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Heritage Honda Parkville - Service Center

Baltimore, MD

4.6
788 Reviews
Call Service Center (866) 696-5510

788 Reviews of Heritage Honda Parkville - Service Center

Sort by
September 17, 2021

I always feel well served at Heritage Honda. This time, Ed Jones navigated my service. It was quick and well done. Thank you! More

by Cindyf21237
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Jones
Report | Print
Sep 17, 2021 -

Cindyf21237 responded

Thank you, Heritage Honda, for another great experience!

September 15, 2021

Excellent and courteous service. Ed evaluated the scheduled service required and advised what he thought was necessary for me to address. Totally satisfied with the analysis and work. More

by bobbyaphillips
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Jones
Report | Print
Sep 17, 2021 -

Heritage Honda Parkville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any further questions, please give us a call. We're always happy to help! Take care!

September 14, 2021

The service technician provided excellent service and was very knowledgeable. He was professional and mannerly! More

by ydeloatch01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Wiggington
Report | Print
Sep 15, 2021 -

Heritage Honda Parkville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

September 13, 2021

Honest up front quotes for service. Not too long a wait. They also offer a shuttle service if you don’t want to hang around. More

by Jo215
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Wiggington
Report | Print
Sep 15, 2021 -

Heritage Honda Parkville responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you continue to choose us for all your automotive needs! Take care!

September 10, 2021

Great great great great great great great great great great great great great great great great great great great great great great great customer service. More

by Abrowntrp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Wiggington
Report | Print
Sep 15, 2021 -

Heritage Honda Parkville responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

September 04, 2021

Ed Jones was wonderful. He has renewed by faith in Heritage Honda Parkville. He was professional, helpful, and courteous! Thank you, Ed Jones! Marge Penhallegon More

by Mpenhallegon
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Edward Jones
Report | Print
Sep 06, 2021 -

Heritage Honda Parkville responded

Hi, thank you for your kind review; we are happy to pass along your comments to Ed here at Heritage Honda Parkville! We do hope we can be of assistance in the future. Take care!

September 04, 2021

Called Robert for replacement tires. Had screw in tire and tire store had no replacement in stock. Honda beat price & in stock. Oil change too. More

by Michael Pollack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Gibson, Robert Wiggington
Report | Print
Sep 06, 2021 -

Heritage Honda Parkville responded

Hi Michael, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

September 03, 2021

I went to one dealership and they said they couldn't take me unless I had an appointment.. I called Heritage and set me up with an appointment at 10:20 am the same day. Mind you I was at the other dealership More

by dlacey930
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Jones
Report | Print
Sep 06, 2021 -

Heritage Honda Parkville responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

September 02, 2021

Left car for recall service at 7:30. Was not done until 2:00. Was told because I didn’t wait for it they work on other cars first. I understand they didn’t make any money on my service but should have info More

by suekegel
Recommend Dealer
No
Employees Worked With
Don’t remember name
Report | Print
Sep 10, 2021 -

Heritage Honda Parkville responded

Thank you for taking the time to review Heritage Honda Parkville. We sincerely apologize for your extended wait time with our Service Department, as well as the lack of communication regarding the status of your vehicle. This is not our way of doing business at any of our Heritage stores. Our Service Director, Steve Berman, would like to speak with you to further discuss the situation, but has been unsuccessful in locating your contact information in our database. At your earliest convenience, please contact Steve directly at sberman@mileone.com or 410.663.7155 to allow us the opportunity to address your concerns and rectify any missteps. Again, thank you for your time and we hope to hear from you soon.

September 01, 2021

Mark is the most helpful person I have ever met in a car dealership or garage. Mostly they condescend because I am a woman. He tells me what is wrong, what they will do and an estimate. I have been a custom More

by Marrins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Sowder
Report | Print
Sep 03, 2021 -

Heritage Honda Parkville responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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