Heritage Honda Parkville

Towson Service Center/Awesome Customer Service Kim Brown in the service center at Heritage Honda in Towson ROCKS !! My son had an emergency with his Honda Accord, his gas pedal was sticking. At 1 Kim Brown in the service center at Heritage Honda in Towson ROCKS !! My son had an emergency with his Honda Accord, his gas pedal was sticking. At 1:30 last Thursday I called and was VERY lucky to get Kim Brown on the phone. My son had called earlier and was told the earliest appointment would be the following Monday at 10AM. Kim told me to have my son come right over and ask for her. Within an hour she called to let me know the issue, what needed to be done and the cost. An hour later she called to say the car was ready. She treated me like I was her best customer. You do not receive customer service like this many places. Kim is a true asset to you service center. If I had that kind of customer service every where, life would be so great. THANKS Kim for going above and beyond for me as a customer and a concerned parent. I will always remember your great service !! Heritage Honda be proud she is part of your team !!! More

Good, efficent service Recently returned to Heritage Honda for normal maintenance. Robb Peters was my advisor. Robb was very professional and friendly. He explaine Recently returned to Heritage Honda for normal maintenance. Robb Peters was my advisor. Robb was very professional and friendly. He explained what they would be doing and how long it would take.. He also showed me how to reset the (annoying) low tire pressure light. He directed me to the waiting area where you could get coffee and watch TV watch TV until you car was finished. Car was brought to the front when work was completed. It was a relaxing experience with no surprises. Wayne More

Oil change I went in for an oil change. A gentlemen and helped me out of my car. All of the employees were courteous. The waiting area was comfortable. I was in I went in for an oil change. A gentlemen and helped me out of my car. All of the employees were courteous. The waiting area was comfortable. I was in and out in no time at all. I arrived at 7:30 and I was out before 8:15 am. More

Gold Standard in Service Have purchased 4 Honda's from Heritage Honda and had all serviced there despite another dealer much closer (less than 5 miles and Heritage is about 3 Have purchased 4 Honda's from Heritage Honda and had all serviced there despite another dealer much closer (less than 5 miles and Heritage is about 30 miles). Robb Peters is our Service Adviser and he is the best, true professional - can't say enough about him. He has taken care of all of our Honda's Because of him and the service he continues to provide we would not buy or have our cars serviced anywhere else. More

Best Car Buying Experience in 10 years! One of the best Sales Managers I have ever met in the automotive industry. His name is Tony Grant and that is a name I will not forget. Had a brand One of the best Sales Managers I have ever met in the automotive industry. His name is Tony Grant and that is a name I will not forget. Had a brand new car salesman by the name of Vincent. He was patient and respectful. More

Excellent and Easy The service department performed a thorough check on my car even though I went simply for an oil change. The entire visit was under 30 minutes. Mark The service department performed a thorough check on my car even though I went simply for an oil change. The entire visit was under 30 minutes. Mark was great! More

Excellent service I have used Robb as my advisor for many years he is trustworthy and works hard to make your service experience everything it should be I have used Robb as my advisor for many years he is trustworthy and works hard to make your service experience everything it should be More

Outstanding service experiences We have an 07 CRV EX-L Navi and an 08 Odyssey Touring which were both bought new at Heritage Honda Parkville. Both cars are exclusively serviced at th We have an 07 CRV EX-L Navi and an 08 Odyssey Touring which were both bought new at Heritage Honda Parkville. Both cars are exclusively serviced at the Parkville service center. For many years, Robb Peters has been my "go-to' service advisor because Robb always provides straightforward, honest solutions to any service issues and fully explains the services or repairs that were performed and talks to me as if I actually know something about cars.. More

In Robb I Trust! My wife and I are very pleased with the service we recieve from Heritage Honda Parkville. Robb Peters has been our service adviser for two Odyssey's My wife and I are very pleased with the service we recieve from Heritage Honda Parkville. Robb Peters has been our service adviser for two Odyssey's now and I wouldn't take the car anywhere else. This is not the closest dealership to my home but to know that we are being taken care of by someone we trust, it's worth the drive. More

Great buying experience We had a great experience buying a new Honda Odyssey. The deal was fair and the explanation of the features and navigation system was outstanding. We had a great experience buying a new Honda Odyssey. The deal was fair and the explanation of the features and navigation system was outstanding. More