 -

Heritage Mazda Catonsville responded

Mary15, thank you very much for the awesome feedback! We are delighted to hear that Marc and the team provided you with a memorable car buying experience and will be sure to share your kind comments with them. Moving forward, please don't hesitate to contact us should you have any questions about your new Mazda CX-5. We would love to work with you again! Thanks so much Mary15 for the wonderful response and have a great day.

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