Heritage Honda Westminster

The sales manager worked with us to make the purchase possible and really made the experience painless. I will go back to this dealership. We were very comfortable with our salesman, John Holman. He was possible and really made the experience painless. I will go back to this dealership. We were very comfortable with our salesman, John Holman. He was friendly and easy to talk to and did not pressure us. I really liked the way he and the sales manager made sure we were happy with the car we selected. The sales manager even made sure they had the color of car I prefered. More

I went to the Heritage Honda used showroom looking for a used car to replace the Subaru Outback that had recently been totalled in an accident. Frank Gourley met me outside and showed me many cars he had on used car to replace the Subaru Outback that had recently been totalled in an accident. Frank Gourley met me outside and showed me many cars he had on the used car lot. We test drove 3 cars that day. I left without buying anything because I wanted to look at some other options elsewhere first and check out how competitive Heritage's used pricing was. Frank called me two days later to follow up - I asked him to call me the next day, as I was at another dealership looking at cars. When Frank called me back the following day, he offered to show me the new Hondas (next door) since they were having a financing sale. I told him my parameters regarding pricing. He called me back within a half hour with the new sales manager on the phone. The sales manager, Steve, returned my call with some pricing options that were within my range. The following day, I visited the new Honda showroom and was given courteous service by Frank and Steve and I walked away with a brand new car and the feeling of excellent customer service. More

I just purchased a 2010 Honda Odyssey Touring from Chuck Hanna. I was pretty set on buying a Sienna but wanted to check out the Odyssey before making a final decision. Chuck quickly walked us through the Hanna. I was pretty set on buying a Sienna but wanted to check out the Odyssey before making a final decision. Chuck quickly walked us through the features of the Odyssey - I really had not researched it much, and he was very knowledgeable about the car. In about 15 minutes I felt like I knew as much about the Odyssey as the Sienna, which I had been researching for about a month. When it came time to discuss pricing, they were very straightforward, and offered an excellent price for the vehicle. They didn't have the color I wanted, so they exchanged w/ another dealership. When we picked up the car, Chuck walked us through all of the features (and there are a TON) and assured me I could call him any time if I forget anything - even if it's a year from now. And I believe him :0 I was very excited to purchase my first vehicle in about 9 years, but I was dreading the process - I felt very comfortable at Heritage Honda and look forward to working with them again! More

I am a recent college graduate who just accepted a full-time job. I needed a reliable car to get to and from work. John and the rest of the team at heritage honda worked with me to get the best possib full-time job. I needed a reliable car to get to and from work. John and the rest of the team at heritage honda worked with me to get the best possible deal on a new car. I wouldn't have gone to any other dealership since Heritage Honda sold my mother and sister a new car. Thank you Heritage Honda. I love my new civic! More

in december 1997 i bought a new 1998 honda civic dx when this dealership was known as griffith honda - i recently traded in my civic (had over 234,000 miles on it) for a 2010 honda accord lx - i had a great this dealership was known as griffith honda - i recently traded in my civic (had over 234,000 miles on it) for a 2010 honda accord lx - i had a great and rewarding experience dealing with mark bratman - from the time i walked into the door to obtain some accord literature i felt very comfortable talking with mark and eventually dealing with mark - he was upfront with me from the beginning and wasn't the pushy type of salesman which my wife and i don't like to deal with - it took me over a week to finalize a deal (after reviewing and entertaining offers from other dealers) and i know that i made the right decision buying the car from mark - my wife didn't go with me when i first took the car out for the test drive but when i decided to buy the car from mark she went with me and test drove it and said that she would buy a car from mark anytime(for me wife to feel like this is a huge compliment and shows how good and comfortable mark made her feel) - i highly recommend buying a car from mark - it really feels good to know that we made the right decision in purchasing our new vehicle from mark and the mileone group in westminster - WELL DONE MARK!!!!!! THANKS FOR ALL THE HELP IN MAKING OUR PURCHASE SUCH A GOOD EXPERIENCE GARY AND DEBBIE SCARBEAU More

