Heritage Honda Parkville

Always great service You know you hear, if you take your car to the dealer, they will do something to your car to make you bring it back. Well at Heritage, my experience i You know you hear, if you take your car to the dealer, they will do something to your car to make you bring it back. Well at Heritage, my experience is always the best. Rob Peters was my service advisor. He is always down to earth and treats you like he knew you for years. My name is Tim Smith and I'm a Heritage guy. More

Brand new car I was set on buying a used car from another dealership because I thought that's all that I could afford. I came to heritage honda just to see what the I was set on buying a used car from another dealership because I thought that's all that I could afford. I came to heritage honda just to see what they had. I found a car that I truly loved and wanted but was way outside my price range. The sales manager Tony Grant went out of his was to help me with the car. He called to discuss it with me since I could not come into the dealership due to work. We were able to come to an agreement over the phone and get all the papers sent over to my credit union. Without Tony Grant I would have never bought my car. I recommend him to anyone looking for a new or used car. More

Stay away from this dealership Bought a used 2010 corolla 2 yrs ago from this dealership never again.Trying to trade it in for newer vehicle so I took it to Carmax. .The appraisal i Bought a used 2010 corolla 2 yrs ago from this dealership never again.Trying to trade it in for newer vehicle so I took it to Carmax. .The appraisal indicated the vehicle was involve in some kind of accident although not reported to car-fax. Paint job was done on the doors and front fender so the value of the vehicle has depreciated even further.These dishonest car dealers must have known this but choose not to tell me.People stay away from this dealership they are only interested in getting their cars off their lot regardless to who gets screwed. Believe me I was a victim. More

Robb Peters = Disgusting Customer Service I have been coming to this location for a year now and never had any reason to complain. However, I have had the misfortune of running into Robb Peter I have been coming to this location for a year now and never had any reason to complain. However, I have had the misfortune of running into Robb Peters twice, and both times he has been rude and unpleasant and displays the worst disposition. If he doesn’t like interacting with customers, maybe you should move him to a place where he doesn’t have to. I am not going to stop coming to Honda Heritage because of him, but I am not going to give him a third chance to act like a petulant child either. FYI i purchased my current car from the car dealer and has been coming in for service approximately every 6 weeks. My latest visit was on April 21, 2014 and around 1:00p.m. More

My husband and I had the best possible experience purchasing our new Honda Odyssey at Heritage Honda in Parkville. Reggie Snowden was friendly, extremely informative and helpful, and easy to talk to. purchasing our new Honda Odyssey at Heritage Honda in Parkville. Reggie Snowden was friendly, extremely informative and helpful, and easy to talk to. He made us feel at home the minute we walked into the dealership. He is the best car salesperson we have ever worked with. If you are looking for a new car and need to know the best place to go, look no further than Heritage Honda. Look for Reggie as soon as you can. He is the best!!!!! More

Car was brought in to see why heater was blowing cold air. They charged $60+ for a diagnostic only to tell us that they weren't sure of the problem. The part that they recommended "trying" first was a air. They charged $60+ for a diagnostic only to tell us that they weren't sure of the problem. The part that they recommended "trying" first was a $47 part that had nothing to do with cold and hot air, confirmed by another mechanic, and they wanted to charge us $371 for replacing it! Luckily we declined. The existing part was easily checked and works. They also left the hot/ cold cable disconnected and left the engine prop bar laying on the engine. On a previous service repair for an oil change, they drove over 2 screws and didn't even notice or didn't care, they were obvious to us even before pulling out of the parking space. They patched both tires, but offered nothing but an apology. Another previous service repair was to have Bluetooth installed on both of our Hondas. And on both of our cars, they left wires dangling under the driver side dash, and other wires pushing against very sharp edges. When we brought the cars back, they refused to fix it even though they recommended not driving it until someone else fixed it. Another service visit was just after buying an new Honda from them and our gas-cap door was not closing properly. It looked like they used a crude tool, like a screw driver, to try to fix the door, and they bent and scratched it. Unbelievable! We have purchased 5 Hondas from Heritage over the past 12 years. We have gone to them for every service visit on these Honda's. But we will never be going back to Heritage Honda for ANYTHING! There is nothing they can say or do, short of changing ownership and management, to change our minds at this point. Enough is enough, and we feel like fools for not going somewhere else for our Honda service needs sooner. More

Mark Strine was simply amazing. I never expected a car purchase to be such an enjoyable process. He was helpful, friendly, easy to talk to, straight-forward, gave me information I didn't know to ask and r purchase to be such an enjoyable process. He was helpful, friendly, easy to talk to, straight-forward, gave me information I didn't know to ask and really made the whole experience easy and enjoyable. More

CUSTOMER SERVICE WAS EXCELLENT ,DEAL WAS GREAT , LOVE EVERY THING ABOUT IT. discounts was awesome,salesman was patient. and everyone was very professional not pushy. EVERY THING ABOUT IT. discounts was awesome,salesman was patient. and everyone was very professional not pushy. More