Heritage Honda Parkville - Service Center

Reliable I've been coming here since my purchase in 2010, and have always had efficient service. Staff is friendly, no issues with the work done. I've been coming here since my purchase in 2010, and have always had efficient service. Staff is friendly, no issues with the work done. More

Totally Satisfied Customer In 2013 I purchased a Honda Pilot from Honda Heritage. The customer service was incredible and the employees were very friendly. I have been extreme In 2013 I purchased a Honda Pilot from Honda Heritage. The customer service was incredible and the employees were very friendly. I have been extremely happy with my decision to purchase a Honda Pilot. Since then, I have returned every 5000 miles to get my oil changes and "check-ups." I have found that the prices are cheaper and the overall quality of work is wonderful. The employees really understand their customers and want to work with them to ensure satisfaction. One person I really want to thank is Barry Wawrzyniak. You made a very long week end with a smile! :) More

Repeat Customer I purchased my Honda CRV from Heritage Honda Parkville. This is my second car purchase from this dealership. I get all of my service done at this lo I purchased my Honda CRV from Heritage Honda Parkville. This is my second car purchase from this dealership. I get all of my service done at this location and am ALWAYS pleased. The service people are so nice. They get you in as quickly as possible, keep you updated as the work is being done and NEVER do things that aren't necessary. The young lady that works at the cashier window is exceptional too. I love that they give a military discount too! The gentlemen that work there also always mention that they are appreciative of my family's military service. Just those little extras that make going there a great experience! I will definitely continue getting my service at this location and anticipate purchasing my next car from them as well. More

Always great service You know you hear, if you take your car to the dealer, they will do something to your car to make you bring it back. Well at Heritage, my experience i You know you hear, if you take your car to the dealer, they will do something to your car to make you bring it back. Well at Heritage, my experience is always the best. Rob Peters was my service advisor. He is always down to earth and treats you like he knew you for years. My name is Tim Smith and I'm a Heritage guy. More

Robb Peters = Disgusting Customer Service I have been coming to this location for a year now and never had any reason to complain. However, I have had the misfortune of running into Robb Peter I have been coming to this location for a year now and never had any reason to complain. However, I have had the misfortune of running into Robb Peters twice, and both times he has been rude and unpleasant and displays the worst disposition. If he doesn’t like interacting with customers, maybe you should move him to a place where he doesn’t have to. I am not going to stop coming to Honda Heritage because of him, but I am not going to give him a third chance to act like a petulant child either. FYI i purchased my current car from the car dealer and has been coming in for service approximately every 6 weeks. My latest visit was on April 21, 2014 and around 1:00p.m. More

Car was brought in to see why heater was blowing cold air. They charged $60+ for a diagnostic only to tell us that they weren't sure of the problem. The part that they recommended "trying" first was a air. They charged $60+ for a diagnostic only to tell us that they weren't sure of the problem. The part that they recommended "trying" first was a $47 part that had nothing to do with cold and hot air, confirmed by another mechanic, and they wanted to charge us $371 for replacing it! Luckily we declined. The existing part was easily checked and works. They also left the hot/ cold cable disconnected and left the engine prop bar laying on the engine. On a previous service repair for an oil change, they drove over 2 screws and didn't even notice or didn't care, they were obvious to us even before pulling out of the parking space. They patched both tires, but offered nothing but an apology. Another previous service repair was to have Bluetooth installed on both of our Hondas. And on both of our cars, they left wires dangling under the driver side dash, and other wires pushing against very sharp edges. When we brought the cars back, they refused to fix it even though they recommended not driving it until someone else fixed it. Another service visit was just after buying an new Honda from them and our gas-cap door was not closing properly. It looked like they used a crude tool, like a screw driver, to try to fix the door, and they bent and scratched it. Unbelievable! We have purchased 5 Hondas from Heritage over the past 12 years. We have gone to them for every service visit on these Honda's. But we will never be going back to Heritage Honda for ANYTHING! There is nothing they can say or do, short of changing ownership and management, to change our minds at this point. Enough is enough, and we feel like fools for not going somewhere else for our Honda service needs sooner. More

I had high expectations that honda would apply higher service standards than typical dealerships. They are no better than the sterotypical dealership that suggests far more service than is actually requi service standards than typical dealerships. They are no better than the sterotypical dealership that suggests far more service than is actually required. After a few oil changes ,they will suggest that you have a great deal of extra services done. Practically every time i went they were suggesting hundreds of dollars of service. Last visit i found out that my original tires were worn out at just 32000 miles and i followed their recommend maintence schedule. They suggested i purchase tires for 880 dollars that i eventually bought for 675 at another place. I blame myself of trusting any dealership. Also,i repeadtly asked for explanations and they weren t responsive about that either. More

This past Thursday it was a rather cool morning, while on my way to work, my 2006 Civic overheated. I finally decided to have it towed into the Parkville dealership. I work in White Marsh, and it was close my way to work, my 2006 Civic overheated. I finally decided to have it towed into the Parkville dealership. I work in White Marsh, and it was close to my office. I have experienced great service with Honda in the past in Memphis, TN. Mark and Heritage Honda Parkville, will have my business from here on out. The service staff is great and very willing to help. They took care of my car in 3 working days. I was completely amazed. I live in Virginia and will drive to Parkville Honda when I am ready to buy my next car as well as continuing my service and Civic care needs there. Very much satisfied. More