Heritage Honda Parkville - Service Center

The required service was excellent. COVID-19 precautions need improvement. Everyone had masks on, but there was little social distancing. Should also have had plexiglass between the service advisor and cust need improvement. Everyone had masks on, but there was little social distancing. Should also have had plexiglass between the service advisor and customer among other things. More

He was able to save me a lot of money on one service that allowed me to receive several services for the same amount. He also found me a coupon that also saved me more money. Normally I dislike coming to Hon allowed me to receive several services for the same amount. He also found me a coupon that also saved me more money. Normally I dislike coming to Honda because it seems like they want you to spend thousands of dollars. Yesterday Mr Bill saved me over a thousand dollars. More days like this would make me come to Honda for service. ❤️ More

Quick service very pleasant people to work with. Thank you to my service advisor Mark. The staff call were very nice I’m the best part I was done with the service quickly you to my service advisor Mark. The staff call were very nice I’m the best part I was done with the service quickly More

Rob was an excellent help. He was very detailed in his explanation regarding my vehicle and even gave me additional information that was very helpful. explanation regarding my vehicle and even gave me additional information that was very helpful. More

They will take your money and run I visited this dealership right as the Covid-19 pandemic started to blow up, March 19th. for specific sounds emanating from my car and odd movements I visited this dealership right as the Covid-19 pandemic started to blow up, March 19th. for specific sounds emanating from my car and odd movements in the steering when I go over bumps. They did an estimate and drew me out a repair plan that was close to a grand. I asked, very clearly "Are you sure this is what the problem is because I don't want and cannot afford the guessing game." I was assured that because the man that did the estimate was a state inspector that yes that was the problem. So I had the repair done and paid. I leave the dealership and absolutely nothing was changed. They even uncharged me for things that were obviously not the problem but I was told were. Like changing the differential fluid. For a front end problem.. But they told me that yeah.. that could cause that... I called and they told me to come back Saturday the 21st. Again... I take my CRV in,, again they assure me that they can fix it after another estimate... Yes this time I am told they are sure sure.. They even said they would waive the labor fee.. but still charged me for parts. Keep in mind I already paid for parts and labor for work that was wrong. But I still paid for the parts. I picked my car up.. the sound was gone but the steering problem is still there. I called. Left a message. No call back. I wait a few days... thinking the Covid stuff could be messing with lives of course. No call back. I called four more times. Nothing. Monday was my last call to them. So they got the estimate wrong. Twice. Charged me over a grand for them and then decided to ghost me. Now I have a car that is likely dangerous to drive but its my only car. The problem is getting worse. And since they guessed their way through my bank account I cant afford to take it to another place to get it fixed. My next stop is reporting this to the BBB. I would have thought a dealership would be better behaved. If I wanted a shakedown from a scummy mechanic I wouldn't have gone to the dealership. More

The service center was clean, practicing social distancing. Excellent service from my Honda service department representative Mark. Very professional!!! Quick, excellent, addressed all my car servi distancing. Excellent service from my Honda service department representative Mark. Very professional!!! Quick, excellent, addressed all my car service needs. Just Awesome! More

Ed in the service department was timely and communicated effectively when the work had been completed on our Honda Pilot. Thank you for working duting the quarantine. effectively when the work had been completed on our Honda Pilot. Thank you for working duting the quarantine. More

They fit my car in for service within an hour and very professional. They did a great job of explaining everything. Thank you for everything! professional. They did a great job of explaining everything. Thank you for everything! More

Great experience. The rep was patient and helped me through the process. I had to replace my key fob as mine was lost. The price he gave was $34 more than what I was quoted over the phone so he gave me through the process. I had to replace my key fob as mine was lost. The price he gave was $34 more than what I was quoted over the phone so he gave me that price plus he gave me an additional 15% off as I had a coupon. I was very happy about that! He also answered some questions I had regarding oil changes and how to adjust mileage. More

Clean, well-run, communicative. A part ordered for my car came in apparently damaged. Rather than installing a less than perfect part, Mark let me know and ordered another. Took a little longer, but th car came in apparently damaged. Rather than installing a less than perfect part, Mark let me know and ordered another. Took a little longer, but that's fine by me. I appreciate the integrity. More