Heritage Honda Parkville - Service Center

On Saturday, I went in for a routine service on my Civic. I was helped by Robert who provided me with excellent service, informing me of what my car needed and what was affordable. My experience at Parkville I was helped by Robert who provided me with excellent service, informing me of what my car needed and what was affordable. My experience at Parkville has always been exceptional. Thank you to all of the wonderful people of Parkville Honda. More

Great experience overall. Rob was great.I do not like Great experience overall. Rob was great. I do not like that employees are asked to tell the customer to provide all 5s at the end of the visit and Great experience overall. Rob was great. I do not like that employees are asked to tell the customer to provide all 5s at the end of the visit and write these instructions on their receipt. In general, I am less likely to complete a survey and think positively of an interaction if I feel it is being pushed. Requesting that a customer complete the survey and state "I hope you will provide a favorable review" or something similar is fine but the current approach feels very forced and uncomfortable. My statement is a general one and not specific to my interaction with my service provider, who was great - this appears to be a company or dealership approach overall. More

Heritage Honda Parkville hands down has the best service department in this region. Mark Sowder has been taking care of me and my vehicles for many years. I can count on Mark to resolve any problems as well department in this region. Mark Sowder has been taking care of me and my vehicles for many years. I can count on Mark to resolve any problems as well as care for my routine maintenance needs on both of my families Honda vehicles. There is no other Honda dealer or service shop I would even dream of touching our Honda's besides Heritage Parkville! More

Purchased my 2016 Honda Civic from Heritage Honda Parkville. Very pleased with my purchase. If services are required the service department is timey and efficient. My service advisor Robert Wiggint Parkville. Very pleased with my purchase. If services are required the service department is timey and efficient. My service advisor Robert Wigginton is very knowledgeable and an excellent Service. More

My service advisor was great. This is the send time I took my car for service and my rims are scratched up. Also I had after market valve stem caps. The removed the and put in other ones. When I asked fo took my car for service and my rims are scratched up. Also I had after market valve stem caps. The removed the and put in other ones. When I asked for mine back they said they threw it away. Also grease was all over in my car. More

Love the service I get at this service center. All the workers are excellent. I've been coming here for years since I bought my Honda 2007 in 2006! workers are excellent. I've been coming here for years since I bought my Honda 2007 in 2006! More

Great Service!! Very happy with the price of an oil change and a tire rotation. Rob did an excellent job taking care of me. Had to wait like 15 minutes when i arrived but that's not a big deal, they we change and a tire rotation. Rob did an excellent job taking care of me. Had to wait like 15 minutes when i arrived but that's not a big deal, they were kind of busy. Great job to the mechanics and the service advisor at Heritage Honda. More

Service was excellent, great, honest and knowledgeable Service Advisor Mark Sowder. He is knowledgeable in the vehicles that he services, Mark works well with customers and employees. Mark gives 100 %. Service Advisor Mark Sowder. He is knowledgeable in the vehicles that he services, Mark works well with customers and employees. Mark gives 100 %. More

Ed was helpful and very nice guy who took the time to explain to me how the parts work that he replaced in my car. This dealership really backs their cars and I'm thankful I made my purchase here. Bringi explain to me how the parts work that he replaced in my car. This dealership really backs their cars and I'm thankful I made my purchase here. Bringing the car back for maintenance is good because they know the car. They offered us a ride a home so we didn't have to sit hours waiting for our car. More