Heritage Honda Parkville

A wonderful, quick experience buying a car! Rob Jacobson at Honda Heritage in parkville helped me to buy my very first car! He was very patient showing me the ins and outs of each car, quick wit Rob Jacobson at Honda Heritage in parkville helped me to buy my very first car! He was very patient showing me the ins and outs of each car, quick with the paperwork once I chose, and friendly the entire time! I would definitely recommend asking for him the next time your ready to buy a new or used car. I love my brand new 2016 Honda Fit, it is the perfect fit for me. He even made sure to follow up after my purchase, which was super sweet. Thanks Rob and Honda Heritage! Sarah Roden More

Sales-Used Car Wonderful experience! Reggie Snowden found us exactly what we were looking for: a used Honda Accord with very very low mileage. Reggie was very knowle Wonderful experience! Reggie Snowden found us exactly what we were looking for: a used Honda Accord with very very low mileage. Reggie was very knowledgeable, friendly, and professional. Seth Bond helped us with our financing and was very friendly, thorough, and professional as well. Was very pleased with Heritage in Parkville. :) More

Worth Avoiding. Dirty sales tactics. This dealership is worth avoiding. Their sales tactics are dirty and underhanded. It worth going farther to deal with a better dealership. On t This dealership is worth avoiding. Their sales tactics are dirty and underhanded. It worth going farther to deal with a better dealership. On the Edmunds website has a list of 'signs' of a bad dealership. From my experience, Heritage Honda, Parkville matches a number of characteristics on this list. #8 Using 'Ad Cars' as bait and switch. On our first visit to the dealership, the advertised car we were going to look at that was suddenly no longer available. #6 They try to 'switch' you from the car you want to another. Our salesperson MARIE SMALLS fits this category. When we told her what we wanted, she immediately took us for a test drive in the car that she wanted to sell us which was very far from our specifications. This happened more that once during our dealings with her. #4 Your salesperson demands 'follow me' or 'wait here'. We had them play this game with us several times. #2 Your salesperson suddenly disappears and another takes over. This happened immediately when we first got to the dealership and were unfortunately passed off to MARIE SMALLS. #1 Salesman are hanging around out front of the dealership salivating. Definitely. Besides being given the typical bad dealership runaround, we were also basically lied to by our salesperson, MARIE SMALLS. We were negotiating a price on a car and she implied that she would agree to our offer in order to get us to come out to the lot again. In the rain. In bumper to bumper traffic. When we were getting ready to close the deal, she started giving us a hard time about financing, even though, we already have a car loan through our bank. She immediately started trying to talk us into buying a different car through their financing. Eventually we asked to see the manager. At first she sent out, TONY GRANT. He is a real lowlife. He acted rude toward us and then immediately disappeared. This is a really dirty, underhanded manipulation tactic worthy of only the worst dealerships. After a second request, MARIE SMALLS sent out who I can only assume was the real manager. This part could be a part of the Edmunds 'bad dealer' list. #7 You're talking with your laid-back salesman when a big scary guy suddenly comes in and sits down across from you. JIM ROLAND definitely fits this category. I'd be willing to bet that he is part of their intimidation tactics, but, I really want to call him out for being a really incompetent manager. Either JIM ROLAND is a really inept as a manager or he is a really sleazy manager. Sleazy for letting his employees get away with the sales tactics they tried to pull on us. BOTTOM LINE: Avoid doing business here at all costs. More

car buying experience Terrific car buying experience. very friendly, knowledgeable sales person who knew the product, and most importantly listened to me. I bought exactly Terrific car buying experience. very friendly, knowledgeable sales person who knew the product, and most importantly listened to me. I bought exactly what I was looking for. More

Great deal Heritage Honda Parkville saved me time and money. After hours of searching online, I determined this was the best price I was gonna find, and Derrick Heritage Honda Parkville saved me time and money. After hours of searching online, I determined this was the best price I was gonna find, and Derrick made buying a simple process. More

New car buying exxperience A great car buying experience. Friendly and knowledgeable staff. Enjoyed working with Derrick Showacre, who located an HRV from another dealership fo A great car buying experience. Friendly and knowledgeable staff. Enjoyed working with Derrick Showacre, who located an HRV from another dealership for my purchase today. More

excellent 2nd review, my overall experience was great, the finance manager, Seth Bond was excellent, he answered all of the questions and it did not take lon 2nd review, my overall experience was great, the finance manager, Seth Bond was excellent, he answered all of the questions and it did not take long for the process and I was out of his office in no time at all. Thanks again, More

Professional Saleman Ettiquette & Good listener I purchased a new 2016 Honda CRV for myself for Christmas. Salesman, Anthony, was Professional, knowledgable, with straight talk without the typical I purchased a new 2016 Honda CRV for myself for Christmas. Salesman, Anthony, was Professional, knowledgable, with straight talk without the typical cars salesmen heavy pressure that was a sure turnoff to me at other dealers.Anthony had the balance of listening instead of forcing something I didn't want. My husband and I drove off the lot feeling pleased instead of feeling suckered. He even helped us clean out the old car and program the audio. The service was smooth and excellent! Anthony provide professional communication from beginning to end! More

I love Gary Burlage Gary Burlage is an excellent car salesman. He showed me a variety of cars, gave me the important points on each car, answered my questions and allowed Gary Burlage is an excellent car salesman. He showed me a variety of cars, gave me the important points on each car, answered my questions and allowed me to test drive each car I was interested in. We had a friendly discussion about the positive points of each Honda I was interested in and how Heritage Honda has their own repair shop that is top notch. I felt very comfortable and welcomed in the Harford Rd dealership and would not go to any other Honda dealer. Thanks Gary. More