Heritage Honda Westminster

This is our second used car purchase from Bernie Smith. We will continue to go to him for our vehicle needs before going elsewhere! He doesn't pressure or push. He finds our your needs and then works to We will continue to go to him for our vehicle needs before going elsewhere! He doesn't pressure or push. He finds our your needs and then works to get you what you want also! Before Bernie I would enter a dealership and had to leave before I could even get in a test drive...which is usually what I want to do within the first 5 minutes! When I met Bernie the first time I explained I just wanted to take a test drive in a certain car. Without any talking, he just got the keys and my driver's license and off we went! That was the beginning of a beautiful salesperson/customer experience. Also, service department and manager treat you with respect, friendliness and dignity! EVERYONE SHOULD SEE BERNIE AND SEE IF HE CAN FIND WHAT YOU WANT... even if it isn't on their lot yet! More

When I first met Joe he was at a different dealership. After a few years he left and went to Honda. I was strickley not in the market for a foreign car. Joe helped me see the light on a quality product. H After a few years he left and went to Honda. I was strickley not in the market for a foreign car. Joe helped me see the light on a quality product. He not only knows the product but has had experience with others and offers accurate opinion. Joe is very interested in his clientel and there family along sharing his expansive life experience as would an extremely close friend. I consider Joe one of my best buds and look forward to purchasing yet another new Honda with Joe's passionate assistance. More

It was a nice expeience at there freindly atmosphere,assistance in all way like financing options,pricing match with other dealers and staff specially Mr.Bernie Smith explained very well abou atmosphere,assistance in all way like financing options,pricing match with other dealers and staff specially Mr.Bernie Smith explained very well about vehicle and I would recommend the dealership in all respects. More

Bernie Smith was an excellent salesman. He was pleasant, friendly, interesting and engaging. He wasn't a high-pressure sale type; rather, he got to know me a little and what I wanted and made every effort t friendly, interesting and engaging. He wasn't a high-pressure sale type; rather, he got to know me a little and what I wanted and made every effort to work with me to make a good deal and to get the exact CR-Z I wanted, having to call several other dealers to make a trade as the there were only a few white manual EXs within 200 miles. "My" Z arrived on Saturday and I go there after it was cleaned up about 3:30 to work with Bernie to see if we could settle on price. I made a good deal with manager Mike Rohrbaugh and Bernie. I didn't get quite Kelly Blue Book for my trade in, but it was close. That day, I also purchased an armrest and lighted door sill; armrest had to be ordered. By the following Saturday 9/25 I was off work and the armrest had arrived. So, I drove back down to get the armrest and sills installed. But, I got there later than scheduled and there wasn't time to get the installations done that day. Bernie and Malcolm went through a variety of possible resolutions with me, including giving me a loaner for the weekend through Monday and driving my completed car back. Instead, I chose to drive my car back down Monday morning, leave it, and have it delivered to me Monday evening. Abe, a service tech, drove the Z with the new armrest and door sill to my house Monday evening. It was pleasant chatting with Abe about my new "Z". He was very knowledgeable and informative about the Z and about cars in general. Overall it was an excellent experience. Bernie was very easy to work with and made every effort to make the deal smooth and the experience pleasant. The service team was pleasant. Even the haggling over price with Mike Rohrbaugh was pretty smooth and took only a few quick steps. I'll happily recommend Heritage; only wish I lived closer. David Kaplan More

I found the dealership to be helpful but not at all pushy. It was a nice experience overall. They appeared to have a very smooth and knowledgeable operation from start to finish. Mr. Mason was as po pushy. It was a nice experience overall. They appeared to have a very smooth and knowledgeable operation from start to finish. Mr. Mason was as polite a person as I have ever met. The manager did assist us when needed to agree on a price. More

Good sales experience with Rob. Excellent doing business with him! We tried many other cars both at this dealership and other dealerships and felt that the Honda Accord was what we were looking for. Once with him! We tried many other cars both at this dealership and other dealerships and felt that the Honda Accord was what we were looking for. Once we had decided to go with the Honda, Rob made it very convenient for us in deciding the style, model level and color. Always easy to work with from start to finish! More

I purchased a new Honda Accord from Bernie Smith at Mileone Heritage Honda in Westminster. Bernie was wonderful to work with, and gave me an outstanding deal. I went to him since my Dad had a great e Mileone Heritage Honda in Westminster. Bernie was wonderful to work with, and gave me an outstanding deal. I went to him since my Dad had a great experience with his new car purchase with Bernie. I recommend Bernie and Mileone Heritage highly and actually went to him from Virginia since the deal I got was much better than I could get at home. More

John was wonderful to work with...very low key, very informative, friendly, kind and went far beyond the call of duty when my husband's car broke down on the way to pick up our new Element in being very informative, friendly, kind and went far beyond the call of duty when my husband's car broke down on the way to pick up our new Element in being very helpful, even walking from the dealership to the intersection when the car broke down to let my husband know a tow truck was on its way (husband couldn't hear cell phone ring from me :) Very knowledgeable...just a delight! The sales manager also was very nice and Mike was very informative,friendly...just a very easy car buying experience all the way around! More

Robert and both Mike's were great to work with. I was looking for a great price on a Civic sudan EX-L at the end of August. The 2011s were getting ready to come out and so the 2010s were no longer being looking for a great price on a Civic sudan EX-L at the end of August. The 2011s were getting ready to come out and so the 2010s were no longer being made. Mike and Robert worked very hard in locating me an EX-L in the color that I wanted. I know that it was not easy for them to get the trade, but they made it happen. They were great at following up and keeping me in the loop! They also kept the paperwork very short and simple. I was in and out of the Honda dealership within an hour and a half and had my new car. I will definitely be going back to this dealership in the future! More

The sales staff was very courteous, friendly, and responsive. Larry Davis's sales manner was relaxed and informative, never pushy. He gave general information, waited for my questions, and then cover responsive. Larry Davis's sales manner was relaxed and informative, never pushy. He gave general information, waited for my questions, and then covered areas he thought important. I imagine many buyers like myself (not knowledgeable about cars) enter car dealerships with trepidation, but Larry made me feel relaxed. I felt I could trust him. John Becker (sales manager) was very approachable about pricing, which encouraged me to return after our first meeting. More