Heritage Honda Parkville - Service Center

Lauren was my service advisor. Awesome service. Thanks Lauren !!!!!! I will definitely be back !!!! For sure. Awesome service. Thanks Lauren !!!!!! I will definitely be back !!!! For sure. More

Heritage puts the customer first and excels at providing what seems a lost art these days...customer service. I have been coming here for years and have had only positive experiences. Quality work, respect, what seems a lost art these days...customer service. I have been coming here for years and have had only positive experiences. Quality work, respect, courtesy, thorough explanations, timely and expedient repairs. More

I have always had a great experience at this dealership! The reason why I continue to use Heritage for all of my service needs, is due to my experience with an EXCELLENT Service Advisor, Mr. Ed Jones!! His The reason why I continue to use Heritage for all of my service needs, is due to my experience with an EXCELLENT Service Advisor, Mr. Ed Jones!! His knowledge and genuine personal manner is so appreciated and important to me! He truly cares for his customers and their needs! More

I have been dealing with this dealership for years and Edward Jones demonstrates great customer service .He is responsive and always willing to assist in finding solutions to problems incurred Edward Jones demonstrates great customer service .He is responsive and always willing to assist in finding solutions to problems incurred More

I own a 2018 Honda Fit with a service appointment for the Fuel Pump recall that was written by Lauren Leonard. I was 100 % + satisfied with the customer service provided by Lauren. Lauren not only sch the Fuel Pump recall that was written by Lauren Leonard. I was 100 % + satisfied with the customer service provided by Lauren. Lauren not only scheduled the appointment, but also took the time to make sure the part was ordered and would be in stock when the work was to be done. Lauren explained the need for a recommended a brake fluid flush which was also done at this time. Lauren was very customer service oriented and knowledgeable.of the service work being performed and could explain it so a non mechanic would understand. A job well done by Lauren! Thank you Steve Gibson More

Francis Green was a phenomenal service advisor. His expertise and customer service is unmatched. He was extremely helpful and kept me informed throughout my service provided. I highly recommend Hon His expertise and customer service is unmatched. He was extremely helpful and kept me informed throughout my service provided. I highly recommend Honda Parkville and will continue to have my maintenance needs addressed here. More

Hello, I had a defective window on my new honda pilot. I worked with 4 members of the service department to finally get it fixed. Steve Berman, Christian Loundermilk, Ed Jones, and Dora Norman helped me I worked with 4 members of the service department to finally get it fixed. Steve Berman, Christian Loundermilk, Ed Jones, and Dora Norman helped me in the process. The replacement window was ordered and put in, but they also noticed a defect in the new window and sent it back and reinstalled the old window. The window was eventually replaced, but the rubber gasket was cut and needed to be fixed. Dora Norman came in like a champ and gave us a loaner so the window could be fixed once and for all. More

I had a factory recall on my 2009 CRV and Steve was great, he got me in and out. great, he got me in and out. More

Again, I want to thank Steve for taking a moment out of his busy day to stop and assist me. I was having some issues with my keyless remotes and my vehicle would not detect them in nor outside of my car. I his busy day to stop and assist me. I was having some issues with my keyless remotes and my vehicle would not detect them in nor outside of my car. I don’t know why my main remote started to go crazy but for whatever reason it either corrupted internally or needed to be reprogrammed (combined services nearly $300). My additional remotes appeared to be unresponsive in spite of swapping them out with new batteries. Steve stepped in and he and his team put their hands on the issue and voilà It was quickly resolved. These guys saved me some time and some money today and for that I fully appreciate them. More

Heritage Honda has an great sales consultant Kyshawn cherie he was amazing with making the Customer feel welcome and confident with purchase cherie he was amazing with making the Customer feel welcome and confident with purchase More