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Heritage Mazda Catonsville

Baltimore, MD

4.4
775 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Mazda Catonsville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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6616 Baltimore National Pike

Baltimore, MD

21228

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Showing 775 reviews

March 17, 2016

"BIG man's little car" Mazda3 is my first new car. It’s such “A big little car”, love the MPG and all the great features. And I feel really safe and ready for any kind of ro More

by Big Little Car's Owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yong Lee
Mar 31, 2016 -

Heritage Mazda Catonsville responded

Good afternoon! In response to your review, I want to take the time to thank you for praising Russel Mazda. We are particularly grateful for any positive feedback, but a response like yours truly motivates our team to achieve superior customer satisfaction. We encourage you to ‘Like’ us on Facebook so you may catch any upcoming in-store specials, should they fit any future needs. Thank you again and be sure to stop by soon!

March 15, 2016

Great Help me answer every question and if I have any questions about my Masada 3 I can call him and ask him and he can help me answer the question fast and More

by Mazadarob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Sherman
Mar 31, 2016 -

Heritage Mazda Catonsville responded

Thank you Rob for taking the time to review us! Russel Mazda strives to provide an exceptional experience for all customers and it gives us great pleasure to know that your visit was a superior one. Your response is exemplary of why good customer service is an integral part of a company’s success. Thank you again for the wonderful feedback Rob!.

March 10, 2016

Great service department The crew at Russel Mazda (and yes Subaru) have it down. They work together like a well oiled machine. A machine designed to please the customer. Heat More

by diddly123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brendan of course. And the folks who greet you who are just spot on great. Update this Heather is Management!, Heather Wingerd
Mar 10, 2016 -

Heritage Mazda Catonsville responded

Hello Dave! - Russel Mazda would like to congratulate you on your new vehicle! We truly appreciate your business and strive to maintain a high standard of customer satisfaction. Please do not hesitate to contact us should you have any questions! Thank you again and have a great day.

March 09, 2016

Great buying Experience Had a fantastic buying experience while buying my CX5. My salesman Steve Sherman was very professional and also very courteous, he handled the whole b More

by deekay1947
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Sherman, Scott Feinstein, Heather Wingerd
Mar 10, 2016 -

Heritage Mazda Catonsville responded

Thank you for your earnest response. We appreciate your feedback and will be sure to share your encouraging thoughts with Stephen, Heather, Scott and the team! If you should have any further questions or want a little more insight on your CX5, please don’t hesitate contact us! We would love to work with you again soon.

March 08, 2016

Great deals and great service! Russel Mazda has been a company I've been doing business for over two decades. I've purchased and serviced multiple vehicles here. Recently I have More

by gigster77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Sherman, David Gruner, Lanice Holmes
Mar 08, 2016 -

Heritage Mazda Catonsville responded

Greetings! Thank you for stopping by Russel Mazda. We sincerely appreciate your thoughtful review and will be sure to share your encouraging thoughts with our team. We hope to see you soon!

March 05, 2016

Great experience Julian was great. Very knowledgeable of the options. He didn't rush us and made us feel comfortable throughout the process. Thank you Julian Barnes More

by Rdunn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julian Barnes
Mar 08, 2016 -

Heritage Mazda Catonsville responded

Thank you for taking the time to review us! Russel Mazda strives to provide an exceptional experience for all customers and it gives us great pleasure to know that your visit was a superior one. Your response is exemplary of why good customer service is an integral part of a company’s success. Thank you again for the wonderful feedback.

March 03, 2016

Great experience! I recently purchased a Mazda CX-5 Grand Touring, and we absolutely love it. This was my first car purchase, and Herb was the biggest help! I would re More

by hoconnell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Herbert Thomas
Mar 08, 2016 -

Heritage Mazda Catonsville responded

Good afternoon! In response to your review, I want to take the time to thank you for praising our dealership. Russel Mazda works extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that you’ve provided us with exceptional positive feedback. Please don’t hesitate to call or stop in anytime should you need any further services. Thank you again and have a great day!

March 03, 2016

Julian is great! I recently bought a Mazda CX-5, and I absolutely love it. This was my first car of this class/brand purchase, and Julian was the biggest help! I would More

by lona
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julian Barnes
Mar 08, 2016 -

Heritage Mazda Catonsville responded

Thank you for your heartfelt response Iona. We appreciate your business and strive to maintain a high standard of customer satisfaction. We are pleased to hear that Julian Barnes lead you to your new Mazda CX-5, and we will certainly share your feedback with him. Please do not hesitate to call or pop back in to see us at Russel. Thank you again Iona, and have a great day!

March 03, 2016

Great Experience I recently bought a 2016 Subaru Forester, and the process was great from start to finish. Julian Barnes made things easy for us. Highly recommend! More

by letsgoOs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julian Barnes
Mar 08, 2016 -

Heritage Mazda Catonsville responded

Good afternoon! Russel Mazda would like to personally thank you for taking the time to write this extremely positive review. We encourage you to ‘Like’ us on Facebook so you may catch our in-store specials. Thank you and be sure to visit us soon!

March 02, 2016

Satisfaction guaranteed My experience buying a new Mazda was excellent. Julian Barnes made the decision to purchase a Mazda one I will never forget. .Julian was knowledgeabl More

by 1 satisfied customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julian Barnes
Mar 08, 2016 -

Heritage Mazda Catonsville responded

Good afternoon! Russel Mazda would like to personally thank you for taking the time to write this extremely positive review. We encourage you to ‘Like’ us on Facebook so you may catch our in-store specials. Thank you, and be sure to visit us soon!

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