Heritage Honda Parkville

Found the vehicle we wanted. Secured it for us. Gave us a fair price on the trade-in. Made the paper work easy and fast. Good instructions on how to use the car. Promised to be helpful in the future if a fair price on the trade-in. Made the paper work easy and fast. Good instructions on how to use the car. Promised to be helpful in the future if needed. More

I had high expectations that honda would apply higher service standards than typical dealerships. They are no better than the sterotypical dealership that suggests far more service than is actually requi service standards than typical dealerships. They are no better than the sterotypical dealership that suggests far more service than is actually required. After a few oil changes ,they will suggest that you have a great deal of extra services done. Practically every time i went they were suggesting hundreds of dollars of service. Last visit i found out that my original tires were worn out at just 32000 miles and i followed their recommend maintence schedule. They suggested i purchase tires for 880 dollars that i eventually bought for 675 at another place. I blame myself of trusting any dealership. Also,i repeadtly asked for explanations and they weren t responsive about that either. More

I dread buying a car because of high pressure sales but I was pleasantly surprised this time. I dealt with Mok and it was an absolutely great experience. No high pressure sales, pleasant, well-informed, tru was pleasantly surprised this time. I dealt with Mok and it was an absolutely great experience. No high pressure sales, pleasant, well-informed, truly made the buying process as good as it can get. Everyone I dealt with has been extremely pleasant to work with! Thank you so much......Linda More

Gary was everything we could have hoped for and more in a car salesman. We needed to make our first auto purchase as a couple (the arrival of twins meant that are old car was too small and our budget was ver car salesman. We needed to make our first auto purchase as a couple (the arrival of twins meant that are old car was too small and our budget was very tight) and knew we needed a mini-van or something comparable, but were nervous about making such an important purchase. A colleague recommended Gary as being a good and fair guy, and that’s what he was. He was very real and sincere, no pretense and no act. He was patient with us – there was no pressure on us. He helped us arrive at an understanding of what type of vehicle matched our needs. He then helped us understand the differences between Honda’s Odyssey and its competitors. We then looked at the difference between new Odyssey’s and certified used ones that they had (or would have) in the store. We got a great deal on a certified used Odyssey and he walked us through the financing, as well as all of small details re: the vehicle’s maintenance record. We couldn’t have been happier then – and we couldn’t be happier now having driven the van for a year and having the van be a total charm. Gary really made it all possible – and we would highly recommend him. We went an hour away from our home to buy from the dealership where Gary worked – and we will go out of our way again to track down Gary when it comes time to buy our next vehicle. More

I am reviewing Mr. Gary Burlage because he went above and beyond to make sure I was happy and confident in my car selection and purchase. This entailed taking the time to review, test drive and consider the beyond to make sure I was happy and confident in my car selection and purchase. This entailed taking the time to review, test drive and consider the advantages/disadvantages each car choice would personally afford me, rather than pressure me to make a sale. As I was stranded with children out of state, resulting from my old car becoming disabled, Mr. Burlage picked us up in a car he deemed would be my best choice given the information I had provided by phone. My old car was diagnosed first thing that morning and, when I agreed it was not worth repairing, Honda offered to purchase my old vehicle at a fair price, taking it off my hands. When I returned home to New York, I shared with others what a positive experience I had at Heritage Honda and specifically with Mr. Burlage. More

Let me preface this review by saying that the prices and deals at Heritage Honda were amazing. The boss, whose name I cannot recall, was extremely helpful and it is unfortunate that we were not able to wor deals at Heritage Honda were amazing. The boss, whose name I cannot recall, was extremely helpful and it is unfortunate that we were not able to work with him directly. We started out interested in the summer deal offered by Honda dealerships. We got into contact with Brian Hott at the dealership, who after reviewing our credit, assured us that we were in fine financial standing, making no mention of a cosigner at all. When we arrived at the dealership, however, no mention of the deal was mentioned, and instead we were told that we indeed did need a cosigner. My partner, who is the one primarily interested in purchasing the vehicle, informed Brian that she did not really have anyone who would willingly cosign. Instead of cutting the four hours we spent there short, he kept pressing the need of a cosigner, going so far as to insist that my partner call one of of her parents. During this exchange, he made mention several times that he has only been working there for two months, which did little to instill confidence in two young car buyers. After this, he then decided that it would be beneficial to suggest we finance, instead of lease, a used car. He got a map of the used cars, got lost, and left us standing in the parking lot several times to switch keys around. After we told him that many of the cars he was showing us were out of our price range, he told us that there were cars that were in our price range, but that they weren't Honda's and they were not certified by the dealership, and therefore he did not want to sell them to us. He showed us a few more cars, but as this point we didn't care, and made it clear that we did not want to be shown anymore cars. We went back to the dealership, where we were told that because we were out of state drivers that all we needed was a change of address card, that this process was simple and quick and that it was ALL WE NEEDED. My partner did eventually get her father to agree to cosign and back to Brian we went. Over the phone, before coming into the dealership, he made it clear that all we were doing was signing paperwork, a quick process. He asked if we had insurance yet, and we told him that we did not because we did not have any copies of the paperwork with the VIN number so that we could apply for insurance. He assured us this was alright. We went into the dealership, and were immediately blindsided because apparently, my partner needed to change her license completely and be issued a new one, even though we were told earlier that a change of address card (which we had) was all that was needed. The next problem was that we needed insurance before any paperwork could be processed, even though it was conveyed to us earlier that it was fine if we did not have insurance yet. I made it clear that we had to get home to go to work, and would work out the insurance on our own time and that we would be in contact. This was not good enough, and Brian pushed the phone closer to my partner and made her call Geico so that she could purchase the insurance immediately. The insurance rate was too high, and the same applied to the second insurance company she called at Brian's insistence. He put us on the spot to buy immediately even though he had told us during our first trip that insurance was only necessary when picking up the car. We will not continue our business with this Honda dealership, and not because of the money aspect because it is possible to work through the insurance issue, and we have enough money to put the down payment and the monthly payment. We will not continue work with this dealership because we were working with someone who made up information when he did not know the answer, and would forget to tell us vital information that could have made the entire process easier and much much shorter. We were jerked around and made to believe false information. As I stated earlier, perhaps if we had been partnered with a different agent, then we could have purchased or leased a car of our own, but this was not the case. We are not angry because of the change of license because this is a Maryland law and this is obvious, but we are angry because of the misinformation we were told on multiple occasions. More