Heritage Honda Parkville

This was the best car purchase I have ever experienced and it was for a used car! All of my cars have always been new buys but since I have a teenager I won't need a van for much longer and decided to buy and it was for a used car! All of my cars have always been new buys but since I have a teenager I won't need a van for much longer and decided to buy a used one to tie me over for the next two years as my old van was, well, really old (10 years). From the time my husband and I found our van on Vehix to the time we signed the deal (two weeks later) we were never pressured by our sales person Chuck Tracy. He kept the van to the side for us until we made the purchase and we are very grateful. Additionally the van was exactly in the condition advertised and we got the price promised online. Perfect from start to finish! Thanks Chuck!!! More

Our sales experience today was exceptional from initial contact to delivery of our CRV. Hal Neat provided a quote soon after we made the request. The quote was clear, spelled out all details, and provide contact to delivery of our CRV. Hal Neat provided a quote soon after we made the request. The quote was clear, spelled out all details, and provided ample time for response. The quote was reasonable considering the low inventory left after the CARS program. The quote was also consistent with the average sales price in the area and over $700 lower than the quote from another dealer. We called before coming in and were further impressed ... Dan Alban said the car would be washed, waxed, and ready for the test drive. Dan worked with us at the dealership - test drive, paperwork, navigation set-up, orientation, and plates. The price we paid matched our quote ... no surprises, no high pressure sales. The entire process was so efficient, smooth, and painless that we still can't believe how pleasant and easy it was. Hal and Dan were thorough, professional, and friendly throughout. If you want excellent customer service and value your time, talk to Hal or Dan - you won't be disappointed. Other pluses regarding the dealership ... The location is convenient, just off 695. There's also a small but nice play room for the little ones that may be with you. It's evident that this dealership gave a lot of thought in recruiting their staff and designing their facilities for customer service! Way to go!!! More

I had a great sales experience today. Each staff person I interacted with competently and knowledgeably handled their end of the job in a friendly way. I will strongly consider buying my next car from the I interacted with competently and knowledgeably handled their end of the job in a friendly way. I will strongly consider buying my next car from these folks in the years to come and would not hesitate to recommend them based upon my experience today. More

My experience with Heritage was great. They were really busy when I arrived so we walked the lot looking for a car, every salesperson asked if we were being assisted and continued to explain how they were busy when I arrived so we walked the lot looking for a car, every salesperson asked if we were being assisted and continued to explain how they were so busy and that someone would assist us very shortly and they did. The price was less than i expected. My paperwork was done quickly and when i returned the next day Mok was waiting for us and the car was ready. Thank you Heritage! More

This has been the best experience ever. My first time ever buying a new car, and I would highly recommend this dealership to anyone. Mok Bsaiso and Jared Wesifeld were very helpful, and went the extra ever buying a new car, and I would highly recommend this dealership to anyone. Mok Bsaiso and Jared Wesifeld were very helpful, and went the extra mile to make sure I purchased the car I wanted with good rates. They answered all my questions, anticipated the ones I hadn't asked yet, and all answers were clear and concise. I can see why this dealership was very busy if everyone that works there is anything like these two people. I've never really been a customer for life kind of person, but I do value the personal touch in a sales-oriented environment, I will be going back for all my service needs. Thanks, Charlene Cheatham More

I HAD AN EXCELLENT EXPERIENCE WITH HERITAGE HONDA AT PARKVILLE. OUR SALESMAN, MOK BSAISO WAS EXTREMELY HELPFUL, INFORMATIVE, AND PROFESSIONAL WITHOUT EVER BEING PUSHY. I APPRECIATED THE CALM MANNER HE PARKVILLE. OUR SALESMAN, MOK BSAISO WAS EXTREMELY HELPFUL, INFORMATIVE, AND PROFESSIONAL WITHOUT EVER BEING PUSHY. I APPRECIATED THE CALM MANNER HE DEALT WITH US, ANSWERING OUR QUESTIONS (I ASK A LOT OF QUESTIONS), AND GIVING US AS MUCH TIME AS WE NEEDED. HE FOCUSED ONLY ON US AND DID NOT RUSH US AT ALL. HE WAS ABLE TO GET THE CRV WE WANTED FOR A VERY GOOD PRICE. HE EXPLAINED ALL THE FEATURES AND COMPONENTS OF THE CRV UPON PICK UP. THE FINANCE GUY, SETH WAS VERY HELPFUL ALSO, HELPING US TO ATTAIN A LOW INTEREST RATE AND GUIDING US THROUGH THE WHOLE FINANCIAL PROCESS. I WOULD NOT HESITATE TO PURCHASE ANOTHER VERHICLE FROM HERE OR TO RECOMMEND PARKVILLE HERITAGE HONDA TO FRIENDS AND FAMILY. More

