Heritage Honda Parkville - Service Center

Wait time is ridiculous Went into shop for a simple change of oil and rotate tires. Visit lasted more then 2 hours when people who came in after me had up and left a hour bef Went into shop for a simple change of oil and rotate tires. Visit lasted more then 2 hours when people who came in after me had up and left a hour before I did More

Excellent Customer Service I had the pleasure of getting my car serviced at Honda by Mr. Garrett Powell and his customer service and knowledge was excellent and he was friendly I had the pleasure of getting my car serviced at Honda by Mr. Garrett Powell and his customer service and knowledge was excellent and he was friendly as well. More

Honda service Tony is an awesome advisor and a true asset to honda service. I love heritage honda and all her employees. They have high standards, but tony reflects Tony is an awesome advisor and a true asset to honda service. I love heritage honda and all her employees. They have high standards, but tony reflects those standards More

Excellent service Ruth is the best. I would highly recommend. I always get froiendly service and it is quick in and out. The shuttle driver Robert is great. Ruth is the best. I would highly recommend. I always get froiendly service and it is quick in and out. The shuttle driver Robert is great. More

Great help with unusual problem. Mark Sowder helped me through a very difficult situation with an unusual clutch problem which had been addressed earlier by a different dealer. He and Mark Sowder helped me through a very difficult situation with an unusual clutch problem which had been addressed earlier by a different dealer. He and those working with him found problems which had not previously been identified which had caused problematic behavior of the shifting mechanism to recur, and they were diligent in revisiting everything that had been previously done and identifying the cause of the recurrence and fixing it. He helped keep the cost below what it could have been by providing some of the labor gratis due to the fact that they were re-checking/re-doing and correcting some work that had already been done once by another dealer. Bill Marath and those working with him also helped me gratis in getting some clips put back into my front left fender liner a few days earlier after someone had backed into my wheel well and crumpled it a bit. More

Oil chanhe Mark was extremely nice and informative. He expulsiones everything’s with patience. I also did not wait long, especially since I had previously made a Mark was extremely nice and informative. He expulsiones everything’s with patience. I also did not wait long, especially since I had previously made an appointment. Great customer service! More

Very good I purchased my Crosstour here and have always brought it here service and have always had great customer service. Everyone has always friendly and kno I purchased my Crosstour here and have always brought it here service and have always had great customer service. Everyone has always friendly and knowledgeable More

Professional and efficient I described I described the problem and within a short time the problem was diagnosed. I neeeded front brakes and once diagnosed was done within an hour I described the problem and within a short time the problem was diagnosed. I neeeded front brakes and once diagnosed was done within an hour More

Service Rep lied The service Rep named Mark just lied to me sell battery even though battery was doing fine. They told me that he charged it full but does not perfom g The service Rep named Mark just lied to me sell battery even though battery was doing fine. They told me that he charged it full but does not perfom good. And i took my battery to Advance auto and i found out that battery was not even charged full. And they told me that battery is doing just fine. No need for replacement. More