Heritage Mazda Catonsville

No pressure, Easy buy I went to Russel Mazda over a month ago to try to trade my lease for a mazda lease. We couldn't work out a deal, but after experiencing 6 other dealer I went to Russel Mazda over a month ago to try to trade my lease for a mazda lease. We couldn't work out a deal, but after experiencing 6 other dealerships, I had the easiest time at Russel. They never pressured me to buy and assured me that they were giving me the best deal possible, they even walked me step by step in the leasing process to show me why I was paying what I was. 10 out of 10 I would recommend them for anyone looking to not feel inferior in the buying process. More

Did I Have AcGreat Exsperience Or What????? Day before yesterday I was on my cell reading my Mai and I came across an offer for anyone can get financed auto letters.. I laughed and started to pu Day before yesterday I was on my cell reading my Mai and I came across an offer for anyone can get financed auto letters.. I laughed and started to put it in the trash but stopped and finished reading it. The deal itself sounded amazing but it was for a 2015 not a used car. So I said ok take a leap of faith fill out the application, which I did. I got busy forgot about it but later in the day received a call from a live person asking if I wanted to make an appointment that she had gotten an approval for me to buy an automobile. So I made an appointment, kept it and the adventure began... It was the most exciting, happy, fun, frustrating at time experience I've ever had all 7?hours of it. But the time went fast, the salesman Steve Sherman, the nices human being we had ever met helped and assured us every step of the way... If you have never had bad credit for one reason or another you couldn't possibly know what we felt Wednesday. The kindness, the genuine care that was shown to us was over whelming. Today, Friday, the 6 th of November I drove my brand new Mazda 3 sport home... WOW... WHATA FEELING.... I want to thank with all my heart the people at Russel Mazda, my wonderful salesman, SteveSherman, my finance man , Bob Grunen.... Wow what a TEAM.. GOD BLESS AND THANK YOU ALWAYS.... Sincerely Edith E Connelly Deborah L Shindle. New Owner Mazda 3 Sport..... Thanks To You..... More

Car Shopping Made Easy at Russel Mazda We already new that we wanted to replace our 2010 Hyndai Elantra Touring with Mazda 5, because it had a fold down 3 rd row of seats, and had gotten ex We already new that we wanted to replace our 2010 Hyndai Elantra Touring with Mazda 5, because it had a fold down 3 rd row of seats, and had gotten excellent reviews. We just didn't know if we wanted an older used Mazda, or a new one. Jeff Ricketts was the salesman that greeted us when we walked in. He was extremely helpful, and let us make our decision with no pressure. We bought the brand new 2015 Maza 5 Touring which we had taken for test ride. Our negotiations went smoothly and we were happy with the price and service. More

Awesome Car Buying Experience I normally HATE buying a car. That all changed when I walked in to Russell Mazda and was greeted by Stephen Sherman. He made the whole experience so r I normally HATE buying a car. That all changed when I walked in to Russell Mazda and was greeted by Stephen Sherman. He made the whole experience so relaxed and easy that I know I will always go back and buy from him. He knew his facts about the model I was interested in (CX-3) even though it was a brand new model. He was so organized and efficient. I also worked a little with Jeff and CJ who were also friendly and helpful. The whole environment over at Russell is so nice and down to earth. I went in to look and walked out a fan (with a new car). More

Purchase: Mazda CX-9 Touring Stephen Sherman made the buying experience very enjoyable. An attentive professional that was personable and helpful. I will come back to buy again. Stephen Sherman made the buying experience very enjoyable. An attentive professional that was personable and helpful. I will come back to buy again. My daughter is 12 so I have a few more years. ;) More

Great Experience Was a great experience, no pressure to buy and ended up with a great car a new Mazda 6, very happy and will recommend to my friends and family Was a great experience, no pressure to buy and ended up with a great car a new Mazda 6, very happy and will recommend to my friends and family More

Great experience Every one was very helpful at Russell. Steve Sherman helped me all the way through the process and got me the deal I was looking for. He was honest an Every one was very helpful at Russell. Steve Sherman helped me all the way through the process and got me the deal I was looking for. He was honest and personable. After purchasing the car he has checked in multiple times to ensure my satisfaction. Overall it was a great experience. More

"First class operation"! After enjoying 130,000+ miles of reliability from my 2008 Mazda 3, it was time to get my wife a new car. After saying she enjoyed driving my car for s After enjoying 130,000+ miles of reliability from my 2008 Mazda 3, it was time to get my wife a new car. After saying she enjoyed driving my car for so long we decided to look at the Mazda version of an SUV, the CX-9. We went to Russel Mazda in Catonsville where we first encountered Randy Alleyne (salesman) who found us the car we would eventually buy. Randy was patient and informative and not overly aggressive to make a sale. After taking us on a test drive, Randy introduced us to Jeff Duckworth. Jeff is a Finance Manager who explained the financing options in a straight forward way that made our decision to buy easy. Overall, we were looking for a new car and we left with that and a new dealership! Thanks to Randy, Jeff and David for making the experience easy and painless..............you made the ride from Middle River worth it!!!!!!!!!! More

Best Customer Service I went in for a recall and ended up getting a new car. Everyone was so wonderful and super friendly. I felt like I had known everyone for years. They I went in for a recall and ended up getting a new car. Everyone was so wonderful and super friendly. I felt like I had known everyone for years. They were so warm and professional. Best car dealer experience I had. They have a wonderful team of people at Russel Mazda. More

They're great! I test drove a Mazda3 with Stephen Sherman and he was great! He wasn't pushy to make the sale and respected that I was trying to do a comparison of m I test drove a Mazda3 with Stephen Sherman and he was great! He wasn't pushy to make the sale and respected that I was trying to do a comparison of my short list cars and that if I decided on the Mazda I would be back later in the day to get it. I did decide on the Mazda. No regrets! Stephen was very enthusiastic and helpful and I would definitely buy a car there again. More