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Heritage Mazda Catonsville

Baltimore, MD

4.4
775 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Mazda Catonsville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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6616 Baltimore National Pike

Baltimore, MD

21228

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Showing 775 reviews

January 31, 2016

Honest, straight forward, outstanding customer service Bought my Mazda from Steve Sherman 1.5 years ago. He was very open and honest. I felt valued as a customer, and felt cared of, as opposed to taken adv More

by GeraB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Sherman
Mar 08, 2016 -

Heritage Mazda Catonsville responded

Greetings Gera! Thank you for stopping by Russel Mazda. We sincerely appreciate your thoughtful review and will be sure to share your encouraging thoughts with our team. We hope to see you soon!

January 30, 2016

excellent service I was recommended to Steve Sherman by a coworker! I am in the market for a new Subaru. I stopped in and he was very informative and I will definitely More

by colbycheese
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Sherman
Mar 08, 2016 -

Heritage Mazda Catonsville responded

Good afternoon! Russel Mazda would like to personally thank you for taking the time to write this extremely positive review. We encourage you to ‘Like’ us on Facebook so you may catch our in-store specials. Thank you, and be sure to visit us soon!

January 30, 2016

Great dealership Steve Sherman is great to deal with. The car buying process was smooth and relatively quick. This is our 2nd car with Russel Mazda and Steve. Looking More

by Smarrow
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Sherman
Mar 08, 2016 -

Heritage Mazda Catonsville responded

Smarrow, thank you for your complimentary feedback of Russel Mazda. We genuinely appreciate your business and thorough review. Please remember that should you be in search of a new vehicle in the future, or require any regular vehicle maintenance, we would love to welcome you back for another visit. Thanks again for taking the time to review us!

January 30, 2016

Great car, great experience This is the second car that I bought from Steve Sherman at Russel Mazda. He is very personable and easy to deal with. I love my new car, but when it i More

by Nick M.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Sherman
Mar 08, 2016 -

Heritage Mazda Catonsville responded

Thank you Nick for taking the time to review us! Russel Mazda strives to provide an exceptional experience for all customers and it gives us great pleasure to know that your visit was a superior one. Your response is exemplary of why good customer service is an integral part of a company’s success. Thank you again for the wonderful feedback!

January 30, 2016

Great Service Met with Steve Sherman regarding new car purchase. Very knowledgeable and friendly,explained everything clearly. Will definitely make a return visit More

by Gloria J
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve Sherman
Mar 08, 2016 -

Heritage Mazda Catonsville responded

Russel Mazda appreciates your considerate review. We are pleased to hear that your experience at with us was a great one! Please do not hesitate to stop by with your new vehicle for a checkup! Thank you again Gloria for the highly praised feedback.

January 10, 2016

Sales review Steve Sherman was great to work with, there was no pressure and I was able to decide on the Mazda over her cars easily. Thank you. More

by Joan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Sherman, Jeff Duckworth
Jan 11, 2016 -

Heritage Mazda Catonsville responded

Thanks for the great feedback Joan! We are pleased to hear that you had a great time working with Steve as you were purchasing your new Mazda. I will be sure to pass along your kind comments to him! If you should have any questions as you settle in to your new vehicle, please do not hesitate to contact us. Thanks so much, Russel Mazda.

January 05, 2016

Purchase of 2016 Mazda 3 Marc Weinstein was very helpful in our purchase of our new Mazda 3. My wife and I never felt any pressure and actually enjoyed the experience. Everyon More

by newpurchMD
Recommend Dealer
Yes
Employees Worked With
Jeff Duckworth, Marc Weinstein, David Gruner
Jan 11, 2016 -

Heritage Mazda Catonsville responded

Hi newpurchMD. Thank you for the wonderful feedback! We are happy to hear that you had a great car buying experience. Customer satisfaction is priority at our dealership and we appreciate sharing your personal experience with us. I will be sure to share your encouraging thoughts with Marc and the team! Moving forward, please do not hesitate to contact us should you need any future maintenance services performed. We would love to see you! Thanks again newpurchMD and have a great day.

January 03, 2016

Great experience buying my second Mazda CX 5 When my 2014 Mazda was rear ended at 50 mph, and I walked away without a scratch, I knew I wanted another one. I used the Consumer Reports Build and More

by lovemyMazda
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Weinstein
Jan 11, 2016 -

Heritage Mazda Catonsville responded

Russel Mazda is please to hear that you had a wonderful car buying experience! We appreciate you positive feedback and will certainly share your encouraging thoughts with Marc. We welcome you to stay in touch and please feel free to contact us should you have any questions about your new Mazda CX-5. Thank you again lovemyMazda and have a great day!

December 18, 2015

Great!!! Best car buying experience I have ever had. Steve Sherman was fantastic. Very helpful. Love my Subaru Forrester. My husband and I both agree that Ste More

by Ann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Sherman
Dec 22, 2015 -

Heritage Mazda Catonsville responded

Hi Ann. In response to your review, I would like to take the time to sincerely thank you for praising our dealership. We strive to provide each and every customer with an exceptional experience and are pleased to hear that you and your husband both enjoyed your time at Russel Mazda. I will certainly pass along your thoughtful feedback to Steve! Moving forward, please do not hesitate to contact us should your Subaru Forester need any future maintenance services performed. We would be happy to help! Thank you again Ann and have a great day.

December 12, 2015

Outstanding personal service and deal Started with the internet sales (Jeff Duckworth) with additional face-to-face dealing with Steve Sherman once I arrived at the dealership. Both could More

by Jay&Kim
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Sherman, Jeff Duckworth
Dec 15, 2015 -

Heritage Mazda Catonsville responded

Greetings Jay&Kim! Thank you very much for your positive feedback. We are delighted to hear that you had an excellent car buying experience! We want all our customers to feel comfortable with their new vehicle and its features when they drive off our lot and we are pleased to hear that Jeff, Steve, and the team were able to assist you in learning a little bit more about your Mazda. I will certainly share your encouraging thoughts with all of them! If you should have any further questions, please do not hesitate to contact us. Thank you again Jay&Kim for taking the time to review us. Happy driving!

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