Heritage Mazda Catonsville

Julian is great! Julian was very helpful and straightforward. He wasn't pushy at all and I got the exact car I wanted. He even stayed at work late for me. Highly recom Julian was very helpful and straightforward. He wasn't pushy at all and I got the exact car I wanted. He even stayed at work late for me. Highly recommend working with him. The only reason I didn't give 4 stars is because I was not happy with how my trade in was valued -- well below KBB. More

Amazing Good customer service .help me very well finding the car for me. And a very nice sales men. Russell Mazda is a good dealer ship Good customer service .help me very well finding the car for me. And a very nice sales men. Russell Mazda is a good dealer ship More

#lovingmycx5 I got a cx5 from from this dealership and I must say I wasn't sure what to expect until I saw this big smile coming my way his name was Julian Barnes I got a cx5 from from this dealership and I must say I wasn't sure what to expect until I saw this big smile coming my way his name was Julian Barnes he was professional and very friendly I enjoyed working with him even though the service Could have been faster getting my car cleaned and gassed but Julian was great! More

Amazing Car Buying Experience I recently purchased a 2016 Mazda CX-5 from the Russel Mazda location. Before I even arrived, I was blown away from the customer service. Julian and t I recently purchased a 2016 Mazda CX-5 from the Russel Mazda location. Before I even arrived, I was blown away from the customer service. Julian and the GM Scott were very helpful via email and text. The car buying experience was even better. I was given a great price right off the bat and Julian was incredibly easy to talk to. I will definitely be coming back to this dealership for future purchases purely based on Julian's and Scott's customer service. More

New Mazda 6 Julian Barnes & Dave Gruner are the best. They made my purchase quick, enjoyable, and as painless as possible. I really like my new Mazda 6! Julian Barnes & Dave Gruner are the best. They made my purchase quick, enjoyable, and as painless as possible. I really like my new Mazda 6! More

Julian Barnes Rocks! I purchased a Mazda CX5 from Julian in December. We are very happy with our SUV and how attentive my salesman was throughout the entire process. He st I purchased a Mazda CX5 from Julian in December. We are very happy with our SUV and how attentive my salesman was throughout the entire process. He still contiunues to follow-up just to make sure I am still happy with my important purchase. He is the only person I waould trust with my car purchase. If you go to Russell Mazda ask for Julian ! More

A great Experience Mr. Barnes was a friendly and helped educate and show me different car options and did so in a very professional manner a define referral to my friend Mr. Barnes was a friendly and helped educate and show me different car options and did so in a very professional manner a define referral to my friend and family for this company in the future. More

Return Customer I purchased a new CX-5 from Russel today. We came in to Steve Sherman who we had previously bought a Subaru from 10 years ago. Steve is great to wor I purchased a new CX-5 from Russel today. We came in to Steve Sherman who we had previously bought a Subaru from 10 years ago. Steve is great to work with. We are very happy with our new car. More

Overall great experience purchasing a new vehicle I purchased a used CX-5 from Russell - Steve Sherman was the sales rep who walked me through the process. Steve was incredibly helpful and kind, and a I purchased a used CX-5 from Russell - Steve Sherman was the sales rep who walked me through the process. Steve was incredibly helpful and kind, and a pleasure to deal with. I didn't feel pushed into making the final decision, and I walked away with a great price. Steve has also kept in touch since I bought the car to see how it's running and if I still like it, which I really appreciate. The buying process went a bit long, but I haven't purchased a car in 8 years so I don't really recall how long it's supposed to be. That said, I was there for about four hours, and that's after already deciding I was going to buy the car. More

Excellent service and outstanding customer care I bought my very first car yesterday and I couldn't have asked for a better experience. Within a few moments of entering the building I was greeted by I bought my very first car yesterday and I couldn't have asked for a better experience. Within a few moments of entering the building I was greeted by a nice man named Nick Barnes. Nick Barnes proceeded to ask me a few questions, but most importantly listened to what I was looking for and only ever strived to meet my needs. By the end of the night I had the car I had been dreaming of and not one during my experience (Test driving, signing, payment agreements) did I ever feel uncomfortable or like I was being pressured! More