Heritage Honda Parkville - Service Center

I have been trying to order two new headlights since July 2021. I have spoke with several different people including the manager Mark in regards to having them ordered. Each time I was told they will be orde 2021. I have spoke with several different people including the manager Mark in regards to having them ordered. Each time I was told they will be ordered but clearly they have not. I was even told they did not have my email address and phone number on file. Which is another lie; I have had the exact same email and phone number for over 10 years. In fact, I have received several emails AND phone calls from Heritage over the years. Including within the last month with them asking me to trade my vehicle in. I even came in for an oil change at the end of August 2021 and expressed my concerns to Erin and once again; I was told they would be ordered. So to use that as an excuse as to why after three months I have not received my order shows that this company does not VALUE a long time customer. More

Staff is always professional, courteous and knowledgeable. The dealership is clean and maintained. I enjoy having my car serviced there. knowledgeable. The dealership is clean and maintained. I enjoy having my car serviced there. More

Bill Maurath handled my service request on 10/12/21. He was able to get me in for service same day after work - took 30 min to complete. Very professional & efficient. was able to get me in for service same day after work - took 30 min to complete. Very professional & efficient. More

The advisor was very friendly and extremely detail oriented. It did not take a long time for the work to be completed. I recommend taking your vehicle there for quality service!!! oriented. It did not take a long time for the work to be completed. I recommend taking your vehicle there for quality service!!! More

Everyone that I come in contact with when I go there, they are all professional they are all professional More

We were very pleased with Ed Jones and his assistance. The work done on the car was exemplary! Thank you! The work done on the car was exemplary! Thank you! More

Always a good experience! Bill is a pleasure to work with and I will work with him in the future. and I will work with him in the future. More

Great and efficient customer service. Alway courteous and knowledgeable personnel. A pleasant place to have service in your vehicle. knowledgeable personnel. A pleasant place to have service in your vehicle. More

Mr. Wiggington was very courteous and helpful, explaining what was being done. The work was done and I was on my way in a reasonable time. what was being done. The work was done and I was on my way in a reasonable time. More

Friendly service when I arrived. The service manager was thorough and I am happy with the service on my car. thorough and I am happy with the service on my car. More