My 2007 Accord needed a new evaporator (for the ac)- there was a flaking defect. The repair was still under warranty, so an appt. was made (for a Wed) and a new part was ordered. Once my car was disma there was a flaking defect. The repair was still under warranty, so an appt. was made (for a Wed) and a new part was ordered. Once my car was dismantled for repair, the part that was received was defective, so the repair couldn't be completed in the 4 hours as promised. I was given a car to drive, and I would have to come back the next day (Thurs) when it was ready. The call came too late in the day for me to get to the dealer before service was closed. So, the next morning (Fri) I arrived for my car. When I got in it to cool it off before leaving, the ac was blowing hot air. I had to leave my car for the weekend. I left again with the "loaner" car. I expressed concern about having to return to the dealer again. Malcom, the service tech, said he would get my repaired car to me and pick up the loaner. On Mon the repair was done, and Bill brought my car to work and picked up the loaner. In addition, the next day (Tues) Malcom called to make sure all was ok with my car. Malcolm and Bill are very conscientious and courteous, and know that customer service is a priority. They have been a joy to work with. The service dept. and the dealership are most fortunate to have them on their staff. I know I am grateful for all they've done for me !!! Thank you, Nancy More

I had requested Joe after reading so many good comments about him and I wasn't disappointed. I had been shopping at another Honda dealer across town and had been told by them that Honda had approved my fin about him and I wasn't disappointed. I had been shopping at another Honda dealer across town and had been told by them that Honda had approved my financing and all I had to do was decide on a car. I couldn't find what I was looking for there but I did find it here with Joe. After picking out the car, he handed off the deal to Mike Lincoln in finance and to my surprise mike found that there was no approval in Hondas system for me. He worked really hard to get the bank to accept the deal, since it involved negative equity and only good credit from me. In the end the deal worked out exceeded my expectations! Joe is one xxxx of a salesman, he offered me free drinks and let me use his desk phone to setup insurance calls and to contact the current Lien holder. The bottom line is that these guys treat you like family and this was easily one of the best dealership experiences I ever had in 20 years of car buying. Thanks again Joe and Mike. More

We feel we received excellant assistance pricing and looking for a new Honda. The Sales Consultant Bernie went over all the features and pluses of the Honda CV of which we were interested. He pointed looking for a new Honda. The Sales Consultant Bernie went over all the features and pluses of the Honda CV of which we were interested. He pointed out all this on a model in the showcase. Especially when we were looking at the purchased auto he pointed out all the features and answered all of our questions. He couldn't have been more informative. The general mgr. Michael Rohrbaugh worked with us to determine financailly what Honda could do for us and what was most affordable for us. All aspects of this purchase was performed by a very organized business eliminating any stress from the buyer. Lastly Tom Henigman the Serv Cons. was responsible for all the final signing and closing of the deal. This buying experience couldn't have been better. More

We had the most pleasurable experience ever dealing with Mark Bratman, Steve Rubin and Mike in Finance while purchasing our new Taffeta White Honda Pilot Ex-L with Nav! After leaving disappointed and frustr Mark Bratman, Steve Rubin and Mike in Finance while purchasing our new Taffeta White Honda Pilot Ex-L with Nav! After leaving disappointed and frustrated from another dealership, we contacted Heritage of Honda to inquire if the vehicle we were interested in seeing was in stock. From the moment we first spoke to Mark on the phone, we had an instant connection. He thoroughly answered all of our questions and invited us to come in to see the vehicles at the dealership. Upon arrival, he instantly made us, including our two children, feel welcome. He listened to what we were looking for and showed us the vehicles on the lot. Before letting us take the vehicle we were interested in for a test drive, Mark took the time to show us all of the features and answer any additioanl questions we had. When we came back, we were ready to begin the purchasing process. We were amazed at how easy and straight forward Mark and Steve made the negotiation process! We never felt like we were participants in a laborious back and forth, time-consuming, dreaded battle of the wills. They simply listened to our budgetary constraints and made it happen! Steve was very personable and wanted to help us any way he could and went the extra mile to do so!! And we truly feel like we got the vehicle we wanted for a really great price:)! Next, we met Mike in finance to finish up the paperwork to close the deal. He was very warm, knowledgable about all of the warranty options, but never pushy. He even pre-printed most of the paperwork to expedite the paperwork signing! We actually finished signing all of the paperwork in less than 45 minutes!! We were so impressed with the courteous, professional, and warm customer service these three gentlemen provided that Heritage Honda of Westminister has two customers for life!! This was our third Honda purchase and we wouldn't think of going anywhere else! Not to mention that the same day that we purchased our new Honda Pilot, we highly recommended Heritage Honda of Westminster to our friends who are currently in the market for a new vehicle. We told them they would be making a big mistake if they didn't stop in to see Mark before going anywhere else. More

Buying a car at Heritage Honda of Westminster was a great experience. Everyone was friendly and knowledgeable about the car. The car was ready as was the paperwork when it was promised. Thank you. I know experience. Everyone was friendly and knowledgeable about the car. The car was ready as was the paperwork when it was promised. Thank you. I know that I will drive my Honda for a long time. I have already recommended you my friends! More