Our sales representative, Bob Stroud, was very friendly, informative, and helpful. He was low key in his sales approach, and did not use any high pressure sales tactics, which my wife and I appreciate. He b informative, and helpful. He was low key in his sales approach, and did not use any high pressure sales tactics, which my wife and I appreciate. He briefed us on all the features of the car we bought. Before deciding on the model we purchased, Bon answerd all our questions on Honda models, options and colors, etc. and gave us good information on the differences among those choices. Bob made every attempt to show us the features and differences among our choices by showing us various cars in Heritage's inventory, so that we could visualize those differences and our choices. Our experience was positive enough that we would buy another vehicle from Bob. I appreciate the support the sales manager Jim also showed us. More

Dan and Bill made this experience very pleasant for me. They were nice, helpful, professional and very knowledgeable. I would recommend them and this dealer to anyone. I finally found that buying a car doe They were nice, helpful, professional and very knowledgeable. I would recommend them and this dealer to anyone. I finally found that buying a car doesn't have to be a dreaded experience. Thank you so much!!! More

1. Online inventory search was false. They claimed to 1. Online inventory search was false. They claimed to have a significant number of the car we wanted, but then only had 3 and not with the features 1. Online inventory search was false. They claimed to have a significant number of the car we wanted, but then only had 3 and not with the features we wanted. When we asked about the discrepancy between the online inventory and what they actually had, we were told that "many if not all Honda dealers" claimed to have all colors and trim levels of cars to "get the lead." Actually, Heritage and one other dealer out of 12 researched were the only ones to lie about what they had in stock. This process was called "inflating" but, frankly, it's lying. 2. An internet price was given and when we expressed further interest in the car, the internet salesperson passed us on to a new car salesperson. No problem, except the internet guy neglected to tell us that the price quoted was only good until 9 p.m. THAT NIGHT. So began the sales pressure. After a second phone call, we agreed to come in that night to consider the sale and discuss finance options--end of phone call. Suddenly, our phone is ringing again, telling us now that "to make it worth their while to move the car" we now have to give a $500 deposit over the phone. Without the deposit, they would not process a sale (or honor the internet price) that night. The only reason we made the deposit was with a guarantee that if we decided to not take the car, we could have our whole deposit refunded. 3. The sales and appraisal team did not respond well to questions about how they came to their numbers. After an insulting first offer for trade-in, we were given the runaround about how Kelly Blue Book values had not caught up to auction prices, they consulted other sources, etc. We pulled out our notes from the Kelly site, for our specific car in its condition, which the team had to verify. Then, we were told that Kelly Blue Book is only a "guideline." When my husband asked why the discrepancy (we are talking about easily a 1500-2000 difference between Heritage's number and Kelly Blue Book) especially when the Honda site tells consumers to reference Kelly Blue Book for trade-in values, the subject was changed and our 'team' left us to "work out the numbers." Financing was slow and, again, not responsive to questions. We were given financing options well above what Honda has been advertising. We pushed back a bit, as we have excellent credit and minimal debt. When the second round of figures were brought back to us, we were told, "Wow, you must have great credit because normally you cannot get rates like that across the board." We were also told that "we always give the high number first so that IF we have to come back we can come back with a lower number." When my husband and I asked why Honda used 5% as a base rate on the site calculator and Heritage was using 6-7%, our salesperson told us that he "had no control over that and that's how it was." 4. Attention to detail, and to us as customers, was sorely lacking. The salesperson did not know where to find features of the car, the car was given to us with low tire pressure ("if I had known, I might have had them check that out for you"), and there was no effort to make an over four hour process a little easier. Our salesperson juggled multiple customers--which would not have been a problem, but he lacked skill to do this well. At one point, we sat at the desk for over 45 minutes before someone came to speak to us or update us on what was going on. More

I live in DC but found Heritage (north side of Baltimore) through an excellent price quote over the internet. After a long unhappy experience with another Honda dealer closer to home (ourisman), I got out t through an excellent price quote over the internet. After a long unhappy experience with another Honda dealer closer to home (ourisman), I got out to Heritage late in the day last Saturday. There were just no negative surprises: they had the car we discussed; quickly had it ready to test drive; not even a hint of bargaining or add-ons to price -- their internet bid was good and that was it; very efficient moving the paperwork knowing I needed to get back to DC; and overall were friendly and straight about the whole transaction. I dealt mostly with Dan Alban and Dan O'Neil, but a couple others (including Mike in finance) were also friendly and efficient. I'll make the drive again when my spouse needs a new Honda. More