Heritage Honda Parkville

The best Car buying experience we have ever had Awesome! That is all we can say. They set the bar for customer service. We are from PA and could not find the vehicle we were looking for, so we d Awesome! That is all we can say. They set the bar for customer service. We are from PA and could not find the vehicle we were looking for, so we decided to expand our search area. I work in the Maryland area and have heard good reviews about Heritage Honda and that is why my wife and I chose to visit the dealership. Lou Persico was our sales consultant, and we can not say enough wonderful things about our experience with him. We also had a great experience with Seth Bond the Business Manager who completed our paperwork with us...no pressure, just downright personable and honest. Even though we live an hour away, we were so impressed with our visit with Lou, Seth, and Heritage Honda, that we would definitely travel back to Heritage Honda to purchase future vehicles. My advice, if your looking for a Honda vehicle, call Heritage Honda and ask for Lou Persico. You won't be disappointed!!! More

Thanks Everyone! When I came in, Joe was the first one to come up to me to assist me. I told him him how I really, REALLY wanted a new Honda Civic and he was happy to When I came in, Joe was the first one to come up to me to assist me. I told him him how I really, REALLY wanted a new Honda Civic and he was happy to help me. Joe and Dustin were very friendly , and both of them made sure they did everything they could to help me make sure I left with a brand new car, and I did! I am sure going to come back in the future and I recommend everyone to come here too! More

Joe Nagel was excellent! I highly recommend Joe Nagel. My wife and I were looking for a dealer who would work quickly with us and who wouldn't be pushy, and Joe exceeded our h I highly recommend Joe Nagel. My wife and I were looking for a dealer who would work quickly with us and who wouldn't be pushy, and Joe exceeded our hopes. The whole place has a nice, laid back feel, which was great. The only thing we weren't crazy about was when we were finalizing the deal with a different employee, and he was a little pushy with the added insurance (not as bad as a lot of salesmen out there, but still took a couple of times of saying "no"). Despite that small hiccup in the car buying process, we had a great experience and we plan on contacting Joe when we want to buy our next car! More

Excellent, professional service! I was greeted by a young man who asked if I wanted a bottle of water. Right away, I felt comfortable. My service host was Blake Dumas, and he was plea I was greeted by a young man who asked if I wanted a bottle of water. Right away, I felt comfortable. My service host was Blake Dumas, and he was pleasant, professional, and knowledgeable. I was quite impressed by the fact that when he asked if I wanted the tires rotated, I told him if it wasn't needed, to wait; other service centers might have charged me and rotated them regardless, but Heritage felt that they were in fine shape. As I said, this impressed me. They replaced my wiper inserts and not the entire blade, which was also great (I have been to places where they replaced everything!) The waiting areas were nice, and my wait time was what I had been told. There were no surprises in the bill; Blake had told me that the coupon I had did not include taxes, and he gave me an estimate of the final cost. I moved to Parkville two years ago, but didn't think to look for a new service center. I am so glad that I found Heritage Honda, and will most definitely be using their services for my CRV from now on! More

First new car in 16 years I haven't bought a car in 16 years and I was dreading the experience. Well, I was pleasantly surprised by the courteous and professional way I was tr I haven't bought a car in 16 years and I was dreading the experience. Well, I was pleasantly surprised by the courteous and professional way I was treated at Heritage. They seemed genuinely concerned with giving me a good experience. The person who took my hand and walked me through the process was Rick Jager (no relation to Mick). He took his time, listened to me and answered all of my questions and concerns. He was so pleasant to work with and so knowledgeable about the products they sell. I knew I wouldn't buy the car that day because I wanted my son's opinion on some things. The next day was busier but I had told Rick that I was definitely coming in to buy the car, so he had most of the paperwork done when I got there and that was greatly appreciated! The whole process went smoothly thanks to Rick and Mike Spero. Even after I left the dealership with my new Honda CR-V (which I just LOVE), they have followed up to make sure there haven't been any unanswered questions or concerns. Rick and Mike both have such pleasant personalities that I was laughing half of the time I was there. I highly recommend Heritage Honda and especially Rick Jager to help you if you're looking for a new car! More

Quick service I had a wonderful experience at Heritage Honda in Parkville Thanks to Jeff "the honda guy"Beck everything went smoothly. I didn't have to wait hours a I had a wonderful experience at Heritage Honda in Parkville Thanks to Jeff "the honda guy"Beck everything went smoothly. I didn't have to wait hours and hours. Everyone was so nice even the finance part wasn't stressful at all. Had a very wonderful experience and I would recommend others to go to Heritage Honda in Parkville. The manager even did a follow up call to make sure everything was okay, now that is what I call good service. Thank You Heritage Honda! More

Great exerience, We enjoyed working with Lou Persico; he greeted up promptly when we walked in the showroom, showed us the CRV models we liked and set up an appointmen We enjoyed working with Lou Persico; he greeted up promptly when we walked in the showroom, showed us the CRV models we liked and set up an appointment for a test drive. When we arrived for the test drive he had exactly the vehicle we wanted waiting out front, his diligence and patience made for a very favorable experience. My husband and I are seniors and appreciated the time Lou took to go over the operation of the new car. As loyal Heritage customers we couldn,t be happier.i More

Outstanding!! Jeff Beck and Dustin Goodman were fantastic Jeff "The Honda Guy" Beck was our sales professional and he was exceptional. He made everything about the experience fantastic and we felt comfortable Jeff "The Honda Guy" Beck was our sales professional and he was exceptional. He made everything about the experience fantastic and we felt comfortable throughout the entire process. How about this....a sales professional that truly works with you, it is more than a sale to him he makes it a personal experience. But wait, then you need to complete the paperwork with the dreaded Finance Manager...ugh! Not so what so ever with Heritage. The Finance Manager, Dustin Goodman, was outstanding and continued on with the same theme of Mr. Jeff Beck-Dustin made it a personal experience. Jeff and Dustin....thank you very much..for a wonderful experience-buying a car at Heritage Honda Parkville. More