Heritage Honda Parkville

I HAD NEVER BROUGHT NOR HAD A NEW CAR BEFORE ALL OF MY PREVIOUS CARS WHERE ALWAYS USED. I WANTED TO GET ME A NEW CAR THIS YEAR AND I KNEW THAT MY CREDIT WASN'T THE GREATEST BUT DAN O'NEIL MADE ME FEEL RIG PREVIOUS CARS WHERE ALWAYS USED. I WANTED TO GET ME A NEW CAR THIS YEAR AND I KNEW THAT MY CREDIT WASN'T THE GREATEST BUT DAN O'NEIL MADE ME FEEL RIGHT AT EASE WITH HIM EVEN OVER THE E-MAIL AND THEN I WAS INTRODUCED TO GARY BURLAGE ONCE I VISITED THE DEALERSHIP THEY WERE VERY FRIENDLY AND MADE ME FEEL VERY AT EASE BECAUSE I WAS A LITTLE NERVOUS AT FIRST BUT THEY WORKED WITH ME AN NOW I AM DRIVING MY FIRST NEW CAR SO WHEN I GO LOOKING FOR MY NEXT CAR I WILL BE GOING BACK TO HERITAGE HONDA THANK YOU FOR LOOKING OUT FOR ME. More

Thank you so much Heritage Honda of Parkville especially to my Sales person - Mok. He did a great job in getting me the exact car that I wanted - a brand new 2009 silver Honda Pilot1 I love it and the dea to my Sales person - Mok. He did a great job in getting me the exact car that I wanted - a brand new 2009 silver Honda Pilot1 I love it and the dealership was so great to work with - every employee there I honestly felt like there were concerned about me and about my satisfaction. Couldn't ask for a better buying experience. Highly recommend them to anyone looking to buy a Honda. More

This was the 3rd dealership I had gone to inorder to get out of a lease on a Jetta. This was the only dealership that was able to help me not, only out of my lease but to provide me with a new that I wanted out of a lease on a Jetta. This was the only dealership that was able to help me not, only out of my lease but to provide me with a new that I wanted. The salesman, Mok Bsaiso was extremely professional and went out of his way to get me the deal and car I wanted. His manager, was also extremely helpful. These guys actually paid my last four payments on my lease as well as on overage charge for extensive miles. I went home with a smile on my face and a new honda coupe. I would recommend these guys and their dealership to anyone who wants an honest, professional dealership. I will buy or lease here again. THANKS!!!! More

Mok and Jim were wonderful - this was my first NEW car purchase and my first vehicle purchase in Maryland. They dealt with me in a professional manner (unlike others I ran into while doing my car-buying r purchase and my first vehicle purchase in Maryland. They dealt with me in a professional manner (unlike others I ran into while doing my car-buying research out there) and put the numbers on the table that I was hoping to see. I drove home in my new car and I have already spread the word to my friends, family and co-workers. Thanks guys!!! More

By far the best Honda dealer experience in the Baltimore-DC area. Very professional and thorough knowledge of their product. Great prices (saved several thousand over what competitors in VA were Baltimore-DC area. Very professional and thorough knowledge of their product. Great prices (saved several thousand over what competitors in VA were quoting) and a good selection of vehicles on the lot to choose from. Very responsive via email and phone. Make sure you do some good research on what you ought to pay, propose a rational price, and I think you'll be pleasantly surprised - I was, after initially being somewhat skeptical. We bought an '09 Honda Pilot from these guys - let me put it this way, it was worth driving nearly 80 miles (and pass dozens of other dealers along the way) to buy from these guys. Ask for Chuck Tracy. More

Gary Burlage made the entire experience easy and customer-centric. He didn't pressure us and really seemed to care about making the entire transaction friendly and amicable. As for the gentleman customer-centric. He didn't pressure us and really seemed to care about making the entire transaction friendly and amicable. As for the gentleman in the extended warranty department, he could have been a bit more customer-friendly. More

This was the first new vehicle that I have purchased and my first "foriegn" vehicle purchase as well. I have always leased GM or Ford and had no major issue, however neither of them was a contender in the m my first "foriegn" vehicle purchase as well. I have always leased GM or Ford and had no major issue, however neither of them was a contender in the minivan market. My search for a minivan led me to Honda, my conversation with Gary Burlage led me to Heritage. Gary was professional, knowledgeable and courteous and made the entire purchase process easy and efficient. Gary sold the vehicle.My first experience with the service department exceeded my expectations. I had stopped in one morning, unscheduled, around 800 am to see if I could get a quick oil change. I was in the area for a 900 am appointment abount a mile away from the dealership. The service department said they could squeeze me in at 9 am, this conflicted with my appointment. The service department made this offer, leave your vehicle, we will drive you to you appointment, call when your done and we will pick you up. My appointment ended at 1000, I was picked up returned to the dealership where my vehicle was completed and waiting for me. OUTSTANDING. The second service experience involved a cosmetic flaw/repair in the leather seating. Tony Mantegan, Service Manger, inspected the concern and resolved issue ..no problem. Tony sold the next vehicle I will buy, it will be from Heritage. More

We came into the dealership looking for a used Honda Accord. After running multiple numbers for us we found that we were unable to afford what we thought we could. So we started looking into other optio Accord. After running multiple numbers for us we found that we were unable to afford what we thought we could. So we started looking into other options. In the end we found something that we could afford and were happy about! While we were sitting in the dealership (for 4 hours) other salesman came up to talk to us and help us with our decision. They were all freindly and not pushy at all. Jim was very helpful and extremely understanding with our financial situation. Overall it was a very pleasant experience. More

We originally went to Heritage VW to purchase a used car, but since they couldn't sell a certified Honda, we were taken next door to purchase the car.Both dealers were excellent.Our salesman Jimmy was a plea but since they couldn't sell a certified Honda, we were taken next door to purchase the car.Both dealers were excellent.Our salesman Jimmy was a pleasure to deal with and we never felt pressured.He did everything he could to make sure we were happy with the purchase.When we went to the finance dept, Seth explained everything to us and helped us choose options that were right for us.We realized that the car only had one key, so Will in the parts dept ordered a new one and it was there within 2 days.We haven't had any dealings with the service dept yet, but from what I've heard they are a pleasure to work with as well.We are very pleased with our purchase and are very happy that we made the purcahse at Heritage Honda. More

I went into this dealership with an internet option and found that even though the person that I had been interacting with was not there, the person that took over was very friendly and comforting. She re found that even though the person that I had been interacting with was not there, the person that took over was very friendly and comforting. She reassured me that there would be no hard feelings and that they work together. She even introduced me to the person once he came in. I never felt put in the middle. This dealership was open to questions and honored a lesser deal with another dealer. I left feeling very at ease with my purchase. More