Heritage Honda Parkville

On Sat 12/05/09 my son, 23 mo old grddau, and I traveled to Heritage Honda in the snow! It was a nasty day. My son had his heart set on a CR-V. We were greeted by Bill Gretes- his kind and easygong persona to Heritage Honda in the snow! It was a nasty day. My son had his heart set on a CR-V. We were greeted by Bill Gretes- his kind and easygong personality won us over immediately. Even though my grddau was determined to be rowdy- Bill's customer service didn't fade. His patience proved to be award winning as well as the finance person that day (Jarrett). Both of them found the best deal for us. They gave us a wealth of information. We were impressed with the fact that they were willing to find the vehicle color interior/exterior that we desired and didn't try to force a vehicle already on the lot. We couldn't believe that in 3 days they found the vehicle and on Wed 12/9/09 with the help of Bill and Mike(fin) we had the best car buying experience anyone could ask for. I will and have recommended Heritage Honda to several people that have commented on our new purchase. Thanks again, Freda More

My experience with Heritage Honda was positive throughout the complete process, from an initial visit to test drive, to email contact with Bill Gretes, to my final visit to purchase my first car. It was a s the complete process, from an initial visit to test drive, to email contact with Bill Gretes, to my final visit to purchase my first car. It was a snowy day and I was there for hours, all the time being met with professional, courteous and non-pushy service by Bill Gretes, Bill Winkler and Seth Bond. It was, dare I say, a pleasant car purchasing experience, and I would surely recommend Heritage Honda to anyone. I look forward to a long relationship with Heritage with this first car and future cars as well. More

The on-line inventory made quick work to request qoute on specific vehicle I wanted with great price follow up with very straight forward staff. I flew in from out of town, staff picked me up at airport, pa specific vehicle I wanted with great price follow up with very straight forward staff. I flew in from out of town, staff picked me up at airport, paper work had been completed prior to my arrival and was awaiting my signature, I got my vehicle, and drove 10 hours home. Great job. More

18 years ago, I bought my first Honda Accord from Heritage Honda - the dealership was originally located in Towson, then moved to Harford Rd. The people at Heritage Honda were extremely knowledgable Heritage Honda - the dealership was originally located in Towson, then moved to Harford Rd. The people at Heritage Honda were extremely knowledgable and helpful - and they offered me a great price on my trade-in as well as the most competitive price on my new Accord. I loved the car, and I found the folks in the service department to be friendly, smart and always on time. They also surprised me by saving me money every time I went in for service. In these last 18 years, I have bought several more Accords, plus a Civic for my college bound daughter, and a CRV for my wife. I've recommended Heritage Honda to my brothers and a good friend - who also wound up buying from Heritage Honda and loving the experience! The past few years, I've been driving a Pilot which I also love and as important, I continue to love the knowledge that when I buy my car or get my car serviced at Heritage Honda, I'm getting the best value of any purchase I've ever made. Honda is a great product. Dependable, good value, all that. But these days, there are lots of good cars out there. What's really unusual is the excellent service that you find at Heritage Honda. More

We recently purchased a Certified Honda Odyssey minivan from Heritage Honda in Parkville and, overall, it was a very positive experience. We dealt with Jamie Caslin as our salesperson and he was extremely from Heritage Honda in Parkville and, overall, it was a very positive experience. We dealt with Jamie Caslin as our salesperson and he was extremely friendly and helpful. We were looking for a very specific veihicle with regard to features, mileage, age, etc. and Jamie went above and beyond to make sure that we found exactly what we wanted. He was quick to call us when something came in and responded to promptly to our calls. We were hoping to come down a bit from the asking price, but it did not appear that Jamie had much room to work with in the price department. I think that just might be the nature of these types of sales, particularly with late-model Honda Odysseys that can be a bit hard to find. In the end, I believe that we received a very fair deal and I would not hesitate to purchase another vehicle from Heritage and Jamie in the future. More

I have just purchased my second vehicle from Bill Gretes of Heritage Honda. As during my first experience eight years ago, this was a very pleasant experience. Mr. Gretes is a very seasoned car sales prof of Heritage Honda. As during my first experience eight years ago, this was a very pleasant experience. Mr. Gretes is a very seasoned car sales professional with a very curteous manner and a great deal of knowledge and experience. He is a person of honor and integrity who is an advocate for his loyal customers. When I produced a price quote below the sales price his dealership offered me, he readily worked with his sales manager to meet that price. More

We looked at three Accords and drove one of them. The sales rep's attitude has been just fine since the beginning. His attitude became worse when we started to negotiate the price. The sales rep and the sales rep's attitude has been just fine since the beginning. His attitude became worse when we started to negotiate the price. The sales rep and the manager were not honest and were not friendly. I said the car had an accident because the left fender was repainted. The sales rep said accidents don't reduce a car's value. The manager said buy a Civic if this car is over your budget. More

I have been a loyal customer of heritage Honda since November of 2001, when I bought my first Honda, a 2002 CRV. There was no question in my mind that I would go back to them when my car was totaled in November of 2001, when I bought my first Honda, a 2002 CRV. There was no question in my mind that I would go back to them when my car was totaled in an accident on 9/7/09. I got an 09 Civic and once again, my sales experience was stellar. Keith was wonderful to work with - Dan O'Neil answered my request for a quote very quickly. My favorite service tech is Rob Peters, what a great guy. Do not hesitate to buy your next new/used Honda from heritage, you will not be sorry! More

Quality of service was outstanding. They were of course very friendly but they were concerned with my needs. The salesman owner an Element so he has been extremely helpful with any questions or soncerns I very friendly but they were concerned with my needs. The salesman owner an Element so he has been extremely helpful with any questions or soncerns I had about the car. The price was much better then anyother dealer. Basicly, yes they wanted to sell me a car but they wanted to sell me the right one for my need at a price I could afford. They were not pushy with options or extras, but explained everything I was looking at or for. My experience was wonderful and would and am recommending them to people who are looking for a car! More

Rob was great! Very low pressure but yet very informative, he walked us through the entire process so their were no surprises. I cant recommend Rob and Heritage enough, they really seem to go out informative, he walked us through the entire process so their were no surprises. I cant recommend Rob and Heritage enough, they really seem to go out of their way to make you feel comfortable and confident about the purchase. I recommend everyone to go to Heritage and see Rob! More