Heritage Honda Parkville

We walked into Heritage Honda with the intent of turning in our leased Odyssey, and walked out with another Odyssey! It was because the staff at Heritage, led by our salesman Gary Burlage, was a remarkable in our leased Odyssey, and walked out with another Odyssey! It was because the staff at Heritage, led by our salesman Gary Burlage, was a remarkable team, working together to ensure that our experience was postive and profitable. I not only got a great deal on a 2010 Odyssey Touring model, but I learned about the best golf courses in the area, as well as the best restaurants with the most sophisticated wine lists. This is because we have just moved into the Baltimore area, I run a wine company, and the Heritage team took the time to learn about what interests my wife and I. Now,does this sound like a traditional car dealership or the traditional process of buying a car? We've found a great team at Heritage, and we're sticking with them. More

Customer service was good, until I signed the contract. After the contract was signed and sealed, then their true personalities were revealed. I would never recommend this dealership for the following re After the contract was signed and sealed, then their true personalities were revealed. I would never recommend this dealership for the following reasons: After the sales contract was signed, I received a phone call stating they had lost some of important documents, and I needed to fax over another copy. A person misplacing important documents is NOT a good thing. The ultimate problem I had with this dealership was this: My girlfried and I were purchasing the vehicle as co-owners. I traded in a Honda Civic which was soley in my name, so I was told I could not transfer my old tags. I have to get new tags. No big deal. So, I left the dealership thinking everything was great. Three weeks passed, and I had not heard anything about my new tags. So, I called the dealership, and they informed me the paper work wasn't filed correctly, and my new tags were never ordered through the MVA. The salesman, Gary Burlage, did not ensure the paper work had the correct information, so I am having to pay $118 out of my pocket plus time was ticking away on my temp. tags from the dealership. I called the dealership and requested to speak with a manager, so they put Jim Roland on the phone. I expressed to him this was their mistake, and they should eat all or part of the cost. He was not apologetic, and he was extremely rude. I have never had any salesman speak to me in such a manner. It was clear to me he did not care about the problem at hand, because the contract was signed and they had their money. I guess if you have perfect credit you are treated with dignity and respect. If you want a pleasant car buying experience, do not buy from Heritage Honda Parkville. More

I started with Larry Gable and he assited me with excelelnce. Hoever, I could not make up my mind and I returned. Larry was ot there but Don Mays assited me. He showed the additional models,used taht excelelnce. Hoever, I could not make up my mind and I returned. Larry was ot there but Don Mays assited me. He showed the additional models,used taht I was interested in and really to what I was saying. When I decided on a car he advised taht he and Larry would share the commision. They both were patient with me, again I changed my mind and Don Mays suggested taht I look at a new Cr-V two wheel / front wheel drive. If money was not an option I would have bought teh EX model, but the LX is what I needed and in my price range. Had it not been for Don, I would not have bought a car from the dealer when I did. I would have waited. I am very pleased with my experience and with both men taht helped me. Donald Bennett More

I had a great experience purchasing my 2008 Mazda3 hatchback today! Don and Seth were very helpful and pleasant to work with. I will def recommend to friends and family and will be back for my next p hatchback today! Don and Seth were very helpful and pleasant to work with. I will def recommend to friends and family and will be back for my next purchase in a few years! Thanks for walking me through everything. More

Just bought a 2010 Honda Accord EX from Heritage Honda which I absolutely love!!! Chuck Tracy was great to work with and extremely diligent with helping me select the perfect vehicle that suits my lifest which I absolutely love!!! Chuck Tracy was great to work with and extremely diligent with helping me select the perfect vehicle that suits my lifestyle. Seth Bond was extremely knowledgeable in helping me choose the options and find the financing that works well for me and stays within my budget! I have purchased a car before at this dealership and am glad I chose to come back again for my new car. I would definitely recommend buying a car from here for anyone who wishes to get an honest and hassle free experience from a very professional staff! More

Kenneth Davis was an awesome sales person who was up front and very helpful. I got such a great deal that I purchased the car even though it means driving it all the way back to Atlanta where I am curre front and very helpful. I got such a great deal that I purchased the car even though it means driving it all the way back to Atlanta where I am currently living. The deal was done pretty quickly and definitely easily. I love my new (used) car! More

One of the best and easiest car purchases I have ever made.It started with the Target gift cards offered as an incentive to come in.Since I was just starting to look to purchase a car I figured I would s made.It started with the Target gift cards offered as an incentive to come in.Since I was just starting to look to purchase a car I figured I would start at Heritage.....well I came home not with a gift card (which is to be mailed in 2 weeks)but a 2011 Honda Accord ExL-V6 Coupe! Thanks to the professionalism,helpfulness and non aggressive style of Bob Stroud in sales/Jim Roland,sales manager in working within my budget and Hal Neat, internet sales manager and the initial contact person I had with Heritage. All 3 contributed greatly in my decision to buy at Heritage and to buy that day! More

Recently I purchased a Honda Civic. My salesman was Ken Davis. I was unsure what type vehicle I wanted as I have driven a variety over the years. Ken was very patient while I test drove 3 different type Davis. I was unsure what type vehicle I wanted as I have driven a variety over the years. Ken was very patient while I test drove 3 different type vehicles and he answered all my questions. After selecting one vehicle I then changed my mind on the color and some of the features. Despite all this, Ken was consistently respectful, pleasant and efficient. All the discussions over the price, discounts, and trade-in value were very professional and satisfactory. I have already recommended him to a friend who is looking for a car. More

I recently bought a 2003 Honda Civic from your dealership. Mr. Gretes was my salesman, he was professional,friendly and made the experience much better than I expected. My car was recently total dealership. Mr. Gretes was my salesman, he was professional,friendly and made the experience much better than I expected. My car was recently totaled by a young woman texting and at the time, buying another car was something I really didn't want to do. Mr. Gretes could not have handled the process better. He is an asset to your company. You may email me should you want any more info. Karen Ruppert kmruppert@msn.com More

We visited Don Mays at Heritage Honda in Parkville at the end of July. After researching the car for a while, we knew what we wanted, and we had several comparison prices to show to the dealer. We were pre end of July. After researching the car for a while, we knew what we wanted, and we had several comparison prices to show to the dealer. We were prepared for an unpleasant experience, but our experience with Don Mays was surprisingly comfortable. Don was calm, reasonable, and responsive to our requests. Having been to many dealerships and dealt with many salespeople, I would recommend Don to anyone who wants to deal with a friendly and reasonable person. We will definitely look Don up when we need another car. More