Heritage Honda Bel Air

We had a very pleasant overall experience at Bel Air. They got us the price we needed to stay within our budget, and despite a bump in the road (at which point my husband and I were slightly reminded of They got us the price we needed to stay within our budget, and despite a bump in the road (at which point my husband and I were slightly reminded of a bad experience from a different dealer months ago, and so had planned to conclude our interaction with Bel Air just to be on the safe side) they were able to earn our trust and bring us back, even though we were already looking out of state for the car we wanted. They pulled out all the stops to earn our trust and our business, offering us a better car than the one we'd planned to lease, for the same price that fit our budget. We were impressed at their desire to make us comfortable as their customers and we're very happy with the experience. The staff were very friendly and the car is amazing! Thank you very much for proving that our "red flags" were wrong in this instance and turning it around to make this a great experience! More

Vovak gave me a very prompt final price quote on-line and answered all my questions as promptly; Duff the sales consultant was fantastic to deal with, honest,very profesional; straightforward; and totally ga answered all my questions as promptly; Duff the sales consultant was fantastic to deal with, honest,very profesional; straightforward; and totally gained my confidence in this dealership; Hawbaker was very helpful as a customer relations person; Gregg Smith was as a business manager the same as Duff and made my experience there most satisfying and pleasant. Even the man who moved the Pilot out after they waxed it was friendly and helpful. In my opinion Bel Air Honda is an outstanding organization with which to do business and I will highly recommend them to all of my friends and anyone who asks me about my new Pilot. Having purchesed 30 new cars in my lifetime (I'm now 76) my great experience at Bel Air Honda was a most pleasant surprise and was definately among the very top of the best of all my past 30 experiences. PS: Caleb Duff even called me the next afternoon to be sure I was satisfiedd with my new Pilot and told me to call him anytime with any questions or problems. Tht really impressed me! William Law More

Mr Hamilton was very instrumental in helpng me make my decision in purchasing my Honda-it was a great choice!! He made a big difference. decision in purchasing my Honda-it was a great choice!! He made a big difference. More

Original submission: They botched the deal for my daughter. Dallied around for 1 1/2 hours to agree on a price because they didn't want to show the offer on paper (including the taxes and fees). Had daughter. Dallied around for 1 1/2 hours to agree on a price because they didn't want to show the offer on paper (including the taxes and fees). Had to ask a second time and they finally got around to it. Then the business manager sold her to take financing through them for 1.99% for 72 months. She already had pre-approved financing arranged through USAA for 72 months at 3.74%. They called her 2 days later to tell her that the loan didn't go through becuase they failed to check that she had not had a car loan before. The business manager did ask her if this was her first car and she answered yes. He just did not check the box in his computer. Their screw up is going to cost my daughter an additional $1031.04 in finance charges becasue she is going to have to go to another bank at a higher interest rate. Thoroughly upset becasue I recommended this dealership to her because I had a good expereince here when I bought my last car. Brad Perkins Very angry father 443 567 1858 Updated review 8/30/2011: Met with Ken Hyman and Gregg th enew business manager and they quickly resolved our complaint and issues fairly and equitably. Now that is the way I expect a car dealer to act. Much appreciated and thanks for getting the right people involved quickly once the issue came up. More

I contaced Greg Vovak in the Internet department at Bel Air Honda. He responded very quickly to my request and was truly a pleasure to deal with. I will certainly tell all my friends about Bel Air Honda. T Air Honda. He responded very quickly to my request and was truly a pleasure to deal with. I will certainly tell all my friends about Bel Air Honda. Thanks again! More

I worked with Rick to purchase one new and one used car - he was great! The process was smooth and delivery of the vehicle was easy. He worked hard find us the right used car and was patient and helpful du he was great! The process was smooth and delivery of the vehicle was easy. He worked hard find us the right used car and was patient and helpful during our search for a new one. He also got us the best deal around. Thanks, Rick! I'll see you again. More

I have purchased 3 vehicles and each time requested to work with Rick. He is very honest not pushy and very professional. He also went above and beyond to make my buying experience a success and that I work with Rick. He is very honest not pushy and very professional. He also went above and beyond to make my buying experience a success and that I was a satisfied customer. I have mentioned Belair Honda and specially Rick to friends and highly suggested that they stop by. Anytime Im in the market for a car I will not go anywhere else and I look for Rick. More

Jr was great to deal with. I will be sure to come back to see him. He knew all the features on the pilot and help me learn them before i left see him. He knew all the features on the pilot and help me learn them before i left More

My experience from first look to delivery was terrific. Rick was polite and knowledgeable in assisting me in finding the right car for me. He answered all of my questions and I felt that he was looking out Rick was polite and knowledgeable in assisting me in finding the right car for me. He answered all of my questions and I felt that he was looking out for my best interest. I would absolutely recommend Belair Honda and specifically Rick Tassone More

This is the second Honda our family purchased from Rick and I will most certainly call on him again for our third! Rick was very personable and accommodating. He was very knowledgeable and his professional and I will most certainly call on him again for our third! Rick was very personable and accommodating. He was very knowledgeable and his professionalism was outstanding. I highly recommend Rick without any reservations. -Jo More