Heritage Honda Westminster

My wife & I were very pleased with our experience. We returned to Heritage Honda of Westminster because we had the same excellent service from our previous purchase 5 years ago. Rob (who is almost a dou returned to Heritage Honda of Westminster because we had the same excellent service from our previous purchase 5 years ago. Rob (who is almost a double of "Walker Texas Ranger") was really super! His demeanor and the way he discussed stuff with us made us feel comfortable. Thanks, Rob! Steve seemed very friendly as well. Josh Rogers (I remembered HIS last name) was just "himself" and down to earth. We enjoyed our car buying experience and highly recommend these guys! In addition, we felt no pressure what so ever, which is an important part of customer service. Thanks again to Rob, Steve & Josh for helping us in buying our 2009 CRV! - Steve E. More

After receiving several on-line quotes from different dealers, Joe'e email simply told me that he wanted the car buying process to be fun and easy. He definitely delivered. I called several dealers and dealers, Joe'e email simply told me that he wanted the car buying process to be fun and easy. He definitely delivered. I called several dealers and asked for a specific 2009 Pilot. One dealer never called back and two told me that they didn't have one Once I called Joe, he got the specifics and called me back in 10 minutes with the car I wanted. I had already test-driven the Pilot,so I was ready to buy. He called me back with a price-which was great. I also traded in another Honda I got a great price and a great deal. I never felt pressured or felt pressure or had to haggle. Joe felt like an old friend when the deal was done. I would definitely buy another car from him and would recommend him and this dealer to anyone else. He also set up a time with me after the deal to go over all of the features in the new Pilot. Thanks Joe! More

Joe "Ski" Lonczynski: Joe "Ski" is not your typical car salesman. I was extremely skeptical about his online reviews. However, my experience with Joe on the 2008 Honda Pilot that I bought from him in Octob salesman. I was extremely skeptical about his online reviews. However, my experience with Joe on the 2008 Honda Pilot that I bought from him in October 2008 was just as others have described. I worked with Joe over several weeks via e-mail. He kept his word throughout the whole process, and offered absolutely no surprises when I traveled about 45 miles from home to buy from him. For some reason, Joe prefers to treat his customers with honesty and integrity. I refuse to spend hours in a dealers’ showroom playing games with the sales staff. I spent no more than one hour and a half in the dealership with Joe completing the deal/paperwork having already negotiated my deal with him beforehand. (That includes one trip to test drive the Pilot and the second one to complete the remaining paperwork.) Of course, the business managed explained all the expensive add-ons and extended warranty that was available. I politely, but firmly declined and left with my previously negotiated offer with Joe. Since Joe does not work on commission as he told me, but rather earns his salary on units sold, his best interests and yours do not conflict. I still recommend that you do your homework first - know the dealers’ cost, the rebates, & search for online prices. Contact Joe before you buy somewhere else at 410-876-1540 or jski@mileone.com More

Joe was extremely helpfull in getting me into the vehicle of my need's for a very good price. I was pleased with the entire experience. Josh explained all the option's very well and was not pushy. all in all of my need's for a very good price. I was pleased with the entire experience. Josh explained all the option's very well and was not pushy. all in all I got a great truck for a great price, and I'm very happy. Thank's Joe & Josh. More

I had an excellent car buying experience at Heritage Honda. Steve and Rob were both sincere, courteous, attentive, and clear when answering questions. They worked with me in getting the exact car I wa Honda. Steve and Rob were both sincere, courteous, attentive, and clear when answering questions. They worked with me in getting the exact car I wanted at an excellent price without ever pushing to sell more, which would have made me feel uneasy. Josh, although the fastest talker of the three, was also friendly and clear in answering questions and never came off as overbearing. I have already recommended this dealership to a friend. More

I have dealt with this dealership for few years now and have had great experiences with their new car sales and service. They are always friendly and I feel like I'm being dealt with honestly and fairly. have had great experiences with their new car sales and service. They are always friendly and I feel like I'm being dealt with honestly and fairly. They go out of their way to make me feel at home. When I bought my new Accord from them I got the deal I wanted and it wasn't a big struggle or game which made me come back and try their service department. Their service guys especially Rick have been very friendly and helpful and have always answered my questions no matter how silly I thought the question was. I highly recommend them to all my friends because I've been very happy with them and feel like I'm in good hands. More

This was an excellent experience from start to finish. The salesperson was polite, courteous and professional. He guided us through the process with ease and made us feel very comfortable with the decisio The salesperson was polite, courteous and professional. He guided us through the process with ease and made us feel very comfortable with the decision we made. The General Manager also made a point to check on the service level we received. It is not often that you do business at a place where customer service is put in such high regard. We got the perfect vehicle, the right price, and the peace of mind that the sales and service teams will be there to support us 110% if we are ever in need. Not only will my next car be a Honda but I will only buy it from Rob Long and the great team at Heritage Honda of Westminster. More

This was the best car buying experience I have ever had. You have no reason to go elsewhere. Joe Ski should be the standard by which all sales people are judged. His honesty and professionalism completely b You have no reason to go elsewhere. Joe Ski should be the standard by which all sales people are judged. His honesty and professionalism completely break the "sales guy" sterotype. Even if you do not buy from Joe I think you will like him as well as his approach to auto sales. I feel we have a lifelong partnership building with this dealership. More

Joe Ski the salesperson; If Joe says he can do it beleiv it when i told him my situation he said he could do it. I figured just another salesman. he made the deal better then anyone in the feild I'll never it when i told him my situation he said he could do it. I figured just another salesman. he made the deal better then anyone in the feild I'll never buy a vehichel from another dealer Josh the finance rep was equaly as compatant and attentive More

All I wanted was a 5-speed Honda Element. I started my search in Virginia (where I live) and it finally ended with Joe Ski and the Mileone Heritage Honda dealership in Westminster, Maryland. All the oth search in Virginia (where I live) and it finally ended with Joe Ski and the Mileone Heritage Honda dealership in Westminster, Maryland. All the other dealers told me what they had and tried to push those on me as "the closest you'll find" to what I wanted. Joe Ski started by asking me what I wanted. When I asked what he had, he said he would find me what I wanted and that would be on the lot when I got there. Now, all the other dealers showed me printout after printout saying that there were no 5-speed manual Elements on the east coast, except the orange one they happened to have on their lot. 5 minutes after Joe and I had hung up, he had found the exact car I wanted. Joe is one of those genuine human beings who looks out for people. He took care of all my needs and all the stress of working this deal out. If Joe wasn't available, his team never just sent me to voice-mail, but answered any question I had. Once I was at the dealership (a drive of over 100 miles and very much worth it) Joe was wonderful with my family, cheerful and friendly. Not only was there no pressure, you almost wanted it to take longer because Joe is such a great host! After dealing with Joe for the car, I dealt with Josh for the financing. Josh took the time to explain everything to me and my family, even going over sections of the paperwork 2 or 3 times. Then, when everything was done and Josh and I were just talking (they're friendly like that) he realized that with my driving habits there was a less expensive warranty than the one I had already signed up for! He rewrote the paperwork to save me money. From the can-do, customer oriented and motivated attitude to the care and consideration in their showroom, I can't say enough good things about Joe Ski, Josh Rogers, and the mileone Heritage Honda team. I would recommend anyone looking for a Honda go to their website if you're far out (like me) or to the showroom if you live close. Either way, they will take care of you and get you the car you want, which is what a dealer should do but most simply do not. Best dealer ever. More